Welcome to the new Global i-PRO website! Choose your country/region under the Global dropdown!

Technical information

Information Menu


Hardware Setup

Camera/Lens

Title Description Compatible products
How to get deep depth of field【C0127】  How to improve blur image on far objects by making depth of field deepen for i-PRO Network Camera (especially with indoor / outdoor box camera). Camera
Double image phenomenon on fixed dome cameras【C0128】  Countermeasure for double image phenomenon that occurs due to the curvature of dome cover. Camera
Verification result of external microphones   Information of external microphones for i-PRO Network Camera. Camera
How to avoid image distortion due to the ponding water on the ClearSight dome cover【C0130】  Setting information to avoid image distortion Camera
Information on the number of access users for i-PRO Extreme series cameras  Information on the number of concurrent access users based on our verification result.
Applicable models : WV-Sxxxx, WV-Xxxxx and WV-Uxxxx (i-PRO Extreme series cameras, “xxxx” stands for 4-digit model number)
Camera
About inclination (YAW) angle adjustment method (WV-X8570N/S8530N)【C0115】 Camera
Inclination (YAW) angle adjustment method in multi-sensor cameras WV-X8571N / WV-S8531N   Camera
“Easy Installation” function in multi-sensor cameras WV-X8571N and WV-S8531N【C0129】  Information about the "Easy Installation" function in the following multi-sensor cameras: WV-X8571N /WV-S8531N. Camera
Compatible SFP (Small Form Factor Pluggable) modules【C0504】 Compatible SFP and important notes for WV-X65F1/WV-S25F1 Camera
Installation method for rotating the sunshade【C0131】
 
How to rotate the sunshade to capture the images in vertical layout.
Applicable models: WV-S1536LN , WV-S1536L , WV-S1536LTN
Camera
Setting method of Portrait (Corridor) mode(9:16)【C0119】 How to set the corridor mode for compact dome type Camera
Precautions when using infrared lighting(IR-LED)【C0118】 Restrictions for IR compact dome type  Camera
To avoid/reduce reflected glare by IR LED or other environment on dome cameras【C0109】 Guidance for avoiding/reducing reflected glare in areas other than in the subject area of images of box, dome and 360 deg. cameras Camera
Compatible CS mount lenses for box cameras【C0102】   Applicable models: WV-S1136, WV-S1131, WV-S1111, WV-S1132, WV-S1112, WV-SPN631, WV-SPN611, WV-SPN531(A), WV-SPN311(A), WV-SPN6FRL1 Camera
About using Wi-Fi USB adapter (WV-X8570N/S8530N/X8571N/S8531N/X5550LT/X5550LTPJ)【C0114】  How to use Wi-Fi USB adapter or tablet terminal in the installation for WV-X8570/S8530/X8571N/S8531N/X5550LT/X5550LTPJ Camera
Notes to use WV-SUD638 in cold climates Guidance for removal of snow regularly and use of AC power supply with the information of the operation temperatures by power source types  Camera
Mountable cameras for outdoor use can be mounted【C0505】 Model list of cameras supported by WV-X65F1/WV-S25F1 Camera
How the internal wiring【C0506】 Video clip to show the procedure to lay the cables in WV-X65F1/WV-S25F1 Camera
Information about Rated Power Consumption and Power Consumption (at video streaming only)【C0106】 The list of maximum power consumption values of camera products under the defined conditions such as resolutions, disabling heaters and IR LEDs, etc. Camera
360-degree Fisheye Camera Installation for Double Panorama【C0126】 Points to note when installing the below 360-degree Fisheye Network Camera as a replacement for a conventional 360-degree Fisheye model.
Applicable model: WV-X4173
Camera

Recorder

Title Description Compatible products
Tested peripherals, NAS (Network Attached Storage) and USB-SATA Adapters  Tested Peripherals of NAS (Network Attached Storage) for WJ-NX400 and tested Peripherals of USB-SATA Adapter for "HDD viewer" Recorder

Bracket

Title Description Compatible products
Installation method for WV-QCL100-W / WV-QCL101-W (Ceiling Mount Bracket)【C0508】 Camera installation method and points to note when using: 
- 2 pcs of WV-QCL100-W(QCL101-W) for installation
- 1 pc of WV-QCL100-W(WV-QCL101-W) and 1 pc of locally procured bracket for installation
Camera
Verification information with Pole Mount Bracket, Model WV-Q182/Q188/WV-QPL500-W, and Corner Mount Bracket, Model WV-Q183/Q189/WV-QCN500-W【C0502】【C0507】 Information of compatible cameras and mount bracket with WV-Q18x Camera
Verification information with Optional Bracket for i-PRO cameras【C0112】  Information about fittings and the required dimensions when installing dome camera types Camera
WV-Q193 Supported Cameras【C0503】 Information of compatible cameras with WV-Q193
WV-Q193 supports the cameras as follow;
WV-S4550LM, WV-X4571LM, WV-SFV533LH, WV-SFV313LH, WV-SFV53DLH, WV-SFV31DLH and WV-S2532LH.
Camera
About the minimum pull-out strength【C0120】 Note for the minimum pull-out strength to be ensured for locally procured mounting screws or anchor bolts Camera
Accessory selector to find suitable accessories for cameras【C0501】 Link to accessory selector page Camera

Setting Tool

Title Description Compatible products
IP Setting Software【C0123】 Download page for ”EasyIpSetup Tool" Camera
Encoder
Recorder
i-PRO Configuration Tool (iCT)【C0133】 Download page for ”i-PRO Configuration Tool (iCT)" Camera
Encoder
Recorder
SD Memory Card Formatting Software【C0105】 Download page for ”SD formatter" Other

Power/PoE

Title Description Compatible products
Compatible power sourcing equipment (PoE injector 60W) 【C0116】 Applicable models are WV-X6531NS, WV-X6531N, WV-X6511N, WV-X6533LN, WV-S6532LN, WV-SUD638PJ, WV-SUD638-H, WV-SUD638-T, WV-SUD638, WV-SW397B, WV-SW598A Camera

Caution: Supplying power by both PoE and 24V AC
Applicable models PTZ cameras that support AC 24V power. Camera might not work normally because the power source of camera might change from AC24V to POE after the brake and recovery of AC24V Camera

Others

Title Description Compatible products
Countermeasure for Lightning Surge【C0121】   This document provides the information of:

1. Mechanism of lightning surge
2. Camera grounding
3. Surge protector
4. Notes on wiring and grounding

Camera
Encoder
Recorder
Software
Other
Influence of Energy Efficient Ethernet on WJ-NX series and other recorders. Method to turn off the Energy Efficient Ethernet The function must be OFF on the switch side when connecting to a switch that implements Energy Efficient Ethernet (IEEE 802.3az). Recorder
Recommended Bit Rate Settings for Cameras Recommended settings: 20 Mbps or less (1 channel),32 Mbps or less (4 channels in total) / Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 Other
Connection Patterns and Precautions Connection patterns, power types and the maximum cable length of each pattern
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
Cameras Recommended by Panasonic Restrictions due to PoE Power Consumption of Panasonic Security Cameras
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
About the COAXIAL Indicator of WJ-PR204 How to read the status with the "COAXIAL" indicator
Applicable models: WJ-PR201, WJ-PR204
Other
Precautions for Installation Summary of "WARNING", "CAUTION", "General Precautions" and "Precautions for Installation"
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
Precautions Required When Cameras Are Used with an External Power Supply Applicable models: WJ-PC200 Other
About Coaxial Cables Information of recommended coaxial cables
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
Precautions for Using PoE+ Cameras Manufactured by Panasonic The necessity of connecting a grounding lug of WJ-PC200 to the camera ground or earth ground to avoid the issue that the camera does not startup
Camera model numbers: WV-SW395, SW395A, SW396 and SW396A (Serial numbers: NKV***** to OJV*****)
Other
Frequently Asked Questions Frequently Asked Questions Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 Other
Precautions for Installing Lightning Arresters When a lightning arrester is connected to the coaxial cable, it may affect the transmission quality.
Applicable models: WJ-PC200, WJ-PR201, WJ-PR204
Other
About Manual Pairing on Coaxial-LAN Converter Description of Manual Pairing which has been added on the firmware version 1.031fM for the Coaxial-LAN Converter
Applicable models: WJ-PR201, WJ-PR204
Other

Software Setup

Image Quality

Title Description Compatible products
Ambient temperature effects on camera images  The explanations of the effect of ambient temperature change on the captured image quality, the cause of the phenomenon with the characteristics of lens, and the countermeasure to improve the image quality. 
Applicable models: Network cameras with Auto Back Focus (ABF) or Auto Focus (AF) function
Camera
Vertical Image Distortion on network cameras using the MOS Sensor Mechanism of the issue and the countermeasure are described Camera
Further information regarding focus adjustment of the cameras with Day & Night function【C0315】 How to avoid the out-of-focus which occurs when switching the mode (between color and black & white) of the cameras with “auto back focus (ABF)” or “auto focus (lens AF)” in addition to the “Day & Night” function Camera
Simple manual for Image adjust Explanation of the setting items and their effect on image quality Camera
On the striped pattern (moire) phenomenon at the time of reducing the display screen Procedure to reduce stripe (moiré) phenomenon which may appear when shrinking in browsers or when displaying with reduced resolution display Camera
Intelligent Auto Performance when Capturing Moving Subjects (WV-U series Cameras) The recommended light levels for “Intelligent Auto” of WV-U Series cameras to work effectively when capturing moving subjects Camera
Different performances of zoom functions 【C0124】 Difference of Optical Zoom, Extra Optical Zoom and Digital Zoom Camera
Information on switching images between color and black/white【C0314】 How to  change the image from "color" to "b/w" image by specifying the time using the schedule function in this document Camera
About stream transmission of PTZ cameras【C0309】 The procedure to improve the symptom of PTZ cameras that the image refresh on the web browser is slow or the image is intermittently displayed Camera

Network Security

Title Description Compatible products
Change of digital certificate   Information on digital certificate change in i-PRO network cameras and recorders, and troubleshooting Camera
Recorder
Information on the client that can communicate using SRTP【C0318】  Information on the client that can communicate with i-PRO Network Camera using Secure Real-time Transport Protocol (SRTP). Camera
Preinstall Self-signed Root Certification【C0305】 Procedures for accessing cameras without Security Warning by browser through the self-signed root certificate Camera
Attention to users of network cameras upgraded to the firmware after June 2018 release【C0701】 Changed the password policy and user authentication method of the devices after 2018 Camera
Encoder
Recorder
Software
Other
Workaround for unexpected setting change on i-PRO network cameras   Camera
Exclusive software when the video files (MP4 format only) on the SD memory card is altered【C0304】 Download page for ”Panasonic MP4 Integrity Verifier" Other
Camera Data Decrypt Tool【C0310】 Download page for ”CameraDataDecryptTool" Camera
Recorder
Software
Other
About Windows Update on WV-ASF950 server   Windows update procedure after installing WV-ASF950. Software

KMS/Extension Software

Title Description Compatible products
Key Management System Guidance for the activation of software products Camera
Encoder
Recorder
Software
Other
Compatibility list for extension software【C0103】   Adaptation table of extension software for cameras and encoders Camera
Encoder
Appropriate object size for each AI analytics in Grid display【C0320】   Information on the recommended object size for each AI analytics Camera
Troubleshooting for i-PRO with AI engine【C0317】   This document provides below contents:
- Troubleshooting flowchart
- "Control log" information
- How to use “Resource monitor extension” tool
*Click here to download "Resource monitor extension".
Camera
Troubleshooting Information for AI Analytics Applications   Troubleshooting information for the operation of below additional applications on i-PRO Network Camera with AI engine, WV-X1551LN, WV-X2551LN, WV-X2251L, WV-X1571LN, WV-X2571LN, and WV-X2271L.
- AI-VMD (WV-XAE200W)
- AI Privacy Guard (WV-XAE201W)
Camera
Installation Conditions for Extension Software WV-SAE303W Description of installation conditions for using the Extension Software WV-SAE303W Camera
AI Occupancy Detection Application (WV-XAE207W) External Interface Specification【C0319】   This document provides the specifications for the external I/F of the AI Occupancy Detection application (WV-XAE207W)*.
*the U.S. market only
Camera

Others

Title Description Compatible products
Monitor images from multiple cameras【C0302】 The models and their software versions of PTZ network cameras for displaying multi-screen images Camera
Software of Network Camera Recorder with Viewer Software Lite【C0301】 Download page of the Network Camera Recorder with Viewer Software Lite (Free software) Software

PC Settings

Browser/OS

Title Description Compatible products
How to access cameras after the support for Internet Explorer ends  This document provides the following information:
- How to access cameras after the support for Internet Explorer ends
- How to manually enable IE mode on Microsoft Edge
Camera
Encoder
​Recorder
Software
Other
i-PRO Network Camera browser support after the support for Internet Explorer ends  Information on i-PRO Network Camera browser support after the support for Internet Explorer (IE) ends in June, 2022. Camera
Encoder
Important Information:About Windows10 anniversary update【C0104】 The common problem and how to fix it when installing Windows10 Anniversary Update  Camera
Encoder
​Recorder
Important Information About Pop-up Blocker on Windows10/Internet Explorer11 How to recover when alert window is not displayed Camera
Encoder
​Recorder
Verification of camera performance with Google Chrome, Firefox, and Microsoft Edge【C0132】   Applicable models: WV-S1136, WV-S2136, WV-S2136L, WV-S2236L, WV-S1536L, WV-S1536LN, WV-S2536L, WV-S2536LN
Note: Those cameras do not support Internet Explorer
Camera
Verification results with browsers other than Internet Explorer (IE)【C0122】 Verification information with Chrome, Firefox and Microsoft Edge for cameras Camera
Verification results with browsers other than Internet Explorer (IE) Applicable models : WJ-NX400K(/G), WJ-NX300K(/G), WJ-NX200K(/G) Recorder
Verification information with Internet Explorer 11 on Windows 10 (32bit/64bit)【C0104】   Compatible products are listed Camera
Encoder
​Recorder
Software
Other
Verification information with Internet Explorer 11(32bit) on Windows 8.1(32bit/64bit)【C0104】   Compatible products are listed Camera
Encoder
​Recorder
​Software
Other
Verification information with Internet Explorer 10 (32bit) on Windows 8 and 7(32bit/64bit) 【C0104】 Compatible products are listed Camera
Encoder
​Recorder
​Software
Other
Verification information with Internet Explorer 9.0(32bit) on Windows 7 SP1(32bit/64bit) and Vista SP2(32bit/64bit) Compatible products are listed Camera
Encoder
​Recorder
​Software
Other
"S mode" of Windows 10 Explanation of Windows 10's S mode and its restrictions, and procedure of switching out of Windows 10 in S mode.  Camera
Encoder
​Recorder
​Software
Other
How to change your default web browser on Windows 10 How to switch your default web browser to Internet Explorer after installing Windows 10 update which sets Microsoft Edge as the default web browser instead of Internet Explorer. Camera
Encoder
​Recorder
​Software
Other
Screen Display on Windows 10 version 1903 Instruction to avoid an issue that Windows 10 1903 may not display some setting screens of WV-ASM300 correctly. Software
No longer Support Windows 7 as of January 15, 2020 Camera
Encoder
​Recorder
​Software
Other
Notes on Windows Vista® / Windows® 7 Precaution to avoid unexpected symptoms with Windows Vista and 7 Camera
Encoder
​Recorder
​Software
Other

ASM series

Title Description Compatible products
WV-ASE201 / WV-ASE202 : Recommendation PC performance test report Performance test reports of recommended PCs in use of WV-ASE201/202. Software
Camera image display when using the “PC diagnosis (4K camera)” function Instruction to avoid an issue, that the camera image display becomes full screen green, which may occur when “4K” is selected for the “PC diagnosis (4K camera)” function of WV-ASM300. Software

Tablet/Mobile/Others

Title Description Compatible products
Using Tablet Terminals How to use tablet terminal for EXTREME cameras Camera
Mobile terminals information【C0108】 Verification information of mobile terminals for accessing camera and encoder products Camera
Encoder
Use of hardware acceleration on PC【C0313】 Tips for the way to display at beyond 5MP cameras Camera

Encoder

Title Description Compatible products
RS-485 control command Usage of RS-485 command for Panasonic CCTV cameras and other vendors cameras with WJ-GXE100 and WJ-GXE500. Encoder
Velocity resolution: 16 Applicable models: WJ-GXE100/GXE500
Further information of RS-485 control command. Link to download PT control "16" for WV-CS85x/CW86x series
Encoder
Velocity resolution: 2 Applicable models: WJ-GXE100/GXE500
Further information of RS-485 control command. Link to download PT control " 2" for WV-CZ35x/WV-CZ36x series and so on...
Encoder

SD memory card

Title Description Compatible products
Restriction on use of i-PRO SD Memory Card【C0134】  Information about restriction on use of the following i-PRO SD Memory Card: WV-SDA032G / WV-SDA064G / WV-SDA128G / WV-SDA256G / WV-SDA512G / WV-SDBD32G / WV-SDB064G / WV-SDB128G / WV-SDB256G Camera
Note on playing back H.265 images on SD memory card 【C0303】 The H.265 images on SD memory card may not be played on Windows 10 due to "Windows 10 Fall Creators Update(Version 1709 / RS3).
For confirming if this issue is on your Windows or not, you can use "Movies & TV" tool.
The details are described in thedocument below:
Procedures how to confirm it
Camera
How to access the SD card on a network camera via FTP in Windows 10 Applicable models: i-PRO Extreme Cameras and i-PRO SmartHD Cameras with SD card recording Camera
Encoder
Recording Hours on SD memory Card in H.264/H.265【C0307】  The list of estimated recording hours of the SD memory for the camera products Camera
Estimated storable number of JPEG images onto SD Memory Card【C0306】   The list of estimated storable number of JPEG images on to SD memory cards by image size and image quality Camera
Replacement cycle (guideline) SD memory card for business use in the case of continuous JPEG writing【C0117】   Guideline for replacement cycle of  SD memory cards in continuous JPEG writing with camera products. Camera
Replacement cycle (guideline) SD memory card for business use in the case of continuous H.264/H.265 writing【C0117】  Guideline for replacement cycle of  SD memory cards in continuous H.264/H.265 recording with camera products Camera
Recording time per capacity of SD Memory Card (hours) List of estimated recording time of SD memory card by bandwidth and capacity used for camera products Camera
Support Information for SD memory card 【C0107】 List of Verified External Storage Media for Network Cameras/Network Video Encoder Camera
Encoder

Maintenance and troubleshooting

Title Description Compatible products
Notice on using PTZ-type Network Cameras built-in with Slip Rings【C0125】 "Position refresh" of PTZ cameras may improve the noisy image cause by the dirty slip rings Camera
Status Information Description Page【C0111】 Explanations in details for the Status of the cameras from the web browser Camera
Library file for ND Viewer Download Link to library file for compensation and conversion of fish-eye images. Please place "ImageCorrection.dll" into the "bin" folder that is under the folder of "ND_Viewer.exe" is placed or "System32" folder (or "SysWOW64" folder, depends on OS) if fish-eye image cannot be viewed. Recorder

PS-API/CGI/Onvif integration

Title Description Compatible products
Required information for analyzing software development issues Procedure to get many different kinds of information for analyzing, when you have any issue of camera under software development. Camera
Encoder
Recorder
Software
Other

BB/BL series

Title Description Compatible products
Quick Reference Guide Link to the quick reference guides of BL-VT164/VT104 and BL-C230 Camera
FAQ Link to FAQs for BL cameras Camera
Technical Information (Installation) Link to the installation guides and the FAQs of BL-VT164/VT104 and BL-C230 Camera