Knowledge Base

Whether you are looking for specific answers or helpful hints, the i-PRO Knowledge Base webpage will support you on your journey. Discover extensive information and insights on technical information, compatibility questions, product tips, troubleshooting issues and more.

White Papers

Read about i-PRO products' core technology and cybersecurity best practices.

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Release Note

Check out current release notes for i-PRO products, including the latest news features and resolved issues.

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Compatibility

Check the compatibility between i-PRO products as well as between i-PRO and third-party products.

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Product Tips

Helpful tips and how-to guides on i-PRO products' usage.

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Troubleshooting

Troubleshooting guide for solving problems or errors with i-PRO products.

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VMS tips

Discover technical tips for optimizing i-PRO cameras on Genetec and Milestone VMS platforms.

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Model Number Structure

The naming convention for i-PRO product models.

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Technical Information

Technical documents and videos with a control number (Cxxxx) to supplement information from our manuals.

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