Schedule Maintenance : Monday May 13, from 9:00am(UTC) to 12:00am(UTC)
During this period, the service will not be available due to maintenance work.

Notes on using PTZ Network Cameras with built-in slip ring

Updated in September 2023

A PTZ network camera with 360 degree endless panning has a built-in slip ring that can transmit power and signals.
If the slip ring is not clean due to dust etc., noise or connection issues can happen during the pan (horizontal rotation) operation.

Applicable PTZ cameras:

PTZ Network Camera with 360 degee endless pannnig*
*Panning range can be confirmed on:
- [SPECIFICATIONS] tab of the product page
- "Important Information" or "Basic Information" of the camera in use - Download available at Documentation Database

Occurrence conditions:

1. The camera keeps moving between certain positions for a long time (e.g. Auto pan)
2. The camera performs panning only occasionally

Phenomenon:

The following phenomenon can happen when the camera connection becomes unstable due to the condition of a slip ring:

a. Noise occurs on the whole or a part of the image as below.

b. Live image is lagging or does not appear

c. Camera restarts
*When the camera is connected to a recorder, "Communication error" occurs on the recorder

Recommended setting:

Configure the schedule to perform periodical "Position Refresh" in the [Schedule] setup window.
*Note : Operating the camera will be unavailable during the position refresh process for about 2 minutes.

Schedule Maintenance : Monday May 13, from 9:00am(UTC) to 12:00am(UTC) During this period, the service will not be available due to maintenance work.