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  4. Why does the i-PRO Mobile App show the message "Connection error. Please check IP address and port number"?

Why does the i-PRO Mobile App show the message "Connection error. Please check IP address and port number"?

  • Network Recorders
  • Troubleshooting

• Check the IP address and the port number for the Recorder/ Camera/ Camera(Multi-directional)/ Encoder/ Camera(ONVIF) on the "Device Registration" page.
• Check the HTTPS port number or HTTPS connection setting of the device, if SSL communication is set to "On" or "On(Video & Setting data)".

Article number:en123936

Last updated:June 16, 2025

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