
Support

Compatibility
Check compatibility b/w i-PRO products and b/w i-PRO and third parties.

Product Tips
Helpful tips and supplementary notes on i-PRO products' specification and usage.

Trouble Shooting
Troubleshooting guide for solving problems with i-PRO products.

Video Tutorial
Describing features, functions and operating instructions in videos.

KMS
Step-by-step guide for how to activate i-PRO software products.

FAQs
Turn to our "Frequently Asked Question" to find articles related to our products and service.
Technical information (Web articles with control numbers linked from Instruction manuals)
Announcement
- [New]
- [Important]The i-PRO products and the log4j 2.X vulnerability
- [Important] Windows 7 support ends on January 14, 2020
Update
- August 10, 2022
- Uploaded Firmware Ver5.01 (WV-S1132/ S1131/ S1112/ S1111/ S1531LN/ S1531LNS/ S1511LN)
- Uploaded Firmware Ver5.01 (WV-S2231L/ S2211L/ S2131L/ S2131/ S2130/ S2111L/ S2110/ S2531LN/ S2511LN)
- Uploaded Firmware Ver5.01 (WV-S1531LTN/ S2531LTN)
- Uploaded Firmware Ver5.01 (WV-S6131/ S6111)
- Uploaded Firmware Ver5.01 (WV-S6530N(S)/ S6130/ S6110)
- Uploaded Firmware Ver5.01 (WV-X6531N(S)/ X6511N)
- Updated New functions and addendum (WV-S1111/S1112/S1131/S1132/S1511LN/S1531LN/S1531LNS/S1531LTN/S2110/S2111L/S2130/S2131(L)/WV-S2211L/S2231L/S2511LN/S2531LN(LTN)/X6511N/X6531N(S)/S6111/S6131/S6530N/S6130)
- Uploaded Firmware Ver5.01 (WV-S3531L/ S3131L/ S3511L/ S3111L/ S3532LM/ S3512LM)
- Updated New functions and addendum (WV-S3531L/WV-S3511L/WV-S3532LM/WV-S3512LM/WV-S3131L/WV-S3111L)
- Uploaded Firmware Ver5.01 (WV-X6533LN/ WV-S6532LN)
- Updated New functions and addendum (WV-X6533LN/ WV-S6532LN)
- Uploaded Firmware Ver2.01 (WV-S1552L/WV-S1572L/WV-S2552L/WV-S2572L/WV-S2252L/WV-S2272L)
- Updated New functions and addendum (WV-S1552L/WV-S1572L/WV-S2552L/WV-S2572L/WV-S2252L/WV-S2272L)
- Uploaded Firmware Ver2.01 (WV-X4173/WV-S4151/WV-X4172/WV-S4551L(M)/WV-X4573L(M))
- Updated New functions and addendum (WV-X4173/WV-S4151/WV-X4172/WV-S4551L(M)/WV-X4573L(M))
- Uploaded Firmware Ver2.01 (WV-S8531N)
- Uploaded Firmware Ver2.01 (WV-X8571N)
- Updated New functions and addendum(WV-S8531N/WV-X8571N)
- August 8, 2022
- Uploaded Firmware Ver1.02, 1.03, and 2.10 (WV-S15500-V3Lx/S15600-V2Lx/S15700-V2Lx/S22500-V3Lx/S22600-V2Lx/S22700-V2Lx/S25500-V3Lx/S25600-V2Lx/S25700-V2Lx)
- Uploaded New functions and addendum (WV-S15500-V3Lx/S15600-V2Lx/S15700-V2Lx/S22500-V3Lx/S22600-V2Lx/S22700-V2Lx/S25500-V3Lx/S25600-V2Lx/S25700-V2Lx)
- Uploaded Operating Instructions and Basic Information (WV-S61302-Z4)
- Uploaded Installation Guide (WV-S61302-Z4)
- Uploaded Operating Instructions (WV-QAT501-W)
- Uploaded Operating Instructions (WV-QCL500-W)
- Uploaded Operating Instructions (WV-QSR504-W/QSR504F-W/QSR504F1-W/QSR504M-W/QSR504M1-W)
- Uploaded Operating Instructions (WV-QDC503G)
- Uploaded Operating Instructions (WV-QDC100G-W/QDC100C-W)
- Uploaded Operating Instructions (WV-QEM101-W)
- Uploaded Operating Instructions (WV-QWL100-W)
- Uploaded Operating Instructions (WV-X65F1-W)
- Uploaded i-PRO Configuration Tool for Genetec Ver.3.2.0.6
- August 5, 2022
- Uploaded Software V5.11 (WV-ASM300 and WV-ASM300CH)
- Updated WV-ASM300 Operating Instructions (English)
- August 4, 2022
- Uploaded Firmware Ver2.10 (WV-S1136/WV-S2136/WV-S2136L/WV-S2236L)
- Uploaded Firmware Ver2.10 (WV-S2536LN/WV-S2536L/WV-S1536LN/WV-S1536L)
- Uploaded Firmware Ver2.10 (WV-S1536LTN/WV-S2536LTN)
- Uploaded Firmware Ver2.10 (WV-S2136G/S2136LG/S2236LG/S2536LG/S2536LGN/S2136-B/S1536L-B/S1536LN-B/S2136G-B/S2136L-B/S2136LG-B/S2236L-B/S2236LG-B)
- Uploaded Firmware Ver2.10 (WV-S4556LM/WV-S4176/WV-S4556L/WV-S4156/WV-S4576LM/WV-S4576L)
- Uploaded Firmware Ver2.10 (WV-S8543L/S8543G/S8544/S8544L/S8563L/S8544LG/S8574LG/S8573LG/S8564LG/S8563LG/S8544G/S8543LG/S8574L/S8573L/S8543/S8564L)
- Uploaded New functions and addendum (WV-S1136/S2136/S2136L/S2236L/S2536LN/S2536L/S1536LN/S1536L/S1536LTN/S2536LTN/S2136G/S2136LG/S2236LG/S2536LG/S2536LGN/S2136-B/S1536L-B/S1536LN-B/S2136G-B/S2136L-B/S2136LG-B/S2236L-B/S2236LG-B/S8543L/S8543G/S8544/S8544L/S8563L/S8544LG/S8574LG/S8573LG/S8564LG/S8563LG/S8544G/S8543LG/S8574L/S8573L/S8543/S8564L/S4556LM/WV-S4176/WV-S4556L/WV-S4156/WV-S4576LM/WV-S4576L)
- Uploaded Firmware Ver2.01 (WV-X1551LN/WV-X2551LN/WV-X2251L)
- Uploaded Firmware Ver2.01 (WV-X2571LN/WV-X2271L/WV-X1571LN)
- Updated New functions and addendum (WV-X1551LN/WV-X2551LN/WV-X2251L/WV-X2571LN/WV-X2271L/WV-X1571LN)
- July 29, 2022
- Uploaded i-PRO Configuration Tool [iCT] Ver3.2.0.5
- Uploaded extension software AI People Detection and AI Vehicle Detection Ver1.21
- Updated Operating Instructions (AI Face Detection/AI People Detection/AI Vehicle Detection)
- Uploaded Firmware Ver2.10 (WV-U1130A/WV-U1132A/WV-U1532LA/WV-U2130LA/WV-U2530LA/WV-U2532LA/WV-U2132LA)
- Uploaded Firmware Ver2.10 (WV-U1142A/WV-U1542LA/WV-U2140LA/WV-U2142LA/WV-U2540LA/WV-U2542LA)
- Updated New functions and addendum (WV-U1130A/U1132A/U1532LA/U2130LA/U2530LA/U2532LA/U2132LA/U1142A/U1542LA/U2140LA/U2142LA/U2540LA/U2542LA)
- July 28, 2022
- Uploaded i-PRO Active Guard software and i-PRO Active Guard Plugin for Genetec Ver1.5.1
- Updated i-PRO Active Guard Operating Instructions for Genetec
- Updated i-PRO Active Guard Setup Instructions for Genetec
- Uploaded i-PRO Active Guard software and i-PRO Active Guard plugin for WV-ASM300 Ver1.5.1
- Updated i-PRO Active Guard Operating Instructions for WV-ASM300
- Updated i-PRO Active Guard Setup Instructions for WV-ASM300
- July 27, 2022
- Uploaded Operating Instructions and Basic Information (WV-S61301-Z2/U61301-Z2/U61301-Z1)
- Uploaded Installation Guide (WV-S61301-Z2/U61301-Z2/U61301-Z1)
- July 26, 2022
- Uploaded extension software Ver1.30 (AI-VMD/AI People Counting for 360-degree fisheye)
- Updated Operating Instructions (AI-VMD/AI People Counting for 360-degree fisheye)
- July 25, 2022
- Uploaded WV-XAE200W AI Video Motion Detection (AI-VMD) Ver3.00
- Updated Operating Instructions (WV-XAE200W AI Video Motion Detection)
- Uploaded WV-XAE207W AI Occupancy Detection Ver1.40
- Updated Operating Instructions (WV-XAE207W AI Occupancy Detection)
- July 22, 2022
- Uploaded Operating Instructions (WV-QCL102-W/QCL102-B)
- Uploaded Operating Instructions (WV-QLR100-W/QLR100-B)
- July 21, 2022
- Updated Operating Instructions and Basic Information (WV-S25700-V2LN/S25500-V3LN/S25500-V3LG/S25600-V2LG/S25700-V2LG/S25700-V2LN1/S25500-V3LN1/S25500-V3L/S25600-V2L/S25700-V2L/S25600-V2LN)
- Updated Operating Instructions and Basic Information (WV-S22500-V3L/S22700-V2L/S22700-V2L1/S22500-V3LG/S22600-V2LG/S22500-V3L1/S22700-V2LG/S22600-V2L)
- Updated Operating Instructions and Basic Information (WV-S15500-V3LN/S15700-V2LN/S15600-V2LN/S15500-V3LN1/S15500-V3L/S15700-V2L/S15600-V2L)
- Upldated Installation Guide (WV-S25700-V2LN/S25500-V3LN/S25500-V3LG/S25600-V2LG/S25700-V2LG/S25700-V2LN1/S25500-V3LN1/S25500-V3L/S25600-V2L/S25700-V2L/S25600-V2LN)
- Updated Installation Guide (WV-S22500-V3L/S22700-V2L/S22700-V2L1/S22500-V3LG/S22600-V2LG/S22500-V3L1/S22700-V2LG/S22600-V2L)
- Updated Installation Guide (WV-S15500-V3LN/S15700-V2LN/S15600-V2LN/S15500-V3LN1/S15500-V3L/S15700-V2L/S15600-V2L)
- Uploaded Operating Instructions (WV-QJB501-B)
- July 20, 2022
- Uploaded Operating Instructions (WV-QAT100)
- Uploaded Operating Instructions (WV-QCD100G-W/QCD100C-W)
- Uploaded Operating Instructions (WV-QED100G-W/QED100C-W)
- Uploaded Operating Instructions (WV-QWD100G-W/QWD100C-W)
- July 15, 2022
- Uploaded Operating Instructions (WV-QEM501-W)
- Uploaded Operating Instructions (WV-QEM502-W)
- Uploaded Operating Instructions (WV-QEM503-W)
- Uploaded Operating Instructions (WV-QEM504-W)
- Uploaded Operating Instructions (WV-QSR501F-W/QSR501F1-W/QSR501M-W/QSR501M1-W)
- Uploaded Operating Instructions (WV-QJB504-W)
- Uploaded Operating Instructions (WV-QDC502G)
- July 7, 2022
- Uploaded Firmware Ver1.01 (WV-S15500-V3LN/S15700-V2LN/S22500-V3L/S22700-V2L/S25700-V2LN/S25500-V3LN)
- July 6, 2022
- Uploaded Calculators (integrated) Ver.1.2.0.0
- July 4, 2022
- Uploaded Corrigenda for Operating Instructions (WV-S8543L/S8543G/S8544/S8544L/S8563L/S8544LG/S8574LG/S8573LG/S8564LG/S8563LG/S8544G/S8543LG/S8574L/S8573L/S8543/S8564L)