Support
Compatibility
Check compatibility b/w i-PRO products and b/w i-PRO and third parties.
Product Tips
Helpful tips and supplementary notes on i-PRO products' specification and usage.
Trouble Shooting
Troubleshooting guide for solving problems with i-PRO products.
Video Tutorial
Describing features, functions and operating instructions in videos.
KMS
Step-by-step guide for how to activate i-PRO software products.
FAQs
Turn to our "Frequently Asked Question" to find articles related to our products and service.
Technical information (Web articles with control numbers linked from Instruction manuals)
Announcement
- [Important]The i-PRO products and the log4j 2.X vulnerability
- [Important] Windows 7 support ends on January 14, 2020
Update
- November 30, 2022
- Uploaded IP Setting Software V4.80
- November 22, 2022
- Uploaded Firmware Ver5.02 (WV-S1132/ S1131/ S1112/ S1111/ S1531LN/ S1531LNS/ S1511LN)
- Uploaded Firmware Ver5.02 (WV-S2231L/ S2211L/ S2131L/ S2131/ S2130/ S2111L/ S2110/ S2531LN/ S2511LN)
- Uploaded Firmware Ver5.02 (WV-S1531LTN/ S2531LTN)
- November 17, 2022
- Updated Operating Instructions (WV-QCN500-B)
- Updated Operating Instructions (WV-QCL501-B)
- Updated Operating Instructions (WV-QJB500-B)
- November 16, 2022
- Uploaded Firmware Ver2.00, 2.10 and 2.20 (WV-S1536LT/S2536LT)
- November 14, 2022
- Uploaded i-PRO Active Guard software for Genetec Ver1.5.2
- Updated i-PRO Active Guard Setup Instructions for Genetec
- Uploaded i-PRO Active Guard software for Video Insight Ver1.5.2
- Updated i-PRO Active Guard Setup Instructions for Video Insight
- Uploaded i-PRO Active Guard software for WV-ASM300 Ver1.5.2
- Updated i-PRO Active Guard Setup Instructions for WV-ASM300
- Uploaded i-PRO Active Guard software for XProtect Ver1.5.2
- November 11, 2022
- Updated Version History and New Functions and addendum (WV-S61301-Z2/U61301-Z2/S65340-Z2N/S65340-Z2K)
- Updated Version History and New Functions and addendum (WV-U61301-Z1)
- Updated Version History and New Functions and addendum (WV-U65302-Z2(G))
- Updated Version History and New Functions and addendum (WV-U65301-Z1(G))
- Updated Version History and New Functions and addendum (WV-S61302-Z4/S65340-Z4N/S65340-Z4K)
- Updated Version History and New Functions and addendum (WV-U61300-ZY(G)/U65300-ZY(G))
- Updated Version History and New Functions and addendum (WV-S1136/S2136/S2136L/S2236L)
- Updated Version History and New Functions and addendum (WV-S2536LN/S2536L/S1536LN/S1536L/S1536LTN/S2536LTN)
- Updated Version History and New Functions and addendum (WV-S2136G/S2136LG/S2236LG/S2536LG/S2536LGN/S2136-B/S1536L-B/S1536LN-B/S2136G-B/S2136L-B/S2136LG-B/S2236L-B/S2236LG-B)
- Updated Version History and New Functions and addendum (WV-S15500-V3Lx/S15600-V2Lx/S15700-V2Lx/S22500-V3Lx/S22600-V2Lx/S22700-V2Lx/S25500-V3Lx/S25600-V2Lx/S25700-V2Lx/S15500-FxL/S22500-FxL/S25500-FxL)
- Updated Version History and New Functions and addendum (WV-S4556LM/S4176/S4556L/S4156/S4576LM/S4576L)
- Updated Version History and New Functions and addendum (WV-S71300-F3)
- October 31, 2022
- Uploaded AI-VMD/AI People Counting for 360-degree fisheye Ver1.41
- Uploaded Calculators (integrated) Ver.1.3.0.0
- Revised Version History of WV-XAE200W AI Video Motion Detection (AI-VMD) Ver3.10
- October 28, 2022
- Uploaded Operating Instructions (WV-QSR100-W/QSR100-B)
- October 25, 2022
- Updated Basic Information (WV-U1130A/U2142LA/U2132LA/U1142A/U1132A)
- Updated Basic Information (WV-U2540LA/U2530LA/U2140LA/U2130LA)
- Updated Basic Information (WV-U2542LA/U2532LA/U1542LA/U1532LA)
- October 20, 2022
- Updated Extension Software Package
- October 18, 2022
- Uploaded i-PRO Configuration Tool [iCT] Ver3.3.0.4
- Uploaded i-PRO Configuration Tool for Genetec Ver.3.3.0.4
- Uploaded i-PRO Configuration Tool for Milestone Ver.3.3.0.3
- October 14, 2022
- Uploaded Operating Instructions and Basic Information (WV-S61301-Z1)
- Uploaded Installation Guide (WV-S61301-Z1)
- Uploaded Operating Instructions and Basic Information (WV-S61300-ZY/S61300-ZYG)
- Uploaded Installation Guide (WV-S61300-ZY/S61300-ZYG)
- Uploaded Operating Instructions and Basic Information (WV-S65340-Z4G/S65340-Z2G)
- Uploaded Installation Guide (WV-S65340-Z4G/S65340-Z2G)
- Uploaded Operating Instructions and Basic Information (WV-S65302-Z2/S65302-Z2G/S65301-Z1/S65301-Z1G)
- Uploaded Installation Guide (WV-S65302-Z2/S65302-Z2G/S65301-Z1/S65301-Z1G)
- Uploaded Operating Instructions and Basic Information (WV-S65300-ZY/S65300-ZYG)
- Uploaded Installation Guide (WV-S65300-ZY/S65300-ZYG)
- Revised Version History (WV-U1130A/U1132A/U1532LA/U2130LA/U2530LA/U2532LA/U2132LA)
- Revised Version History (WV-U1142A/U1542LA/U2140LA/U2142LA/U2540LA/U2542LA)
- October 11, 2022
- Updated Operating Instructions (WV-S15500-V3Lx/S15600-V2Lx/S15700-V2Lx/S22500-V3Lx/S22600-V2Lx/S22700-V2Lx/S25500-V3Lx/S25600-V2Lx/S25700-V2Lx/S15500-FxL/S22500-FxL/S25500-FxL)
- October 5, 2022
- Uploaded Operating Instructions and Basic Information (WV-S1536LT)
- Uploaded Installation Guide (WV-S1536LT)
- Uploaded Operating Instructions and Basic Information (WV-S2536LT)
- Uploaded Installation Guide (WV-S2536LT)
- October 4, 2022
- Uploaded Firmware Ver5.02 (WV-S6131/ S6111)
- Uploaded Firmware Ver5.02 (WV-S6530N/S6130)
- Uploaded Firmware Ver5.02 (WV-X6531N(S)/X6511N)
- Uploaded Firmware Ver5.02 (WV-S3531L/S3131L/S3511L/S3111L/S3532LM/S3512LM)
- Uploaded Firmware Ver5.02 (WV-X6533LN(S)/S6532LN(S))
- Uploaded firmware Ver5.01 (WV-SBV131M/SBV111M)
- Uploaded Firmware Ver5.01 (WV-SUD638)
- October 3, 2022
- Uploaded Firmware Ver2.21 (WV-U1130A/U1132A/U1532LA/U2130LA/U2530LA/U2532LA/U2132LA)
- Uploaded Firmware Ver2.21 (WV-U1142A/U1542LA/U2140LA/U2142LA/U2540LA/U2542LA)
- Updated Basic Information (WV-U1130A/U2142LA/U2132LA/U1142A/U1132A)
- Updated Basic Information (WV-U2540LA/U2530LA/U2140LA/U2130LA)
- Updated Basic Information (WV-U2542LA/U2532LA/U1542LA/U1532LA)
- Uploaded Firmware Ver2.20 (WV-S71300-F3)