Welcome to the new APAC i-PRO website!

This Privacy Notice is intended to tell you how we use any information we collect about you (called "personal information", explained below).

The Privacy Notice applies to services, devices, products, websites or applications that refer to or link to the Privacy Notice (collectively, our “Services”) and will apply whether you access our Services using a computer, mobile phone, tablet, TV, or other device.

Please click on the links below for further information on our privacy practices:

    • I. i-PRO Co., Ltd. 4-1-62 Minoshima, Hakata-ku, Fukuoka City, Fukuoka, Japan is responsible for the processing of your Personal Data acting as controller (“i-PRO”, “we”, “us” or “our”);

    • II. We are part of the i-PRO Company, headquartered in Fukuoka, Fukuoka Prefecture, Japan;

    • III. We have a number of Affiliates who can be found below. - i-PRO EMEA B.V. --- Sales Company - i-PRO Americas Inc., --- Sales Company - i-PRO APAC Pte. Ltd. --- Sales Company - i-PRO Sensing Technology (Suzhou) Limited --- Manufacturing Company

  • For the purposes of this Privacy Notice, "Personal Information" consists of any information that relates to an identified or identifiable individual (such as you). For example, information which identifies you may consist of your name, address, telephone number, photographs, payment details, a specific i-PRO product/device identification number that you purchased, location data, an online identifier (e.g. cookies and your IP address) Information which does not identify you on its own but that we link to you also qualifies as Personal Information.

    • A. Personal Information you provide directly about yourself

      Some Services we offer enable/require you to give us your Personal Information.

    • I. When you communicate with i-PRO

      When you contact us or interact with our customer support representatives, we may collect Personal Information about you, such as your name, mailing address, phone number, email address and contact preferences, and we may also collect information about the i-PRO products or devices you own, such as their serial numbers and date of purchase. We also may create logs/reports that are useful in diagnosing product or application performance related issues, and capture information relating to the issue. We use this information to provide you with customer and product support.

    • II. Essential cookies

      These cookies are essential to make our website work or to provide necessary functions relating to the services you request or to enable communications. They allow us to provide you with a seamless internet experience. We also use them for security purposes.

    • III. Performance cookies

      These cookies analyze how you use our website to improve the way our website works for you and for others visitors to our website. They enable us (and our third party service providers) to recognize and count the visitors and see how visitors move around our website when they are using it. We use them to understand which pages are popular with visitors. This helps us to improve how our website works by, for example, ensuring that you can easily find what you are looking for and to overall enhance visitors’ experience on our website.

  • We are not allowed to process Personal Information if we cannot rely on a valid legal ground. Therefore, we will only process your Personal Information when:

    • I. When you communicate with i-PRO

      We will only process your Personal Data when the processing is necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request.

    • II. Essential cookies

      We rely on our legitimate interests for processing personal data collected through our first-party essential cookies.

    • III.Performance cookies

      All other non-essential cookies will only be used with your consent.

  • We may use the Personal Information we collect for the following purposes:

    • I. When you communicate with i-PRO

      To provide our Services or any specific feature that you may request, including to enable us to fulfill our obligations under any contract with you.

    • II. Essential cookies

      To make our website work or to provide necessary functions relating to the services you request or to enable communications. They allow us to provide you with a seamless internet experience. We also use them for security purposes.

    • III. Performance cookies

      To improve how our website works by, for example, ensuring that you can easily find what you are looking for and to overall enhance visitors’ experience on our website.

  • We will not disclose your Personal Information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose your Personal Information to the following entities:

    • A. Third party recipients of the Personal Information

      • I. i-PRO Affiliates

        We may need to transfer your Personal Information to other i-PRO Affiliates to provide the Services you require or any other services/assistance you request. All i-PRO Affiliates are required to follow the privacy practices set forth in this Privacy Notice.

      • II. Service Providers

        We use third party service providers to help us to administer certain activities and services on our behalf, such as fulfilling your purchases and delivering products, processing credit card payments, sending postal mail and emails, sending text messages (such as SMS), providing advertisements, analyzing usage of our Services, tracking effectiveness of our marketing campaigns, allowing users to connect to their social network and providing customer support services. We share Personal Data about you with such third party service providers solely for the purpose of enabling them to perform services on our behalf and they will operate only in accordance with our instructions. Here are examples of third-party service providers we use:

        a. Analytics Service Providers – analytics providers are used to assist us in understanding the usage of our products/devices and other Services, to enable us to improve our Services. The analytics providers we currently use are Google Analytics. For further information see the Cookie section of this Privacy Notice.

      • III. Third parties when required by Law or to Protect our Services

        We will disclose your Personal Data to comply with applicable Member State or European Union law or respond to valid legal process, including from law enforcement or other government agencies.

      • IV. Other Parties in Connection With Corporate Transactions

        We may disclose your Personal Data to a third party (or other i-PRO Affiliate) as part of a reorganization, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of i-PRO’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.

      • B. International Transfer of Data

        The Personal Data that we collect from you may be stored and processed in your region, or transferred to, stored at or otherwise processed outside the European Economic Area ("EEA"), including but not limited to Japan or in any other country which do not offer an adequate level of data protection as recognised by the European Commission and where PIPS or its Affiliates, subsidiaries or service providers maintain facilities.

        Where we transfer your Personal Data outside the EEA, we will ensure that suitable safeguards such as appropriate transfer agreements and mechanisms (such as the EU Model Clauses) are in place to help ensure that our third party service providers provide an adequate level of protection to your Personal Data. You may request additional information in this respect and obtain a copy of the relevant safeguards upon request through sending a request to the contact indicated in section 8 below.

  • i-PRO have put in place appropriate physical and technical measures to safeguard the Personal Information we collect in connection with our Services.

    • A. General

      These measures take into account:
      • I. the state of the art of the technology;
      • II. the costs of its implementation;
      • III. the nature of the data; and
      • IV. the risk of the processing.

    The purpose thereof is to protect against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing.

    However, please note that although we take appropriate steps to protect your Personal Information, no website, product, device, online application or transmission of data, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Information.

    • B. Other security measures

      Information security, including the protection of Personal Information, is organized in a global i-PRO Program called “Information Security Management” (ISM). The related aim, standards and implementation measures are organized in globally valid policy, standards and guidelines. All central European IT systems are externally assessed and fall under the information security management rules applicable under the ISO 27001 certification. The program in all its parts follow a strong yearly PDCA (Plan-Do-Check-Act) approach to secure the confidentiality, integrity and availability of all data (including your Personal Data) for the whole information lifecycle from collection to destruction of such data.

    • A. What are your rights?

      i-PRO will collect, store and process your Personal Information in accordance with your rights under any applicable data protection laws.

      Your rights under the UK and EU GDPR include, the right to access a copy of your Personal Information, the right to request the correction or the update of any inaccurate Personal Information and the right to object to the processing of your Personal Information under the conditions set out in applicable law.

      You also have the right to request the erasure of your Personal Information and, where you have consented to the processing of your Personal Information, you have the right to withdraw such consent at any time (without this withdrawal affecting the lawfulness of the processing prior to such withdrawal).In addition, you also have the right to data portability in certain cases. This is the right to request the return of the Personal Information you have provided to us in a structured, commonly used and machine-readable format and to request the transmission of such Personal Information to a third party, without hindrance from us and subject to your own confidentiality obligations.

    • B. Exercising your rights

      If you wish to exercise any of the above rights , please contact us by using any of the communication means below in the Contact Us/Further Information section of this Privacy Notice.

    • C. Complaints

      If you are not satisfied with how we process your Personal Information, you may contact us using any of the communication means below in the Contact Us/Further Information section of this Privacy Notice or alternatively you may file a complaint with the competent supervisory authority, in addition to your rights outlined above.

      If you are not satisfied with how we process your Personal Data, you may also file a complaint with the competent supervisory authority, in addition to your rights outlined above.

      EEA/EU authorities: Members | European Data Protection Board (europa.eu) United Kingdom (UK): Make a complaint | ICO
  • We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Statement unless a longer retention period is required by law. When your Personal Information is no longer required for the purpose it was collected or as required by applicable law, it will be deleted and/or returned to you in accordance with applicable law.

  • Our websites, applications and products may contain links to other third party websites that are not operated by i-PRO, and our websites or your product and devices may contain applications that you can download from third parties. These linked sites and applications are not under i-PRO’s control and as such, we are not responsible for the privacy practices or the content of any linked websites and online applications. If you choose to use any third party websites or applications, any Personal Information collected by the third party’s website or application will be subject to any existing privacy policy of that third party. We strongly recommend that you take the time to review the privacy policies of any third parties to which you provide Personal Information.

  • A. What are cookies?

    i-PRO, as well as certain other third parties that provide content, advertising, or other functionality on our Services, may use cookies and other technologies in certain areas of our Services. Cookies are small tracking codes that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies to store your preferences and settings, help you with signing in, provide targeted ads, and analyze site operations.

    Please note that you can modify your browser so that it notifies you when cookies are sent to it. If you do not want to receive cookies, you may also refuse cookies altogether by activating the relevant settings on your browser. Please note that if you choose to refuse all the cookies, some features of the Services may not be accessible to you or not work properly. Finally, you can also delete cookies that have already been sent.

    B. Further information on cookies

    For further information on what cookies are, how i-PRO and other third parties use them, and for details of how cookies can be disabled, please see our Cookie Policy.

  • i-PRO may change this Privacy Notice from time to time. The “Date last updated” at the bottom of this page states when the notice was last updated and any changes will become effective upon our posting of the revised Privacy Notice.

    We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. We will provide this notice by email or by posting notice of the changes on the i-PRO website or through any relevant Services.

  • If you have any questions regarding the collection, processing, or use of your Personal Information or if you wish to correct, block, rectify, object, access, revoke your consent to any applicable aspect of this Privacy Notice or delete any of your Personal Information, please contact us using any of the methods used on this page.

  • If you have questions about privacy protection in Europe, please contact us at:

    i-PRO EMEA B.V. - UK

    Laarderhoogtweg 25, 1101 EB, Amsterdam,

    The Netherlands

    Or by email: data_protection.eu@i-pro.com

    If you have any questions about data protection in the UK:

    i-PRO EMEA B.V. - UK

    1010 Cambourne Business Park

    Cambridgeshire CB23 6DP

    Cambridge

    Or by email: uklegal@i-pro.com

UK Establishment (Branch):

i-PRO UK, a branch of i-PRO Marketing Europe GmbH

Head Office (UK)

Maxis 2, Western Road, Bracknell, Berkshire, RG12 1RT

Head Office (Ireland)

No 1, The Courtyard, Kilcarberry Business park, Dublin 22

Company Name:

i-PRO Marketing Europe GmbH

Legal Form/Limited Liability Status:

German Incorporated limited liability company.

Share Capital

20,461,000.00 EUR (Held by i-PRO Europe B.V)

Foundation

1972