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  4. What should I do if I cannot add the i‑PRO driver container to the Inter-System Gateway in Genetec RSA?

What should I do if I cannot add the i‑PRO driver container to the Inter-System Gateway in Genetec RSA?

  • 3rd party VMS
  • Installation/Configuration
  • Troubleshooting
  • Device Integration

You can manually add the driver container using a local driver file if the standard method does not work. Please refer to the support page below for detailed steps.

If you cannot add the i‑PRO driver container using the standard method in the Inter-System Gateway, you can use a local driver file as an alternative approach.

This method is useful in environments where the driver cannot be obtained automatically, such as restricted networks or cases where manual installation is required.

When using this method, you need to download the driver file in advance, load it into Docker, and enable the local registry setting in the Inter-System Gateway.

For detailed step-by-step instructions, please refer to the following support page:

Integration Procedure for i-PRO Driver in Genetec RSA Plugin

Article number:en133706

Last updated:June 01, 2026

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