What should I do if I cannot register Genetec Security Center with i-PRO Active Guard?
- 3rd party VMS
- Troubleshooting
The registration of Genetec Security Center to i-PRO Active Guard fails because the AI event cannot be registered automatically. A popup message [Invalid response] is displayed.
This is a compatibility issue between i-PRO Active Guard and Genetec Security Center version 5.13.1.
The following URL provides a workaround for the issue.
Troubleshooting: Compatibility Issue between i-PRO Active Guard and Genetec Security Center 5.13.1 | i-PRO Products
Article number：en125861
Last updated：August 19, 2025
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