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  4. What should I do if the message "Connection error. Please check user name and password." is displayed?

What should I do if the message "Connection error. Please check user name and password." is displayed?

  • Network Recorders
  • Troubleshooting

Check that the ID and the password entered for "Network Authentication" on the "Device Setting" page are the same as what are set for the recorder.

Article number:en123946

Last updated:June 16, 2025

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