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What should I do if a problem occurs when using extension software?

  • Network Cameras
  • Troubleshooting

Please refer to the following materials for details.

https://www.psn-web.net/ssbu-t/Support/troubleshooting_for_i-pro_with_AI_engine.pdf

Refer to the flowchart to isolate the cause of an issue and fix it.
Also, “Control log” function added in camera firmware version 1.30 or later is one of the
effective ways to estimate the cause of an issue
“Resource monitor extension” tool is needed to monitor the resource in the camera.

Article number:en123081

Last updated:June 18, 2025

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