When using i-PRO Active Guard, updating the Active Guard Plug-in version does not work properly.
- Analytics
- Troubleshooting
An error is displayed (WV-ASM300)
The "Properties" tab is not displayed on the screen. (Genetec Security Center)
Please restart WV-ASM300 or Genetec Config Tool to reflect the updated Active Guard plugin version. After that, when I start the Active Guard Plug-in, the error does not occur and the screen displays correctly.
Article number：us-en121546
Last updated：June 18, 2025
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