When using i-PRO Active Guard, updating the Active Guard Plug-in version does not work properly.

An error is displayed (WV-ASM300)

The "Properties" tab is not displayed on the screen. (Genetec Security Center)

Please restart WV-ASM300 or Genetec Config Tool to reflect the updated Active Guard plugin version. After that, when I start the Active Guard Plug-in, the error does not occur and the screen displays correctly.

Article number：eu-en121546

Last updated：June 18, 2025

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