5.User portal screen operation
※ Please allow incoming mail for "no-reply@verificationemail.com" and "no-reply@rms.i-pro.com" in advance.
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2. Click the [Sign up] button.
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3. Confirm the contents of End User License Agreement, check [I agree], and click the [Next page] button.
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| After confirming End User License Agreement by operating the scroll bar, you can check [I agree].
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4. Enter a received e-mail address into the e-mail address, set the password and name, and click the [Register] button.
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| * Do not include all or part of the user name or e-mail address in the password, or use words or meaningful characters. You may be guessed by a third party and be logged in by impersonation.
* Do not use the same password on multiple systems.
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5. A confirmation e-mail is sent to the registered e-mail address. Click the e-mail link destination after receiving.
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| You can log in to the remote monitoring service by completing your enrollment. Be sure to complete the user registration within 24 hours after receiving the e-mail.
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6. When user registration is completed, the following screen is displayed. Return to the login screen and login with the registered account.
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The user who logs in can be selected from "Subscriber (registering as a service by yourself)" or "Shared user".
* "Shared users" are users other than the subscriber who can view live images and recorded images on the portal screen.
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[If the user who logged in chooses "Subscriber (register for service by yourself)", please proceed here.]
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2. In the "E-mail address" and "Password" fields, enter the e-mail address and login password registered at the time of the remote monitoring service contract, and then click the [Log in] button.
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The portal screen is displayed.
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| If a login fails more than once, a lockout occurs for up to 15 minutes. You will not be able to log in during lockout.
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[If the user who logged in chooses "Shared user", please proceed here.]
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1. In the "E-mail address" and "Password" fields, enter the e-mail address and login password in the e-mail sent when you invited to the service, and click the [Log in] button.
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| * The e-mail is sent automatically when the subscriber adds a shared user.
* If a login fails more than once, a lockout occurs for up to 15 minutes. You will not be able to log in during lockout.
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2. Enter the login password listed in the initial password email in the "Password" and "Confirm new password" fields, and click the [Change] button.
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The portal screen is displayed. You do not need to change the password after the second login.
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| * Do not use all or part of the e-mail address registered in the login password, or use words or meaningful characters. You may be guessed by a third party and be logged in by impersonation.
* Do not use the same password on multiple systems.
* Do not use all or part of the registered e-mail address as the login password.
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Log out of the remote monitoring service.
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1. Click the user icon to display the menu bar, and click the [Log out] button.
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2. Click the [Yes] button.
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To not log out, click the [No] button. The "Confirm" window closes.
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The login screen is displayed.
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5.2.3If you forget your login password
If you forget your login password, reset your login password.
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1. Click [Forgot your password?] on the login screen.
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2. In the "E-mail address" entry field, enter the e-mail address registered at the time of remote monitoring service contract or when adding users, and then click the [Send] button.
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The e-mail with "Verification Code" and "Please set new password" is delivered to the entered e-mail address.
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| * If you do not want to reset the login password, click the [Return to login screen] button. The Initialize Password screen closes.
* If the e-mail does not arrive, check that the entered e-mail address is correct and that it is not in the spam folder.
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3. The URL specified in the "Notice of Initialization of Password" email is accessed.
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4. Enter the new login password in the "New password" and "Confirm the password" fields, enter the authentication code for registration in the "Authentication Code for Registration" field, and click the [Change] button.
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The login password is reset and you are returned to the login site.
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| * Do not use all or part of the e-mail address registered in the login password, or use words or meaningful characters. You may be guessed by a third party and be logged in by impersonation.
* Do not use the same password on multiple systems.
* If you do not want to reset the login password, click the [Return to login screen] button. The Change Password screen closes.
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If the "Reset Password" screen in step 4 does not appear, start again from step 1.
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5.2.4Change the login password
Change the login password.
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1. Click the user icon to display the menu bar, and click the [Change password] button.
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2. Enter the current login password in the "Password" input field, enter the new login password in the "New password" input field and the "Confirm the password" input field, and click the [Change] button.
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The login password is changed.
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| * Do not use all or part of the e-mail address registered in the login password, or use words or meaningful characters. You may be guessed by a third party and be logged in by impersonation.
* Do not use the same password on multiple systems.
* If password leakage is suspected, change the password immediately.
* To not change the login password, click the [Cancel] button. The "Change password" window closes.
* If you are using i-PRO Mobile APP (mobile application), please register your e-mail address and password again in the Web service registration screen of the mobile application after changing the password.
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5.2.5Change the mail address
1. Click the user icon to display the menu bar, and click the [Change email address] button.
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2. Enter the e-mail address to be changed and the password of the logged-in user in the input field, and click the [Change] button.
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"Change your email address" is delivered to the entered e-mail address.
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3. The URL specified in the e-mail of "Change your email address" is accessed.
The e-mail address change is completed.
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| * After you complete the email address change, you can log in to the remote monitoring service with the new email address. Please complete changing your e-mail address within 24 hours of receiving the e-mail.
* If you are using i-PRO Mobile APP (mobile application), please register your email address and password again in the Web service registration screen of mobile application after changing your email address.
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5.2.6Unassociate Mobile APP
If you change your e-mail address on the remote monitoring service, if you are using the i-PRO Mobile APP (mobile application), you will need to delete the connection with the mobile device once and register your e-mail address and password again on the Web service registration screen of the mobile application.
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1. Click the user icon to display the menu bar, and click the [Unassociate Mobile APP] button.
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2. The linked mobile device ID is displayed. Select the mobile device to be deleted, and click the [Remove] button.
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* To check the ID of mobile devices using the mobile application, go to [Settings] → [Notification Settings] → [Mobile Device Info] → [Mobile Device ID] in the mobile application.
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3. The following message is displayed. Confirm that the ID is the mobile device to be linked and deleted, and then click "Yes".
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The connection with the mobile device is deleted.
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| After deleting the connection with the mobile device, register the e-mail address and password again on the Web service registration screen of the mobile application.
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5.3.1Viewing the Live Image (Cameras)
| When viewing video on a smartphone or tablet, we recommend using the i-PRO Mobile APP (mobile application).
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1. Visit the login site ( https://rms.i-pro.com) in your browser. The live image is displayed on the portal screen. |
Searches for the displayed cameras by camera name, and narrows down the display.
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The information is displayed according to the display status of the live image.
* "Displaying JPEG Images" is displayed.
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Up to 40 cameras can be displayed on the camera list screen. However, if there are 13 or more cameras or if you are using iPhone, iPad, Android, an JPEG is displayed. The image is updated every 30 seconds.
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* "Reduced frame mode" is displayed.
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When multiple screens are displayed, the resolution and frame rate of the displayed camera are automatically adjusted according to the number of cameras displayed. If you are viewing video from the same camera on another device or in another browser, the resolution and frame rate are not automatically adjusted. The displayed frame rate will then be 1fps.
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By moving the bar, you can change the size of the displayed image to small, medium, or large.
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You can view the screen in full screen.
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To exit full screen, click the [Exit full screen] button at the upper right of the screen or click the [Esc] button on the keyboard.
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(5)[Privacy guard switch button]
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You can switch the display of the camera with privacy guard ON and the camera with privacy guard OFF. Displayed when a camera with Privacy Guard is registered.
Also, for cameras with privacy guard enabled, the following icon is displayed at the beginning of the camera title.
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If there are unconfirmed messages that have been notified, the number of unread messages will be displayed. You can check the details of the message by clicking it.
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(7)[Alarm notification icon]
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If there are unacknowledged alarms that have been notified, the unread count is displayed. You can check the details of the alarm by clicking it.
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5.3.2Viewing the Live Image Screen (Favorites)
| When viewing video on a smartphone or tablet, we recommend using the i-PRO Mobile APP (mobile application).
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1. Visit the login site ( https://rms.i-pro.com) in your browser. The live image is displayed on the portal screen. |
(1)[Edit button]
Edit the favorite group. For details on how to edit favorite groups, refer to 5.5 Favorite settings
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The created favorite groups are displayed. When you select a favorite group, the selected group is displayed in the image display area.
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The information is displayed according to the display status of the live image.
・"Displaying JPEG Images" is displayed.
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Up to 40 cameras can be displayed on the camera list screen. However, if there are 13 or more cameras or if you are using iPhone, iPad, Android, an JPEG is displayed. The image is updated every 30 seconds.
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* "Reduced frame mode" is displayed.
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When multiple screens are displayed, the resolution and frame rate of the displayed camera are automatically adjusted according to the number of cameras displayed. If you are viewing video from the same camera on another device or in another browser, the resolution and frame rate are not automatically adjusted. The displayed frame rate will then be 1fps.
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You can view the screen in full screen.
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To exit full screen, click the [Exit full screen] button at the upper right of the screen or click the [Esc] button on the keyboard.
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5.3.3Viewing the Live Image Screen (Single Image)
| Available only for Windows and Android browsers.
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1. Visit the login site ( https://rms.i-pro.com) in your browser. The live image is displayed on the portal screen. |
2. Click the camera image.
The single image of the selected camera is displayed, and the live image is displayed.
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When the Favorites screen is displayed, clicking the image on the camera will switch to the single screen.
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(1)[Live video display/digital zoom]
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The live image of the selected camera is displayed.
You can also perform digital zoom by operating the wheel on the screen. After digital zooming, click centering is available.
Optical zooming is available for PTZ cameras. For details on operating the PTZ camera, refer to the next section, 5.3.4 Operate PTZ cameras
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You can change the volume of the camera microphone.
When you mouse over the volume button, the volume adjustment bar appears, allowing you to adjust the volume of the microphone.
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You can also turn mute on/off by clicking the icon.
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You can change the brightness of the camera image.
When the mouse is over the brightness button, the brightness adjustment button is displayed and the brightness of the camera image can be adjusted.
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The [+] and [-] buttons can be held down. In addition, by clicking the [Reset] button, you can immediately change the brightness of the standard set in the camera.
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Displayed on cameras that have AUX set as the terminal.
When you hover your mouse over the AUX button, the AUX OPEN/CLOSE switching button will be displayed, and you can switch the status by clicking the button (the button name will be displayed as the name set on the camera).
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You can view the screen in full screen.
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When displaying a full screen, the camera's playback control buttons and volume/brightness buttons are displayed only when hovering.
To exit full screen, click the [Exit full screen] button at the lower right of the screen or click the [Esc] button on the keyboard.
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The information is displayed according to the display status of the live image.
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* "Reduced frame mode" is displayed.
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For cameras with resolutions larger than Full HD, the resolution and frame rate are adjusted automatically.
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| * The camera operation buttons are displayed when the mouse is over at the bottom of the image.
* Brightness can be adjusted only while a live image is displayed.
* If you change the brightness of the camera, the brightness of the video to be recorded is also changed and displayed.
* Depending on the communication environment, time lag may occur when operating the camera.
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Selecting a camera, you can switch the camera displayed on a single screen.
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You can adjust the horizontal/vertical position (pan/tilt) and optical zooming of the PTZ camera. You can also change or register the preset position.
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| * The PTZ can be used only while a live image is displayed. You cannot operate during playback.
* When using 360-degree fish eye camera with Single or Quad PTZ, you can control Pan, Tilt, Zoom on each screen.
* When using a mobile device, you can only move presets and edit preset names (Pan, Tilt, Zoom and Preset cannot be registered).
* With some ONVIF cameras, you may not be able to operate PTZ depending on the model. At that time, digital zoom operation of live video cannot be performed.
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If your camera is capable of pan and tilt operations, an arrow icon pointing in a moveable direction will appear when hovering over the image. By holding down the left mouse button, you can pan and tilt in the direction of the arrow.
The illustration below shows an arrow icon when it can be moved diagonally to the lower left.
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If you can register or set a preset with your camera, the preset setting screen will appear as shown in the red frame below when hovering over the video.
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| For ONVIF cameras, the preset setting window is not displayed.
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PTZ cameras can be operated only in single-image mode.
To display a single image, follow the procedure below.
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1. Visit the login site ( https://rms.i-pro.com) in your browser. The live image is displayed on the portal screen. |
2. Select the PTZ images you want to operate.
The operation screen of the selected camera is displayed.
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5.3.5Adjusting the horizontal position and vertical position (Pan and Tilt)
Clicking the position you want to make the center of the angle of view moves the camera's orientation to the position where you clicked.
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You can also move the camera image gradually by pressing and holding on the screen.
Press and hold a point away from the center of the screen to move the camera quickly.
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| The black bars that are not on the image are excluded from click detection.
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5.3.6To adjust the zoom factor
You can adjust the zoom by using the wheel on the screen.
The upward-facing wheel zooms in to the telephoto and the downward-facing wheel zooms in to the wide-angle.
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You can also use drag and zoom on the screen.
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When you mouse over the focus button, the focus adjustment button is displayed.
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The [Far] and [Near] buttons can be pressed for a long time, and [Auto] can be adjusted automatically with a single click.
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5.3.8Move to the home position
By registering an angle of view (preset) as the home position to be checked carefully, you can move the camera in an instant.
The home position is the first preset in the list. To register a home position, follow the procedure in "Registering a Preset" below for the first preset in the list.
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1. Hover over the single-screen image area.
The preset setting screen is displayed.
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2. Click the [Home] button.
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The camera orientation moves to the angle of view registered as the home position.
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By registering a specific angle of view (preset) in advance, you can move the camera in an instant.
For details on registering a preset, refer to 5.3.10 Register a preset in the next section.
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1. Hover over the single-screen image area.
The preset setting screen is displayed.
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2. Click the part where the preset name is displayed, and select the preset you want to move from the list.
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The camera orientation moves to the angle of view of the selected preset.
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By registering a specific angle of view (preset) in advance, you can move the camera in an instant.
Up to 10 presets can be registered.
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1. Hover over the single-screen image area.
The preset setting screen is displayed.
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2. Click the part where the preset name is displayed, and select the preset for which you want to register the angle of view from the list.
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4. Click the [Register] icon on the preset setting screen.
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When a confirmation window appears, click [Yes] to register the preset.
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| The beginning of the preset list is registered as the home position.
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5.3.11Editing a preset's name
Any name can be registered or changed for the preset.
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1. Hover over the single-screen image area.
The preset setting screen is displayed.
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2. Click the part where the preset name is displayed, and select the preset whose name you want to register from the list.
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3. Click the [Edit preset name] button.
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The preset name editing screen appears.
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4. Enter the name of the preset you want to change, and click [Yes].
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This completes editing of the preset name.
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5.3.12Forced PTZ operation
If you are using an old PTZ camera and want to operate PTZ, please try this method.
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1. Click the [Forced PTZ operation] button.
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| * Operation is not guaranteed.
* It does not work for non-PTZ cameras.
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5.3.13Operating the dewarp function
| Available only in Windows browsers.
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Dewarp function applies 3D technique to correcting the fisheye image of omnidirectional cameras, and rotates the image or cuts out the image and displays it on the PTZ.
In the remote monitoring service, you can operate the dewarp function while viewing live and recorded images in the full-heading camera (imaging mode: fish eye) in a single screen.
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| * The dewarp function can be operated only in a single screen with a full-orientation camera (imaging mode: fish eye).
You can.
* The Dewarp function cannot be operated on the [Favorites] screen.
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If your camera is able to operate the dewarp function, the mouse icon changes to a grab icon when hovering over the video.
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Operation of the dewarp function can be performed only on a single screen.
To display a single image, follow the procedure below.
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1. Visit the login site ( https://rms.i-pro.com) in your browser. The live image is displayed on the portal screen. |
2. Click the image of the all-directional camera you want to operate.
The operation screen of the selected camera is displayed.
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5.3.14Rotate the fisheye image
You can rotate an image by dragging the mouse in the direction you want to rotate.
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5.3.15Switching to PTZ view
Double-click or wheel upward at the position where you want the center of the angle of view to appear in PTZ view, centered on the position of the mouse.
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5.3.16Return from the PTZ view to the fisheye view
Double-click or lower wheel on the picture to switch to fish-eye view.
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5.3.17Turn On/Off dewarp function
You can turn on or off the dewarp function.
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| For resolutions higher than 5M, video and audio delays may increase depending on the PC specs. In that case, turn off the dewarp and display the video.
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5.4Playback and download recorded images
5.4.1Playing recorded images (Single screen)
| * Available only for Windows and Android browsers.
* When viewing video on a smartphone or tablet, we recommend using the i-PRO Mobile APP (mobile application).
* In case of 360-degree camera (Imaging Mode: Fisheye), you can operate the dewarp function while playing back recorded images on a single screen. For details on operating the dewarp function, refer to 5.3.14 Rotate the fisheye image.
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You can playback recorded images from the recorder connected to the remote monitoring service.
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1. Visit the login site ( https://rms.i-pro.com) in your browser. The live image is displayed on the portal screen. |
2. Click the image of the camera you want to playback.
The operation screen of the selected camera is displayed.
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(1)[Date and time]
Displays the video date and time of the currently displayed image.
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(2)[Timeline]
You can check the recording period and event detection status.
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(3)[Calendar]
You can specify the date on which the timeline is displayed from the calendar.
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(4)[Scale change bar]
You can change the display scale of the timeline.
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(5)[Playback Control]
You can control playback, reverse playback, pause, high-speed playback, high-speed reverse playback, single-frame advance, and reverse frame advance.
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(6)[Audio control]
You can adjust the volume of the audio being played back.
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(7)[Maximize]
The screen can be maximized for display.
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| * Video and audio may be shifted by a few seconds depending on the communication conditions and PC loads.
* Up to four cameras can be played simultaneously for one recorder. You may not be able to start playback if it is being played on other devices or browsers.
* When the image format of camera is MJPEG, audio is not available when playing back.
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3. You can playback recorded images by dragging the timeline or clicking where you want to play it.
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When you finish dragging or click on the timeline, the recorded image starts playing from the position indicated by the middle video date and time line.
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5.4.2Download recorded images
| Available only in Windows browsers.
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1. Visit the login site ( https://rms.i-pro.com) in your browser. The live image is displayed on the portal screen. |
2. Click the image of the camera you want to playback, then click the [Download videos] button.
The download operation panel is displayed.
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(1)[Download videos]
You can show or hide the "Download operation panel".
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(2)[Download operation panel]
By specifying the [Start date & time] and the [End date & time] and clicking the [Save] button, you can download recorded images for the specified period.
* Up to 60 minutes can be specified for the download period.
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3. Specify the date and time you want to download, and click the [Save] button.
The download starts.
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| * You cannot navigate to other screens during downloading. To move to another screen, cancel the download.
* If the recording data is divided due to the change of daylight saving time, etc., it may not be possible to download all the video for the specified period.
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5.4.3Downloading recorded images or still images from a live image
1. Visit the login site ( https://rms.i-pro.com) in your browser. The live image is displayed on the portal screen. |
2. Click the camera image you want to playback and click [Take a snapshot image] button.
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The image displayed on the video panel is downloaded.
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| The download destination is the download folder set in your browser.
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5.5.1Creating favorite groups
| Available only in Windows browsers.
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When cameras are registered in the remote monitoring service, images can be displayed as favorite groups at the same time. You can create up to 50 favorite groups.
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| If the editable area cannot be allocated, the following message is displayed.
"Use a display with a resolution of 1024x768 or more. Otherwise, the editing area may not be secured when displaying the bookmark bar, etc. When this message does not disappear, close the bookmark bar. When a mobile device is used, create a group using a browser for PC. The editing area sometimes can be secured by increasing the magnification of the browser or reducing the size with the display settings of Windows."
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5.5.2Creating favorite groups for the first time
1. Select [Favorites] from the side menu, and click the [Create a group] button.
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2. Enter a title, select a layout, and click the [OK] button.
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3. The creation method varies depending on the selected layout type.
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When "4-split", "9-split", "12-split", "16-split" and "30-split" are selected
Click the camera you want to register from the left menu and it will be arranged in order in the right frame. To correct the camera, click the trash icon or uncheck the camera in the left menu and reselect the camera. When finished, click the [Confirm] button.
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| You can drag and drop aligned camera images to swap them.
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When "Custom" is selected
Click the camera you want to register from the left menu to place it in the canvas on the right. By dragging the mouse, you can move or resize it to any position. When you have finished arranging all the cameras you want to register, click the [Confirm] button.
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| You cannot register multiple identical cameras to the same favorite.
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4. Check the final layout and click the [Save] button if there is no problem. To change it, click the [Back] button. If you want to change the favorite title, you can edit it by clicking the title name.
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5.5.3To create an additional favorite
1. Select [Favorites] from the side menu, and click the [Edit] button (pen icon).
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2. Click the [Add] button. Following operations are the same as creating a favorite for the first time.
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5.5.4Switching favorite group to display
Select [Favorites] from the side menu, and select the favorite you want to view.
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If the number of created favorite groups is large, the [All favorites] button and the favorites at the top in the sequence are displayed.
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If the favorite button you want to switch to is not displayed, select the [All favorites] button and select a favorite from the favorites tree.
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5.5.5Adding cameras to favorite group
1. Select [Favorites] from the side menu, and click the pen icon.
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2. Select the name of the favorite to which you want to add a camera from the list of favorites under [Edit the favorites], and click the [Edit] button.
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3. From [Camera selection], click the [>] button.
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4. Depending on the selected layout type, the method of addition varies.
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When "4-split", "9-split", "12-split", "16-split" and "30-split" are selected
When you click the camera you want to register from the left menu, it will be arranged in the order of the empty frame on the right. When you finish, click the [Back] button.
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| You can't add more than the maximum number. For example, if you want to add a camera to a "4-split" layout, change the layout to "9-split", "Custom", etc.
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When "Custom" is selected
Click the camera you want to register from the left menu to place it in the canvas on the right. Adjust the layout by dragging the mouse and click the [Back] button.
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5. Click [Save] to confirm.
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5.5.6Removing cameras from favorite group
2. Click the trash icon in the upper left corner of the thumbnail image of the camera you want to delete.
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5.5.7Changing the favorite layout
2. From [Layout], click [>] button.
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3. Select the layout you want to change and click the [Back] button.
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5.5.8Changing favorite name
2. Change the [Favorite title] and confirm by clicking the [Save] button.
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5.5.9Changing the display order of favorite names
1. Select [Favorites] from the side menu, and click the pen icon.
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2. Click on [Sort and delete].
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3. Drag the drag icon to the left of the favorite name you want to sort, change it to the position you want to replace, and click the [Save] button.
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2. Move the cursor to the name of the favorite you want to delete, then click the trash icon. If there is no problem, click [Yes] to delete it.
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5.5.11Share your favorite cameras
| * Only subscribers can share favorite cameras.
* You cannot share individual cameras or unshare share settings from the Favorites screen.
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1. Select [Favorites] from the side menu, and click the [Share the favorite cameras] icon.
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2. Select the [Sharing] check box of the user who wants to share the camera included in the favorites, and click the "Share" button.
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3. The message "Camera sharing is complete" is displayed, and the settings are completed.
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5.5.12Change top screen to Favorites page
You can change the top screen after login to the favorite screen by clicking the button of [Set as top page]. You can clear it by clicking it again.
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| This setting is valid for each browser you use.
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5.6.1To display events from the side menu
2. Select [Event search] from the side menu.
The event list is displayed.
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(1)[Event image]
Clicking an image changes to a single screen and plays back the recorded video from the event occurrence time. For information on playing back recorded images, see 5.4.1 Playing recorded images (Single screen).
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(2)[Page transition]
When there are more than 100 event search results, you can change the page to check.
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(3)[Image size change bar]
Move the bar to change the size of the displayed image to small, medium, or large.
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5.6.2To display an event from the alarm notification icon
2. Click the [Alarm notifications] button on the upper right of the portal screen.
The last 10 events are displayed.
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(1)[Alarm notifications button]
The last 10 events are displayed.
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(2)[Event display]
The occurrence date and time of the generated event, thumbnail, and alarm type are displayed.
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(3)[View button]
Display the screen to play recorded video from the event occurrence time.
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(4)[To the full list button]
Displays the event search screen.
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The events that can be detected vary depending on the camera model or recorder.
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| When using ONVIF cameras, all events are classified as Camera Site Alarms.
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5.6.4Confirm the occurrence of an event
When an event occurs, a red frame appears around the image of the camera where the event occurred on the camera list screen or favorite screen. If the red frame does not need to be displayed, set to OFF by referring to 4.1.7 Changing event notification settings.
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| The red frame disappears after about one minute.
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In addition, when an event occurs, you can send an email or send an PUSH notification to the mobile app.
In the e-mail, the event type, the device where the event originated, and the date and time when the event occurred are notified.
Clicking the URL that says "To check the details, log in to the remote monitoring service from the URL below" specified in the received email will access the remote monitoring service login site.
To enable this function, click "Change" on the screen displayed by clicking the "Alarm notifications/Error detections" on the portal screen.
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The notification setting you want to enable can be set by turning "ON" and clicking "Change". If OFF, e-mail notification or PUSH notification to the mobile app will not be performed.
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You can also set the type of event to be notified and the notification time.
If you want to set the type of event to be notified, select the event you want to be notified of from [Events to notify] below.
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If you want to set the notification time, select [Schedule] below.
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1. Select [Setup] to display the schedule settings screen.
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2. Select the time by left-clicking the mouse at the start time and dragging it to the end time.
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3. Release the left mouse click at the end time and the [Notification setting] screen will be displayed. On this screen, set whether to send email notifications and push notifications at the specified time. You can also change the displayed start and end times. After changing, press the [Setup] button.
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4. Return to the [Notification settings] screen and press the [Change] button to complete the settings.
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2. Select [Event search] from the side menu. The event list is displayed.
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3. Click the [Conditions] button at the top of the screen.
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4. The search condition setting screen is displayed.
Enter your search criteria.
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Displays the name of the device registered in the remote monitoring service. If a Favorite is registered, you can also select it from the Favorites list.
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Select the target device to be searched for events. If you want to search only the recorder or camera, select the checkbox only for the target device. If you select the checkbox of the parent, you can select all devices at once.
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Select both recorder and camera |
Select the type of event to be searched.
For extended alarms, error detection, and other events, you can select all event types collectively by selecting the checkbox of the parent.
Click the [Select all] button to select all event types.
Click the [Unselect all] button to unselct all event types.
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3) Select a search period.
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You can select from "Unspecified", "Today", "Yesterday" or "Specified range". When "Specified range" is selected, specify the search start date & time and end date & time from the calendar.
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4) Click the Search button.
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The search begins.
* Click the [Reset] button if you want to restore the default input conditions.
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5. The search result is displayed.
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* Up to 100 search results are displayed on one screen. You can scroll to see the whole.
* If there are more than 100 search results, click the [Page Operations] button in the upper right corner to display the next search results.
* Up to 1000 search results (10 pages) are displayed.
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6. Display the recording and playback screen of the event occurrence time.
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| Available only for Windows and Android browsers.
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1) Click images for the event you want to view.
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2) Displays the video of the selected device when an event occurs.
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5.7.1Checking the Message
You can check the announcement from Remote Monitoring.
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2. Click the [Messages] button on the upper right of the portal screen.
The last 10 messages are displayed.
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(1)[Messages button]
The last 10 messages are displayed.
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(2)[To list button]
Displays the message history screen.
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(3)[View button]
Screen transition is performed according to the notification content.
When the firmware update is notified, the device management screen is displayed. For details on how to update the firmware on the device management screen, refer to 4.2.3 Reserve or change the reservation for the firmware update.
In the case of service maintenance notification, it is displayed with the corresponding notification contents opened on the maintenance history screen.
In the case of other notifications, the corresponding information is displayed in the message history window with the corresponding information open.
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5.8.1Check the version information
You can check the version of remote monitoring service.
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2. Select [Help] from the side menu.
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The Help screen is displayed. The remote monitoring service version-information is displayed at the top of the help-screen.
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(1)[Version information]
Displays the present version of the remote monitoring service.
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(2)[Link to version information]
The manuals that contain information for each version of the remote monitoring service are displayed on separate tabs. If you want to check now, please check "Service Notice".
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5.8.2Checking message history and maintenance history
You can check the announcement from the remote monitoring service operation.
The notification history displays the notification of the firmware disclosure and the notification from the service operation, and the maintenance history displays the service maintenance notification.
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2. Select [Help] from the side menu.
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3. Click the [Message history] or [Maintenance history] link.
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The notification or maintenance history that has been notified so far is displayed.
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(1)[Page transition]
When there are 10 or more notifications, you can change the page to check.
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(2)[Message history/Maintenance history]
The list of notifications that have been notified in the past is displayed.
You can check the information by clicking the notification you want to check.
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(3)[Return to help screen button]
You can return to the help top screen.
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