4.Setting
4.1Camera settings
4.1.1Set the name of the camera and recorder.
1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
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3. All devices registered to the service are displayed on the left side of the screen. |
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4. Change the text box of the device name to the camera or recorder name to be set, and click the [Apply] button to apply it. |
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4.1.2Set up shared users
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4.1.2.1To share a single camera
1. Click the [Settings] button in the browser. |
2. Select the camera you want to share from the device tree on the right, and click the [Sharing] button. |
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3. The Share Settings screen is displayed. |
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4. The message "Camera sharing is complete" is displayed, then the settings are completed. |
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4.1.2.2To share all cameras linked to a recorder
1. Click the [Settings] button in the browser. |
2. Select the recorder you want to share from the device tree on the right, and click the [Sharing] button (the list of share destinations is not displayed). |
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3. The Share Settings screen is displayed. |
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4. The message "Camera sharing is complete" is displayed, and the settings are completed. |
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4.1.2.3To create a shared user
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1. Click the [+ New shared user] button on the share setting screen. |
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2. Enter the name and e-mail address, set the device setting permission and AI privacy guard, and then click the [Register] button. |
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4.1.3Make changes to the camera's settings
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1. Click the [Settings] button in the browser. |
2. Click the [Adjust] button of the camera whose settings you want to change. |
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4.1.4Managing the extension software
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1. Click the [Settings] button in the browser. |
2. Click the [Setup] button of the camera whose settings you want to change. |
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1. Click "Application selection" and choose the extension software you want to install. |
2. Click the "Install" button. |
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4.1.5Changing camera stream settings
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1. Click the [Settings] button in the browser. |
2. Click the [Stream settings] tab. |
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3. Make various settings. |
4.1.6Automatic resolution adjustment during live display
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4.1.73D Dewarp setting
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4.1.8JPEG view setting
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4.1.9Change audio setting
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4.1.10Settings for camera direct connection
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4.1.11Recorder connected camera setting
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4.1.12Configure WebGPU
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4.1.13Changing event notification settings
1. Click the [Settings] button in the browser. |
2. Click the [Notification settins] tab. |
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3. If you turn ON "Show red rectangles for events", emphasis with red rectangle on the cameras list and the thumbnail of the favorites for a certain period of time at an event occurrence. When "Alarm sound at an event occurrence" is turned ON, an alarm tone sounds when an event occurs. |
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4.1.14Setup extended alarm (AI People detection)
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4.2Device management
4.2.1Checking device information
1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
3. Click the [Devices] button. |
4. Click the [Device information] tab. |
5. In the device tree on the left side of the screen, you can check the details by clicking on the name of the device you want to check. |
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4.2.2Execute restart instruction of the registered device.
1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Device Information] tab. |
・ For recorder, click the [Operations] button and select [Restart] from the menu. |
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・ For a camera via recorder, click the [Restart] button. |
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4. A confirmation screen is displayed. Click [Yes] to send the restart instruction. |
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5. The screen confirming that "A device restart command is sent" is displayed. |
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4.2.3Reserve or change the reservation for the firmware update
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1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Device information] tab, click the [Operations] button of the target device, and select [Update reservation] from the menu. |
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4. The Firmware update reservation screen is displayed. |
・ To reserve a firmware update or change the reserved date and time, enter the date and time, and then click the [Reservation] button. |
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・ To cancel the firmware update schedule, click the [Cancel reservation] button. |
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・ If you need to update the firmware of a camera connected to the recorder, please select "connected camera" from the "Recorder or connected camera" option. |
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5. A confirmation screen is displayed. Click [Yes] to schedule the firmware update. |
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4.2.4Reset recorder alarm and errors
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1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Device information] tab, click the [Operations] button of the target device, and select [Alarm reset] or [Error recovery] from the menu. Click the button of the target device. |
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4. Click [Yes] in the confirmation dialog box. |
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4.2.5Setting thumbnail cache
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1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Operations] button and select [Thumbnail cache setting] from the menu. |
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4. To send a thumbnail, select the sending interval, and then click [ON]. If you want to stop sending thumbnail, click [OFF]. |
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5. Click [OK] in the confirmation dialogs. |
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4.2.6Delete the device
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1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
・ For a recorder, click the [Operations] button and select [Remove] from the menu. |
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3. The device deletion screen is displayed, enter the password, and then click [Confirm]. |
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4. A confirmation screen is displayed. Click [Delete] to delete the device. |
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5. The Device deletion completed dialog is displayed. |
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6. Unregister the device from the Remote monitoring [Service status] tab of the recorder. |
Operation via recorder's main monitor  |
Operation via PC web browser  |
4.2.7Check the connection history
1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Connection history] tab. The connection history is displayed every 50 items on one page. |
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4.2.8Acquire the log of the registered device
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1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Log information] tab, select the device you want to check in the equipment tree on the left side of the screen, and select the type of log from the right side of the screen. |
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4. Click the [Log] button. |
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4.2.9Exporting device logs to CSV
1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Log information] tab, select the device you want to check in the device tree on the left side of the screen, select the log type from the right side of the screen, and then click the [Log] button to display the log. |
4. When the log is displayed, select [Export as CSV]. The displayed log is exported to CSV file. |
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4.2.10Reserving firmware updates for recorders in bulk
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1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Bulk Operation] tab, check the [Firmware update] tab for the device for which firmware update is to be performed, and click the [Setup] button. |
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4. The Firmware update reservation screen is displayed. |
・ To reserve a firmware update or change the reserved schedule, enter the date and time, and then click the [Reservation] button. If you already have a recorder or camera reserved, you cannot make a bulk reservation. Please cancel your existing reservation first, and then make a new reservation. |
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・ To cancel the firmware update schedule, click the [Cancel reservation] button. |
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・ If you need to update the firmware of a camera connected to the recorder, please select "Connected Camera" from the "Recorder" or "Connected Camera" option. |
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5. A confirmation screen is displayed. Click [Yes] to schedule the firmware update. |
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4.2.11Setting thumbnail cache in bulk
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1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Bulk operation] tab, check the device to send thumbnails from the [Thumbnail cache setting] tab, and then click the [Setup] button. |
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4. To send a thumbnail, select the sending interval, and then click [ON]. If you want to stop sending thumbnail, click [OFF]. |
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5. Click [OK] in the confirmation dialogs. |
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4.2.12Check recorder settings and log data
1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Device information] tab. |
4. For recorder, click the [Operations] button and select [Data acquisition] menu. |
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5. After confirming that the last update date in the center of the screen is correct, click the [Download] button. If the last update date and time displayed in the center is older, or if data acquisition fails, click the [Update] button to confirm that it is the latest update date and time. |
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6. A download completion dialog is displayed. By unzipping the downloaded zip file and double-clicking the bat file in the folder, you can combine multiple data into one file and check it. A bin file is generated for configuration data, and a tar file is generated for logs. |
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4.2.13Check log data for a camera via recorder
1. Click the [Settings] button in the browser. |
2. Click the [Devices] button. |
3. Click the [Device information] tab. |
4. For recorder, click the [camera operation] button and select [Data acquisition] menu. |
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5. After confirming that the last update date in the center of the screen is correct, click the [Download] button. If the last update date and time displayed in the center is older, or if data acquisition fails, click the [Update] button to confirm that it is the latest update date and time. |
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4.3User management
4.3.1Register a shared user
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1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
3. Click the [Users] button. |
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4. Click the [New shared user] button. |
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5. The New shared user screen is displayed. Enter the name and e-mail address of the shared user you want to add, and set the device setting permission. |
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6. After making the necessary settings, click the [Register] button. If you do not want to register a shared user, click the [Cancel] button. |
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4.3.2Delete a shared user
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1. Click the [Settings] button in the browser. |
2. Click the [Users] button. |
3. The User management screen is displayed. Click the [Delete] icon for the user you want to delete. |
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4. The message below is displayed. Confirm that the e-mail address is the one of the user to be deleted, enter the password of the customer, and click "Yes". If you do not want to delete the user, click the "No" button. |
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5. The user list screen appears. Make sure that the selected shared user is deleted from the user list. |
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4.3.3Configuring camera settings for shared users
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1. Click the [Settings] button in the browser. |
2. Click the [Users] button. |
3. The user management screen is displayed. Select the shared user for which the sharing settings are to be made, and click the [Sharing] tab. |
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4. After selecting a camera that can be used by the shared user, click the [Apply] button. If you do not want to configure camera settings, click the [Cancel] button. |
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4.3.4Set permissions
1. Click the [Settings] button in the browser. |
2. Click the [Permission Settings] tab. |
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3. Click the checkbox of the permission you want to change, and click the [Save] button. |
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4.4Folder settings
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4.4.1Add folder
1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
3. Click the [Create folder] button. |
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4. Click the [Add folder] button. |
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5. Enter the name of the folder and click the [Save] button. |
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4.4.2Link devices to folders
1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
3. Click the [Create folder] button. |
4. Click the folder icon of the folder to which you want to associate the device to select it. |
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5. Check the devices you want to associate with the folder from the device list. |
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6. Click the [Save] button. |
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4.4.3Delete a folder
1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
3. Click the [Create folder] button. |
4. Select the folder you want to delete and click the [Delete Folder] button. |
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5. Make sure that it is the name of the folder you want to delete, and click the [Yes] button. If you do not want to delete it, click the [No] button. |
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6. The folder is removed from the folder tree. To confirm deletion, click the [Save] button. |
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4.4.4Delete all folders
1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
3. Click the [Create folder] button. |
4. Make sure the account is selected and click the [Delete Folder] button. |
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5. If you want to delete all folders, click the [Yes] button. If you do not want to delete it, click the [No] button. |
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6. All folders will be deleted from the folder tree. To confirm deletion, click the [Save] button. |
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4.4.5Delete devices from a folder
1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
3. Click the [Create folder] button. |
4. There are two ways to delete devices from a folder: |
① Open the folder associated with the device you want to delete and click the trash can icon. |
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② Uncheck the device you want to delete from the device list. |
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5. To confirm deletion, click the [Save] button. |
4.4.6Sort folders
1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
3. Click the [Create folder] button. |
4. You can move the folder by dragging and dropping the folder icon of the folder you want to move. |
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5. To confirm the move, click the [Save] button. |
4.4.7Sort devices
1. Visit the login site (https://rms.i-pro.com) in your browser. |
2. After logging in, click the [Settings] button. |
3. Click the [Create folder] button. |
4. You can move the position of the device by dragging and dropping the device you want to move. |
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5. To confirm the move, click the [Save] button. |
4.5Network
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1 Visit the https://rms.i-pro.com/. |
2 After logging in, click the "Settings" button, and then click the "Network" button. The network test screen will be displayed on the portal screen, and the global IP address of the current environment will be displayed. |
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3 Click the [Test] button. The words "Obtaining" will be displayed, and after a while the results of the communication environment check will be displayed next to the [Test] button. |
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(1) The environment is suitable for use of the service. You can connect to devices using the current communication environment. |
(2) Unable to connect Unable to connect to the device with the current communication environment. If there is a possibility of a timeout when checking the connection, please set the connection check timeout time at the top of the screen to a longer value and check again. |
(3) The environment is not suitable for use of the service. Please run the following tool. Click here to download "checkNatTypeTool.zip" file. Download and save the above file and extract the file. When extracted, checkNatType.exe is created and run this exe file. This tool show the result of checking NAT type. a) If "Blocked": UDP communication is blocked. Open port numbers 1–65535 and run the tool again to verify. Additionally, provide documentation specifying the required port numbers to be opened. b)If "Symmetric NAT": Consult the router administrator and, if possible, modify the router settings to a NAT type with fewer port restrictions (Full Cone NAT). Enable the router’s UPnP function (this allows port opening). Perform port mapping if the NAT type cannot be changed: Protocol: UDP Internal IP: The IP address of the device running the Remo. browser, camera, or recorder Port Range: 1–65535 c) If the above solutions do not work or settings cannot be changed: Use a portable Wi-Fi device that supports P2P communication, utilize a VPN to operate in an environment with fewer NAT restrictions, or consult the ISP. Supplementary Information A) - General Relationship Between WebRTC and UPnP In WebRTC P2P communication, NAT traversal is performed through the following process: The ICE (Interactive Connectivity Establishment) process begins. The STUN server is used to obtain the device’s global IP address and port. The NAT type is determined, and it is assessed whether P2P communication is possible. If port restrictions exist, NAT traversal (hole punching) is attempted. If UPnP is enabled, the router automatically configures the necessary external ports. WebRTC clients establish direct P2P communication. When UPnP is enabled, during the WebRTC ICE process, the router receives the WebRTC client’s request and automatically opens the required ports. This increases the likelihood of successfully establishing P2P connections. Supplementary Information B) Types of NAT - Full Cone NAT Allows receiving data from any address, even if it has not been previously sent to. UPnP-based port mapping generally falls into this category. - Address-Restricted Cone NAT Allows receiving data only from addresses to which it has previously sent data (i.e., the destination address exists in the NAT device’s WAN-side entry). - Port-Restricted Cone NAT Similar to Address-Restricted Cone NAT but also requires that the sender's port matches the previous outbound request. - Symmetric NAT The most restrictive NAT type, distinguishing connections by destination address and port. Each connection uses a unique address translation. - How Symmetric NAT Works When an internal device A (192.168.1.2:50000) sends a UDP packet to a STUN server (stun1.example.com:19302), the router assigns a new external port. Example: 192.168.1.2:50000 → 203.0.113.5:62000 (Router) → STUN Server The STUN server responds, "Your external address is 203.0.113.5:62000." However, when attempting to communicate with another peer (Peer B), the router assigns a different external port. Example: 192.168.1.2:50000 → 203.0.113.5:63000 (Router) → Peer B If Peer B sends a message to 203.0.113.5:62000, the NAT does not forward the packet to internal device A because the port was allocated exclusively for the STUN server. As a result, P2P communication fails. |