•The camera may have been disconnected from the network. Connect the camera to the network. • The power of the camera may have been shut down. Supply the power to the camera.

• "Camera Directly" has been selected for "Camera Live Setting" on the application. Select "Through Recorder" for "Camera Live Setting" or configure the settings to use "Camera Directly".

• If you set to "via recorder" in Connection Setting of Device setting, the resolution is limited. Please set the Full HD (1920x1080) equivalent size or less to the JPEG (1) resolution of the camera live setting. If you use 360-degree camera, this application can display up to 1280x1280.

•If you set to "Direct Camera Access" in Connection Setting of Device setting, Please set "ON" to the following setting. ( Settings -> Advanced Setting -> Change camera settings(Internet mode) )

• Check the following i-PRO recorder firmware version.
- WJ-NU101(Version 1.00 or later)
- WJ-NU201(Version 1.00 or later)
- WJ-NU300(Version 1.00 or later)
- WJ-NU301(Version 1.00 or later)
- WJ-NX200 (Version 1.02 or later)
- WJ-NX300 (Version 1.00 or later)
- WJ-NX310 (Version 1.00 or later)
- WJ-NX400 (Version 1.02 or later)
- WJ-NX410 (Version 1.00 or later)
- WJ-NX510 (Version 1.00 or later)
- WJ-NV200 (Version 1.50 or later)
- WJ-NV300 (Version 1.03 or later)
- WJ-ND400 (Version 3.40 or later)
- WJ-HD616K/HD716K (Version 2.6 or later)

• Configure less than Full HD (1920 x1080 ) to JPEG image capture size of “Camera Live Setting”