Others

** indicates the percentage of remaining capacity

* For WV-SUD638 camera only

● Is "On" is selected for "Recording mode"?
Check whether the settings are appropriate.

● Are the settings of the schedules appropriate?
Check whether the settings are appropriate.

● Are there any recorded images on the hard disk drives?
Check if there are recorded images.

● Users who have logged into the system may not be authorized to playback images recorded on the hard disk drives.
Check the user level settings of these users.

● Users who have logged into the system may not be authorized to display the images from cameras.
Check the user level settings of these users.

● Is the audio compression method of the camera compatible with this product?
This product supports only "AAC-LC (64 kbps)" and "G.711 (32 kbps, when using ONVIF camera of other companies)".
Check the setting of the connected camera.

● Is other than "Selected camera" selected for "Audio output camera" in the "Monitor" - "Advanced setup" tab?
Check whether the setting is appropriate.

● Check whether the camera numbers and IP addresses that are displayed on the setup menu - the "Advanced setup" menu - the [Camera] page - [Camera registration] tab.

● Check if the user name and password has correctly been entered on the setup menu - the "Advanced setup" menu - the [Camera] page - [Camera registration] tab.

● After the external storage device is inserted, it may take time to recognize the medium. Close the message window and wait for a while before retry.

● Is the Ethernet cable firmly connected to the 10BASE-T, 100BASE-TX, or 1000BASE-T port on the rear side?
Confirm the cable is firmly connected.

● Is the connection indicator of the network port lit on the rear side?
When it is not lit, connection to a LAN is not established or a network is not working correctly.
Confirm that the connection indicator of the network port is lit. Refer to the system administrator if it is not lit.

● Is the valid IP address set?
Refer to a system administrator for further information about the settings.

● Is the DHCP server connected to the network environment?
The default setting for the connection mode of the product is "Fixed IP". If the setting is changed to "Auto (DHCP)", access the device using the IP address obtained from the DHCP server. The acquired IP address can be found in the [Maintenance] - [System information] tab.

● Are you accessing the wrong IP address?
Check the connection by using a ping command from the PC command prompt as follows.
>ping "IP address of this unit" If there is reply from this unit, the connection is normal. If not, check the settings of the IP address and the subnet mask.

● Is the same IP address provided to other devices?
Refer to a system administrator for further information about the settings.

● Are there contradictions between the address and the network subnet to be accessed?
When the recorder and the client (PC) are on the same subnet, is the same subnet set for the IP addresses of the recorder and the PC? Or is "Use Proxy Server" for the settings of the browser checked? When accessing the recorder in the same subnet, entering the address of the recorder in the "Don’t Use Proxy For These Addresses" box is recommended.

● Depending on the traffic of the network, there might be difficulties in displaying images. Press the [F5] button on the keyboard to request images.

● Isn't the network traffic heavy?
These symptoms may occur when the network traffic is heavy.

● Are the correct user name and password entered?
Confirm the correct user name and password.

● When playing images recorded at a higher frame rate, audio may sometimes be played interrupted.

● When any setting of the setup menu has been changed during the download, the download will be canceled automatically. In this case, the downloaded file is not a complete file and it is impossible to play it.

● Decrease the number of the selected files or select files after launching the viewer software.

● Is the connected external hard disk drive or USB memory compatible with USB 3.0 or 2.0?

● Is the external storage device formatted in exFAT, FAT (FAT16) or FAT32?
If the capacity of the external storage device is 32 GB or less, the device must be formatted in FAT32. If it is 64 GB or more, the device must be formatted in exFAT.

● Is the external storage device equipped with the password authentication function?

● Is the connected hard disk drive run by USB bus power? The protection circuit function activates and the power supply will be stopped. Make sure to use the hard disk drive that runs using external power source.

● If the recorder is started up with a USB cable connected, in rare cases, the external storage device may not be recognized. Connect the cable after starting up the recorder.

● The port forwarding function of this recorder is available only in HTTP traffic and therefore, images are not displayed. To display images, access the address of the camera directly in the web browser.

● The PC memory may be insufficient. End the web browser and unnecessary software, launch the web browser again and then connect to the recorder.

● Follow the procedures below.

　 ・ Click [Setup >] button of [Security between this product and camera] – [Connection] item on [Security] – [Communication] setting screen.

　 ・ Confirm that the connection of the camera is set to HTTPS and the port number to 00443. If the port number is wrong, set it to 00443.

　 ・ End the setting.

● If the problem is not solved, further perform the following procedures.

　 ・ Click [Security between recorder and camera] – [Connection] item button on [Security] – [Communication] setting screen and set the connection of the camera to HTTP.

　 ・ Click [Setup >] of [Registered information] on [Camera] – [Camera registration] setting screen.

　 ・ Confirm that the camera port number is set to 00080. If the port number is wrong, set it to 00080.

　 ・ End the setting and open the setting screen again.

　 ・ Click [Setup >] button of [Security between this product and camera] – [Connection] item on [Security] – [Communication] setting screen and reset the connection of the camera to HTTPS.

● The data size displayed in the copy panel is approximate. Errors will increase if audio data is recorded. Our network microphones in particular produce a large amount of data, so more errors tends to occur. Make sure to copy data to media with enough storage capacity.

● If the data of our network microphone is copied in original format, copying will continue even though progress remains at 99.9 %, as the calculation error of the audio data is large. Make sure to copy data to media with enough storage capacity. Meanwhile, the data are copied in MP4 format, the progress may suddenly change to 100 % and the copy may be complete as the audio data is not copied if not recorded in AAC-LC.

● The general viewer may not support codec. In this case, use the viewer software of the recorder.

● The ambient operating temperature is 0 °C to +45 °C. The "Thermal error" is displayed based on the internal thermal information of the HDD. If the "Thermal error" indication is displayed, it is recommended to change the installation environment so that the ambient temperature is maintained at approx. +25 °C. When the "Thermal error" indication is displayed frequently, contact your dealer.

● Check if the fan is malfunctioning.

● Check if the recorder ventilation holes or cooling fan are blocked, and also check for dust collected around the ventilation holes.

● Is the cable properly connected? Some mice may not be recognized. Please use the mouse included with the product.

● The camera's audio transmission mode may not be set correctly. Please confirm if the audio transmission mode setting is listening or bidirectional setting. In the status where the camera is connected, first switch the recording setting of this recorder to off, and return to (AAC-LC) On again to set it correctly.

● If "Target stream" is set to "Stream (2) & Stream (4)" for the target cameras in AI privacy guard settings, the H.264 (2) and H.265 camera resolutions become the same as those of H.264 (1) and H.265 (1). Accordingly, depending on the number of split screens, live images may not be displayed or playback may not be available. If you are not using AI privacy guard recording with this product, set "Target stream" in the AI privacy guard settings for the target cameras to something other than "Stream (2) & Stream (4)".

● Does the HDMI output signal format match the specifications of your monitor?
To fix the HDMI output signal format, set the signal format supported by the monitor.

● Is an HDMI switcher used between this product and the monitor? It may not work properly depending on the specifications of the HDMI switcher. In addition, please use an HDMI switcher that supports buspowered drive in a state where it operates with an external power supply for stable operation.

● Is the cable in use compliant with the HDMI specifications? It may not work with a cable not compliant with the HDMI specifications. In addition, please use an HDMI cable of 5m or less in length to prevent deterioration of image quality and for stable operation.

● Check that the JPEG data encryption is not set to "On" in the camera setup menu.

● [Camera] - [The functions of this product will not change the camera settings automatically] in [Advanced setup] is not checked. When this setting is checked, no camera settings are made. This may cause each function of the monitoring system to fail to operate properly.

● If the PoE power supply to the camera exceeds the power supply capacity of the IF1-WF01, the IF1-WF01 will stop PoE power supply. Reduce the number of cameras connected to the PoE power supply, and then click on the Error Resume button.
Note that the PoE total power supply warning occurs when 80% of the power supply capacity is exceeded.

● When the load on this product exceeds the allowable capacity, to continue the recording operation of this product, the monitor display function is reset. At this time, it can not be operated temporarily and will return to the start monitor display in about 2 minutes.

● Due to the process of refreshing the LCD display, the characters on the LCD may disappear for a few seconds once a day.