Error code 11 occurs while installing Active Guard Server.
- Analytics
- Troubleshooting
Problem Description
Check File Path of “MultiAIStartup.exe”. File path length must be under 120.”
This error does not necessarily mean that the file path is longer than 120 characters. Its mostly because of incorrect form of password created for admin and plugin user accounts during installation.
This usually happens when the password’s characters have special characters that the Active Guard setup does not like.
Character “^” is one of the new discovered characters that is illegal and cannot be used. Dev reported that they will add that information sometime on next patches.
Best practice
・Run the Active Guard setup from the Downloads folder after extracting the setup file from the ZIP.
・Use default V4in$ight123 for initial setup (Added 123 at the end for increasing password length). Passwords can be
changed later for administrative and normal plugin account credentials.
Article number：apac-en124756
Last updated：June 19, 2025
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