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  4. The i-PRO Mobile App shows the message "Cannot connect. Please check the connection type." What should I do?

The i-PRO Mobile App shows the message "Cannot connect. Please check the connection type." What should I do?

  • Network Recorders
  • Troubleshooting

Check the device type (Recorder/ Camera/ Camera(Multi-directional)/ Encoder/ Camera(ONVIF)) that you want to connect to on the "Device Registration" page.

Article number:apac-en123951

Last updated:June 16, 2025

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