Our Policies

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i-PRO Code of Conduct
i-PRO Sustainability Basic Policy
i-PRO Global Human Rights Policy
i-PRO Global Environmental Policy
Diversity & Inclusion Policy
Basic Information Security Policy
Principles on Dealing with Quality
i-PRO Ethical Principles for AI

i-PRO Code of Conduct

i-PRO Group aims to continue creating new value for today’s society in pursuit of our stated purpose and vision. We have therefore established a Code of Conduct for our business activities, and we pledge to all our stakeholders around the world to act in compliance with laws and ordinances with a strong sense of ethics as a responsible member of society.

Preface

i-PRO contributes to the security and safety of society.
We aim to earn the trust of all our stakeholders through fair and impartial compliance with society’s rules and integrity in dealings with all people involved with the business.

i-PRO respects human rights.
We deeply recognize that advanced technology has merits and demerits, and take the utmost care to ensure that human rights are not violated.

i-PRO’s business extends globally.
We show respect for the cultures, religious beliefs and values in each country and region of the world, mutually recognizing diversity, and delivering new value to people around the world.

i-PRO provides employees with opportunities for growth.
We respect the challenges undertaken by individuals, and remunerate appropriately for the results they achieve through their efforts.

i-PRO strives for technological innovation, to capture moments of truth.
We continue to improve our development and manufacturing technologies, gathering a wide range of partners with the same intentions, persisting to create new value without being bound by existing thinking.

i-PRO Code of Conduct General Rules

i-PRO Code of Conduct

i-PRO Sustainability Basic Policy

i-PRO Group^*1 (hereinafter, “i-PRO”) commits to being a global company that contributes to the security and safety of society. i-PRO advances sustainability initiatives of the industry with our advanced edge AI technologies.

The i-PRO Sustainability Basic Policy (hereinafter, “this Policy”) expresses i-PRO's intention to realize a sustainable society together with our stakeholders worldwide. Through our business activities, we contribute to addressing social and environmental challenges while ensuring our own long-term stable growth.

This Policy has been established in accordance with the Ten Principles of the United Nations Global Compact, which i-PRO supports, and our corporate Code of Conduct, which is founded on our Purpose and Vision. Additionally, this Policy aligns with internationally recognized sustainability frameworks.

i-PRO adheres to the following three core values to contribute to a sustainable society through our business activities across our value chain:

1. Human Rights: i-PRO respects the human rights of all individuals, ensuring compliance with international human rights frameworks, such as the UN Guiding Principles on Business and Human Rights, as well as the human rights legislation of the jurisdictions in which we operate. We uphold fair labor practices and work to prevent human rights violations.
2. Environment: i-PRO contributes to the protection of the global environment and enhances our corporate value through advanced technologies, while complying with environmental laws and regulations in all regions of operation.
3. Corporate Governance: i-PRO commits to highly transparent corporate governance across all regions in which we operate. We ensure adherence to internationally recognized compliance, anti-corruption, and risk management frameworks. Through robust corporate governance, we foster accountability, ethical decision-making, and long-term business sustainability.

i-PRO identifies and periodically reviews its “Materialities” with the above three core values. We emphasize building strong relationships and trust with our stakeholders and disclosing our sustainability progress in a timely and appropriate manner.

i-PRO is a responsible member of the international community and is committed to the realization of a sustainable society.

This Policy has been approved by the Board of Directors on March 27, 2025.

April 1, 2025

Masato NakaoRepresentative Director, President, i-PRO Co., Ltd. & Chief Executive Officer
i-PRO Co., Ltd,

i-PRO Group refers to i-PRO Co., Ltd., and our affiliated subsidiaries.

i-PRO Global Human Rights Policy

i-PRO Group^*1 (hereinafter, i-PRO) contributes to the security and safety of society, aims to be a company that continues to create new value, and respects the human rights of each individual as the foundation of its business activities.

The i-PRO Global Human Rights Policy (hereinafter, this Policy) expresses i-PRO’s attitude towards initiatives for the respect of human rights in accordance with its corporate Code of Conduct, which was established based on the purpose and vision that we pursue.

1. Fundamental Approach

i-PRO respects the human rights of each individual based on international human rights standards including the International Bill of Human Rights, the Declaration on Fundamental Principles and Rights at Work of the International Labour Organization (ILO), the Guiding Principles on Business and Human Rights of the United Nations, and the OECD Guidelines for Multinational Enterprises, while respecting the human rights legislation in the jurisdictions in which i-PRO operates.

i-PRO also supports the Ten Principles of the UN Global Compact (UNGC) as a corporate signatory to the UNGC.

i-PRO strives earnestly to understand each individual’s culture, religious background and values, etc. and interact with them with respect.

i-PRO pays attention to unconscious bias and unmindful discrimination hidden in existing practices and acts in a way so as to actively realize higher-order concepts of human rights.

i-PRO will seek ways to respect the international human rights code and principles in the unlikely event that there is a disparity or inconsistency between the laws in a country or region and international standards or principles.

2. Scope of Application

i-PRO applies this Policy to all of its officers^*2 and employees^*3 and requires them to comply with this Policy. i-PRO also encourages to ensure the understanding and support for this Policy and respect for human rights, from all of its customers, business partners, and suppliers worldwide, as well as all stakeholders directly related to i-PRO’s business, products, and services.

3. Human Rights Due Diligence and Remedy

i-PRO will establish and implement due diligence system for human rights, identify our negative impacts on human rights in society, and endeavor to prevent or mitigate them.

i-PRO establishes its i-PRO Global whistleblowing system to appropriately handle human rights-related issues. Such consultations and reports are taken seriously, while guaranteeing the confidentiality regarding the fact and details of consultations/complaints, and we do not allow unfair treatment of, or reprisals against, the person who initiated the consultation/complaint, nor people who cooperate in investigations.

i-PRO will work hard on the remedy and correction through appropriate procedures in the unlikely event that we are being found to have caused or to have been involved in causing, negative impact on human rights.

4. Dialog and Discussion

i-PRO engages in dialog and discussion with all related stakeholders regarding the handling of potential or actual impacts on human rights. i-PRO takes the opinions and wishes obtained through dialog with stakeholders seriously, strives to understand their true nature, and to respond promptly and in good faith.

5. Respect for Human Rights regarding Products and Services

i-PRO, as a company that continues to strive for technological innovation, deeply recognizes that advanced technology has merits and demerits and takes the utmost care to ensure that human rights are not violated.

i-PRO continues to assess the impact on our customers’ lifestyle, society and the environment based on the laws, social standards as well as corporate regulations and reflects the results of such assessments to our products and services, in regard to the risks related to human rights which could potentially emerge from information security, privacy protection and ethics of Artificial Intelligence (AI) and others.

6. Education and Training

i-PRO will reflect this Policy in the necessary procedures and provide appropriate education and training to all officers and employees in an effort to ensure that it becomes established throughout our business activities.

7. Officer in Charge

i-PRO clarifies the Chief Executive Officer (CEO) is the ultimate person responsible over initiatives for human rights, and its Chief Human Resources Officer (CHRO) is the person responsible for the execution of these initiatives. i-PRO’s Board of Directors are responsible for supervision of the direction on dealing with respect for human rights, human rights issues and its initiatives, and the status of the compliance.

8. Disclosure

i-PRO will disclose the status of the initiatives on respect for human rights on its website.

This Policy has been approved by the Board of Directors on March 29, 2024.

April 1, 2024

Masato NakaoRepresentative Director, Chairperson of the Board & Chief Executive Officer,
i-PRO Co., Ltd

i-PRO Group refers to i-PRO Co., Ltd., and its affiliated subsidiaries.
Officers refers to directors, auditors, and persons equivalent.
Employees refers to persons engaged in the work of the company, including full-time, temporary, contract, agency dispatch, part-time and casual employees.

i-PRO Global Environmental Policy

i-PRO Group^*1 (hereinafter, i-PRO) contributes to the security and safety of society, aims to be a company that continues to create new value, and strives to conserve the global environment through its business activities.

The i-PRO Global Environmental Policy (hereinafter, this Policy) expresses i-PRO’s attitude towards initiatives for environmental protection, in accordance with its corporate Code of Conduct, which was established based on the purpose and vision that we pursue.

1. Fundamental Approach

i-PRO strives to continuously improve its environmental management systems with the aim to realize a sustainable society through its business activities, in order to fulfill its social responsibility as a company.
i-PRO complies with laws, regulations, ordinances, and agreements related to the environment, strives to protect the environment as well as prevent environmental pollution by establishing environmental targets, and will work to contribute to the local community.
i-PRO also supports the Ten Principles of the UN Global Compact (UNGC) as a corporate signatory to the UNGC.

2. Scope of Application

i-PRO applies this Policy to all of its officers^*2 and employees^*3 and requires them to comply with this Policy. i-PRO also encourages to ensure the understanding and support for this Policy from all of its customers, business partners, and suppliers worldwide, as well as all stakeholders directly related to i-PRO’s business, products, and services.

3. Initiatives

i-PRO engages in the following initiatives.
i-PRO will work hard on correction through appropriate procedures in the unlikely event that we are being found to have caused or to have been involved in causing, negative impact on these initiatives.

(1) CO₂ Emissions: i-PRO endeavors to reduce carbon emissions by creating and providing environmentally friendly products and services, lowering power consumption of our products, and energy saving efforts at offices and factories during operating hours, in order to realize a low-carbon society.
(2) Resources: i-PRO strives to effectively use resources utilized in business activities and to control waste disposal, towards a recycling-oriented society.
(3) Harmful Substances: i-PRO strives to appropriately manage chemical substances contained in products and used in manufacturing activities in order to protect the environment and to prevent environmental pollution.

4. Dialog and Discussion

i-PRO engages in dialog and discussion with all related stakeholders regarding the handling of potential or actual impacts on the environment. i-PRO takes the opinions and wishes obtained through dialog with stakeholders seriously, strives to understand their true nature, and to respond promptly and in good faith.
i-PRO establishes its i-PRO Global whistleblowing system. Such consultations and reports are taken seriously, while guaranteeing the confidentiality regarding the fact and details of consultations/complaints, and we do not allow unfair treatment of, or reprisals against, the person who initiated the consultation/complaint, nor people who cooperate in investigations.

5. Education and Training

i-PRO will reflect this Policy in the necessary procedures and provide appropriate education and training to all officers and employees in an effort to ensure that it becomes established throughout our business activities.

6. Officer in Charge

i-PRO clarifies the Chief Executive Officer (CEO) is the ultimate person responsible over initiatives for environmental protection, and the Head of Environment is the person responsible for the execution of these initiatives.
i-PRO’s Board of Directors are responsible for supervision of the direction on dealing with environmental issues and its initiatives as well as the status of the compliance.

7. Disclosure

i-PRO discloses this Policy on its website.

This Policy has been established on April 1st, 2024, and revised on March 27th, 2025 with the approval of the Board of Directors.

April 1, 2025

Masato NakaoRepresentative Director, President, i-PRO Co., Ltd. & Chief Executive Officer
i-PRO Co., Ltd,

i-PRO Group refers to i-PRO Co., Ltd., and its affiliated subsidiaries.
Officers refers to directors, auditors, and persons equivalent.
Employees refers to persons engaged in the work of the company, including full-time, temporary, contract, agency dispatch, part-time, and casual employees.

Diversity & Inclusion Policy

i-PRO believes that the diversity each and every employee has is the source of fundamental value creation.

Our management team aims to create a mature organization in which each of our diverse employees act independently while working towards the same goal and direction.

We believe that an organization in which everyone’s diversity is fully utilized maximizes the organization's potential for innovation and also enables more reliable decision-making with fewer blind spots.

i-PRO openly collaborates with various players and vendors around the world to deliver products and services to markets worldwide. For us, fostering an organizational culture that understands, embraces, and leverages geographic cultural diversity is a management priority.

i-PRO has also been successful in accelerating organizational transformation by increasing the percentage of women in management since its spin-off from Panasonic. However, due to the nature of the industry, we recognize that there is still room for improvement in company-wide gender diversity.

Taking these into consideration, i-PRO has positioned “geographic diversity" and "gender diversity" as the focus areas of our D&I, and has set goals at the corporate level to plan and implement measures. In addition, a D&I Leadership Team will be formed in each legal entity to set and follow up on D&I goals that meet the needs of each entity on an ongoing basis.

Basic Information Security Policy

i-PRO Co., Ltd. ("we") is committed to information security based on the following policy to protect personal information, information entrusted by others, and information held by the company (hereinafter referred to as "information assets") from threats such as accidents, disasters, and crimes, and to live up to the trust of customers and society.

1. Information Security System: We will establish a system of responsibility for information security in each organization, formulate and implement the necessary rules and regulations, and make efforts to appropriately manage Information Assets.
2. Management of Information Assets: In order to ensure the security of Information Assets, we will clarify how Information Assets are to be handled in accordance with their importance and the risks pertaining to them, and will appropriately manage Information Assets.
3. Education and Training: We will continue to provide education and training on information security to all officers and employees, and strive to raise their awareness of information security and to ensure that all relevant rules and regulations are implemented. We will take strict measures, including disciplinary action, against those who violate these rules and regulations.
4. Provision of Reliable Products and Services: We will give special consideration to the security of the information of customers who use our products and services, and strive to provide products and services that customers can feel are reliable to use.
5. Compliance with Laws and Regulations, and Continuous Improvement: We will comply with laws and regulations related to information security, and strive to continuously improve and enhance our efforts to ensure information security.
6. Establishment of a System to deal with Incident and Response in the case of Incident: We will establish a reporting and response system in order to minimize the impact caused in the event of any unauthorized access, and/or the loss, destruction, falsification, and leakage, related to the handling of Information Assets (collectively “Incident”). In the event of any Incident, we will investigate the cause and take measures to prevent a recurrence.

Principles on Dealing with Quality

Quality drives everything we do. Under this principle we have been continually raising the reliability of our products through our own quality management standard based on the know-how we have accumulated over the last 60 years . We are extremely proud that customers worldwide recognize that product quality today.

When i-PRO became an independent entity, we changed the corporate direction to be a focused manufacturer. As a result, the number of new products launched in a year is seven times more than when we were affiliated with Panasonic. Also, to support the different requirements of our customers, we collaborate with a range of business partners with a focus on companies that specialize in AI, rather than developing all components of a solution in-house.

Our products and business continue to evolve and advance as we undertake this journey. The speed of AI’s evolution, rapid changes including heightened product security requirements, changing mindset on privacy, and varying regulation changes make predicting requirements more challenging.

The foundation of the quality control we have been building for decades will not change. However, we must take a new approach to quality to anticipate and respond to the rapid changes. This means thinking of how the products installed in our customers’ environments can address evolving requirements and meet their specific needs while at the same time ensuring the highest level of quality. Our focus must address quality not only before shipping our products, but also after delivering them to our customers. We will continue to raise our quality control capability while continuing to innovate and increase the quality of our products to meet customers’ needs in a changing world.

i-PRO Ethical Principles for AI

Scope of Application: These Principles establish guidelines for all i-PRO employees when engaged in the use, research and development of AI. Use of AI by i-PRO refers to the provision of products and services that use AI or the use of AI in operations such as research and development, manufacturing, and providing services. i-PRO has established the following Principles to balance the advancement of AI technology with social responsibility and to uphold ethical and social considerations.
1. Realizing a better life and society that are safer and more secure: Our vision is to become a company that continues to create new value contributing to the safety and security of society through AI research and development, and by providing products and services. Even after delivery, we continue to evaluate their impact on lifestyles, society, and the environment, and to reflect the results of these evaluations in our products and services.
2. Human dignity: When using AI, i-PRO places the greatest importance on respecting fundamental, inalienable human rights. AI is based on the premise that people are central, and that AI should be used, developed, and deployed to expand human capabilities and to promote the pursuit of happiness. i-PRO aims to use AI to protect human dignity under any circumstance, to retain the trust of our customers, and to realize a safe and secure society.
3. Respecting transparency and fairness: i-PRO respects the diversity of people when providing AI products and services and strives to eliminate discrimination and unfair influences. We treat the attributes and backgrounds of individuals, such as gender, race, and religion, with equality. When using AI, we consider social justice issues seriously, maintaining transparency regarding AI operations, and provide appropriate information to our customers.
4. Protection of privacy: i-PRO respects the privacy of our customers and appropriately manages personal information according to the law and company regulations. This also applies when using AI to strengthen security measures to protect privacy and gain the trust of our customers.
5. Correct understanding of AI and training human resources: As a provider of AI products and services, i-PRO focuses on training that includes ethical considerations in AI. It also seeks to cultivate a proper understanding of AI within society, and to develop an appropriate relationship between AI and society. We consider the impacts of advances in AI technology on society from the perspectives of the provider, operator, and customer, and strive to train human resources to realize a safe and secure society and to build a brighter future.
6. Cooperation with stakeholders: i-PRO seeks to realize a safe and secure society, and to advance the use of AI. We strive to generate future value and resolve social issues by collaborating with our stakeholders, including our customers and partners. In addition, we focus on solving problems arising from the use of AI, collaborating with various stakeholders, and establishing systems whereby opinions can be shared between members through dialog, and apply the results in research and development.
7. Provision of safe products and services: i-PRO prioritizes the safety of AI products and services, uses human resources with expertise in AI, establishes systems to continuously verify, monitor, and evaluate safety, reliability, and security, and implements risk analysis.

These Ethical Principles for AI shall be revised according to developments in AI technology and social changes.