Product Tips
This page provides the product tips to help you with effectively using i-PRO products.
Overview
- Common
- Browser/OS Support
- Network Camera / Encoder
- Network Recorder
- ASM Client Software
- Intelligent Analytics
- SD Memory Card
- Coaxial LAN Converter
1. Common
| Title | Description |
|---|---|
| Warranty and Support Policy | This article provides the support policy after discontinuation of products, and end of support schedule of discontinued products. |
| Communication error due to digital certificate change - August 2023 | How to resolve the communication error on a recorder, WV-ASM300, i-PRO Configuration Tool (iCT) and i-PRO Mobile App. |
| Countermeasure for Lightning Surge | This document provides the information of:
1. Mechanism of lightning surge |
| Precautions for cameras and accessories with heavy salt damage resistance | This article provides the required maintenance and precautions for cameras and accessories with heavy salt damage resistance, for safety and stable operation in salt damage and heavy salt damage areas. |
| Communication error due to digital certificate change - April 2021 | How to resolve the communication error on a recorder. |
2. Browser/OS Support
Common
| Title | Description |
|---|---|
| How to access cameras and recorders in Microsoft Edge IE mode on Windows 10 PC | Information on how to access cameras and recorders, how to enable Microsoft Edge IE mode, and WV-ASM300 browser support, after the support for Internet Explorer ends. |
| i-PRO Network Camera browser support after the support for Internet Explorer ends | Information on i-PRO Network Camera browser support after the support for Internet Explorer (IE) ends in June, 2022. |
| Verification information with Windows 11 | Verification results with Windows 11 Home and Windows 11 Pro under our environment: |
| Verification information with Internet Explorer 11 on Windows 10 (32bit/64bit) | Compatible products are listed |
| How to switch out of S mode in Windows 10 | Explanation of Windows 10's S mode and its restrictions, and procedure of switching out of Windows 10 in S mode. |
Camera
| Title | Description |
|---|---|
| Verification of camera performance with Google Chrome, Firefox, and Microsoft Edge | Performance verification results of the cameras which do not support Internet Explorer. |
| Verification results with browsers other than Internet Explorer (IE) | Camera performance verification with Chrome, Firefox and Microsoft Edge for cameras |
Recorder
| Title | Description |
|---|---|
| Verification results with browsers other than Internet Explorer (IE) | Applicable models: WJ-NX400K(/G), WJ-NX300K(/G), WJ-NX200K(/G), WJ-NX100 |
3. Network Camera / Encoder
▼Common / ▼Box/Bullet camera / ▼PTZ camera / ▼Multi-sensor camera / ▼360-degree fisheye camera / ▼i-PRO mini camera /
▼Encoder / ▼Bracket
Common
| Title | Description |
|---|---|
| i-PRO Safety Instructions | Important safety instructions to be read before installation. |
| Important Safety Information | Additional important information. |
| Information on the number of access users for i-PRO Extreme series cameras | Information on the number of concurrent access users based on our verification result. |
| Power consumption of i-PRO cameras | Power consumption of each camera under the defined conditions such as resolutions, disabling heaters and IR LEDs, etc. |
| Simple manual for Image adjust | Explanation of the setting items and their effect on image quality |
| WV-U Series Cameras - "Intelligent Auto" performance when capturing moving subjects | The recommended light levels for “Intelligent Auto” of WV-U Series cameras to work effectively when capturing moving subjects. |
| Different performances of zoom functions | Difference of Optical Zoom, Extra Optical Zoom and Digital Zoom |
| Information on switching images between color and black/white | How to change the image from "color" to "b/w" image by specifying the time using the schedule function in this document |
| i-PRO Network Camera Link Layer Discovery Protocol (LLDP) Support | This document provides the information of LLDP support including Fabric Attach on i-PRO Network Camera. |
| Use of hardware acceleration on PC | Tips for the way to display at beyond 5MP cameras |
| Repainting Instruction | Instructions and precautions when repainting purchased i-PRO cameras. |
| Product Warranty After Repainting Purchased i-PRO Products | - |
Box/Bullet camera
| Title | Description |
|---|---|
| Installation method for rotating the sunshade | How to rotate the sunshade of the following cameras to capture the images in vertical layout: WV-S1536LN , WV-S1536L , WV-S1536LTN |
PTZ camera
| Title | Description |
|---|---|
| Notes on camera installation in cold climates | This document provides notes on camera installation in cold climates for the following cameras: WV-X6533LN / WV-S6532LN |
| Notes to use WV-SUD638 in cold climates | Guidance for removal of snow regularly and use of AC power supply with the information of the operation temperatures by power source types |
| How the internal wiring | Video clip to show the procedure to lay the cables in WV-X65F1/WV-S25F1 |
| Precautions on power supply using both PoE and 24V AC | Camera might not work normally because the power source of camera might change from AC24V to PoE after the brake and recovery of AC24V. |
| Stream transmission of PTZ cameras | The procedure to improve the symptom of PTZ cameras that the image refresh on the web browser is slow or the image is intermittently displayed. |
Multi-sensor camera
| Title | Description |
|---|---|
| About inclination (YAW) angle adjustment method (WV-X8570N/S8530N) | - |
| Inclination (YAW) angle adjustment method in multi-sensor cameras WV-X8571N / WV-S8531N | - |
| “Easy Installation” function in multi-sensor cameras WV-X8571N and WV-S8531N | Information about the "Easy Installation" function in the following multi-sensor cameras: WV-X8571N /WV-S8531N. |
360-degree fisheye camera
| Title | Description |
|---|---|
| 360-degree fisheye camera installation for double panorama | Points to note when installing the below 360-degree Fisheye Network Camera as a replacement for a conventional 360-degree Fisheye model. Applicable models: WV-X4173, WV-S4151, WV-S4551L(M), WV-X4172, WV-X4573L(M), WV-S4156, WV-S4556L(M), WV-S4176, and WV-S4576L(M) |
i-PRO mini camera
| Title | Description |
|---|---|
| i-PRO mini installation using a locally procured bracket | This article provides the required specifications of a locally procured bracket for installing i-PRO mini camera |
| USB power adapter and power cable requirements for i-PRO mini camera | This article provides the required specifications of a USB power adapter and a USB power cable for i-PRO mini camera. |
| How black objects appear on an i-PRO mini camera image | This article shows the sample images of how black objects appear depending on the lighting |
Encoder
| Title | Description |
|---|---|
| RS-485 control command | Usage of RS-485 command for CCTV cameras with WJ-GXE100 and WJ-GXE500. Command table file download: Velocity resolution: 16 / Velocity resolution: 2 |
Bracket
| Title | Description |
|---|---|
| Installation method for WV-QCL100-W / WV-QCL101-W (Ceiling Mount Bracket) | Camera installation method and points to note when using: - 2 pcs of WV-QCL100-W(QCL101-W) for installation - 1 pc of WV-QCL100-W(WV-QCL101-W) and 1 pc of locally procured bracket for installation |
| Mounting dimensions of pole mount and corner mount brackets | The mounting dimensions of the following brackets. Pole mount brackets: WV-Q182, WV-Q188, WV-QPL500-W, and WV-QPL500-B Corner mount brackets: WV-Q183, WV-Q189, and WV-QCN500-W |
4. Network Recorder
| Title | Description |
|---|---|
| How to register ACTi encoder on i-PRO recorder | How to register ACTi encoder on i-PRO recorder, and the comparison between ACTi encoder and GXE500 |
| Library file for ND Viewer Download | Link to library file for compensation and conversion of fish-eye images. Please place "ImageCorrection.dll" into the "bin" folder that is under the folder of "ND_Viewer.exe" is placed or "System32" folder (or "SysWOW64" folder, depends on OS) if fish-eye image cannot be viewed. |
5. ASM Client Software
| Title | Description |
|---|---|
| WV-ASM300 screen display issue on Windows 10 version 1903 | Instruction to avoid an issue that Windows 10 1903 may not display some setting screens of WV-ASM300 correctly. |
6. Intelligent Analytics
| Title | Description |
|---|---|
| Useful links for i-PRO Active Guard system configuration | - |
| Extension software message IDs for TCP alarm | This article provides the required settings on recorders and WV-ASM300 to receive TCP alarm from extension software, including the message IDs of each extension software |
| Appropriate object size for each AI analytics in Grid display | Information on the recommended object size for each AI analytics |
| Port numbers used by i-PRO extension software | Listed port numbers should not be used for network settings because the extension software will not work properly. |
| Installation Conditions for Extension Software WV-SAE303W | Description of installation conditions for using the Extension Software WV-SAE303W |
| Restrictions when installing i-PRO Active Guard and WV-ASM300 on the same PC | This document provides the restrictions and requirements applied when installing i-PRO Active Guard and WV-ASM300 on the same PC. |
7. SD Memory Card
| Title | Description |
|---|---|
| Restriction on use of i-PRO SD Memory Card | Information about restriction on use of the following i-PRO SD Memory Card: WV-SDA032G / WV-SDA064G / WV-SDA128G / WV-SDA256G / WV-SDA512G / WV-SDBD32G / WV-SDB064G / WV-SDB128G / WV-SDB256G |
| SD Memory Card Recording Time Calculator for i-PRO Network Camera | For older models such as WV-SWxxx, SFNxxx, or SFVxxx, refer to Recording Hours on SD memory Card in H.264/H.265 |
| Estimated storable number of JPEG images onto SD Memory Card | The list of estimated storable number of JPEG images on to SD memory cards by image size and image quality |
| Replacement cycle (guideline) SD memory card for business use in the case of continuous JPEG writing | Guideline for replacement cycle of SD memory cards in continuous JPEG writing with camera products. |
| Replacement cycle (guideline) SD memory card for business use in the case of continuous H.264/H.265 writing | Guideline for replacement cycle of SD memory cards in continuous H.264/H.265 recording with camera products |
8. Coaxial LAN Converter
| Title | Description |
|---|---|
| Recommended bit rate settings for cameras | Recommended settings: 20 Mbps or less (1 channel),32 Mbps or less (4 channels in total) / Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
| Connection patterns and precautions | Connection patterns, power types and the maximum cable length of each pattern Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
| PoE power consumption of i-PRO cameras | Restrictions due to PoE Power Consumption Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
| About the COAXIAL indicator of WJ-PR204 | How to read the status with the "COAXIAL" indicator Applicable models: WJ-PR201, WJ-PR204 |
| About coaxial cables | Information of recommended coaxial cables Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
| Frequently Asked Questions on coaxial LAN converters | Frequently Asked Questions Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |
| Precautions for Installing Lightning Arresters | When a lightning arrester is connected to the coaxial cable, it may affect the transmission quality. Applicable models: WJ-PC200, WJ-PR201, WJ-PR204 |