6.Other

6.1Initialize

You can initialize the main unit by pressing the [INITIAL SET] button. For the position of the INITIAL SET button, refer to the following.
→Button

1.

Turn off the power of this product.

2.

Turn on the power of this product while pressing the [INITIAL SET] button.

3.

Press the [INITIAL SET] button for 15 seconds or longer after the power is turned on.

4.

Release the INITIAL SET button

・

Approximately two minutes later, this product is started and the settings containing the network settings are initialized. If it does not start normally, try again.

6.2Check the software version

The functions of this product are implemented in software. We recommend that you first check the current software version if there is a problem with the operation of this product.

➣

Live image pages configuration panels>[Detailed setting]>[Camera detailed setting]>[Maintenance] of the Advanced menus on the left>Clicking on the [Upgrade] tabs displays the versioning window.

1.

Check software versions with [Firmware version]

・

The current software version can be checked.

Up-to-date versions of software may contain modifications to specific problems.

6.3Upgrade software

➣

Live image pages configuration panels>[Detailed setting]>[Camera detailed setting]>[Maintenance] of the Advanced menus on the left>When the [Upgrade] tabs are clicked, the software-upgradeable window is displayed.

1.

Download the latest software to the PC

2.

Click Select Files to specify the software you downloaded, and then click [Execute].

・Use a PC on the same subnet as this product to upgrade the version.

・Do not turn off the power of this product during version upgrading. Do not perform any operation until the version upgrade is completed.

・Be sure to check the version after upgrading. Also, delete the temporary Internet file.

6.4Order of setting when adjusting image quality

It is recommended to set the settings for image quality in the following order: Adjustment of visibility → Adjustment of color → Removal of noise.

1.

Adjust the visibility

・

[Light control mode], [Intelligent auto], [Super Dynamic], [Contrast level], [High light compensation(HLC)], [Adaptive black stretch], [Adaptive highlight stretch], [Maximum gain], [Maximum shutter], [Pedestal level]

2.

Adjust the color

・

[White balance], [Chroma gain level]

3.

Remove the noise

・

[Digital noise reduction], [Sharpness level]

Refer to the User Manual for details of each function.

・The image quality adjustment function may affect each other.

・If necessary, adjust the brightness level of the screen.

6.5Adjusting object brightness (bright scenes)

6.5.1Adjusting brightness

Adjust the object brightness.

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Adjust the [Brightness] of [Image quality]

・

Moving in the [+] direction brightens the image.

・

Move in the [-] direction to darken the image.


[-] Produce darker images				[+] Create the brighter the photos

6.6Adjusting object brightness (dark scenes)

6.6.1Adjust the maximum gain

In dark scenes, the image becomes brighter by increasing the maximum gain.

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Adjust the [Maximum gain] to [+]


Maximum gain: 6		Maximum gain: 11

Increasing the maximum gain increases noise.

6.6.2Adjust the maximum shutter

Increasing the maximum shutter makes the images brighter.

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Select [Maximum shutter]

・

Selecting [Maximum shutter] longer than [Max 1/30s] brightens the image because the amount of light entered increases.

Increasing the maximum shutter increases the blur.


Maximum shutter : 1/30		Maximum shutter : 4/30

6.7Reducing white flickering and blacking on the screen

6.7.1Set Super Dynamic

When Super Dynamic is set to ON, both bright and dark areas are reproduced faithfully, even when shooting in a place with a large brightness difference.

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Set [Super Dynamic] to [On]

Set [Super Dynamic] to [Off] when the following phenomena are observed depending on the lighting condition.

–If flicker or color change occurs

–Noise in the bright area on the screen


Super Dynamic: Off	Super Dynamic: On

6.7.2Set the backlight compensation

By setting [Backlight Corrector], the darkness of the indoor object is suppressed (brighter indoor object).

➣

Live image pages configuration panels>[Detail setting]>[Camera detailed setting]>[Image] or [Image/Audio] of the Advanced menus on the left>[Image adjust] in the [Image quality] tabs>When [Advanced settings] is clicked, the image quality adjustment setting window is displayed.

1.

Set to [Back light compensation(BLC)] in the [Super Dynamic] [BLC/ HLC]

If [Super Dynamic] is set to [On] or [Intelligent Auto] is set to [On], [Backlight Compensation] cannot be set.


Back Light Correction: Off		Back light correction: On Level: 16

6.7.3Set the high light compensation

By setting [High light compensation(HLC)], bright lights such as car headlights suppress the brightness of the object.

➣

Live image pages configuration panels>[Detailed setting]>[Camera detailed setting]>[Image] or [Image/Audio] of the Advanced menus on the left>[Image adjust] in the [Image quality] tabs>When [Setup] is clicked, the image quality adjustment setting window is displayed.

1.

Select [High light compensation(HLC)] in [Super Dynamic] [BLC/ HLC]

If [Super Dynamic] is set to [On] or [Intelligent Auto] is set to [On], it cannot be set to [High light compensation(HLC)].


High light compensation : Off		High light compensation : On

6.7.4Adjust the adaptive black stretch

Adjust the [Adaptive black stretch] to brighten the dark areas of the images.

➣

Live image pages configuration panels>[Detail setting]>[Camera detailed setting]>[Image] or [Image/Audio] of the Advanced menus on the left>[Image adjust] in the [Image quality] tabs>When [Advanced settings] is clicked, the image quality adjustment setting window is displayed.

1.

Adjust [Detail setting] [Adaptive black stretch] levels to [+]


Level: 128		Level: 255

6.7.5Adjust the [Pedestal level]

Adjust the [Pedestal level] to adjust the black level of the image.

➣

Live image pages configuration panels>[Detailed setting]>[Camera detailed setting]>[Image] or [Image/Audio] of the Advanced menus on the left>[Image adjust] in the [Image quality] tabs>When [Setup] is clicked, the image quality adjustment setting window is displayed.

1.

Adjust the pedestal level of the [Detailed setting].

・

Moving in the [+] direction brightens the image.

・

Move in the [-] direction to darken the image.


[+] direction Brighten the image		[-] direction Darken the image

6.8Adjust the object contrast

6.8.1Adjust the contrast

By adjusting the [Contrast level] to increase the contrast between the light and dark images, visibility of the object with less contrast can be improved.

➣

Live image pages configuration panels>[Detailed setting]>[Camera detailed setting]>[Image] or [Image/Audio] of the Advanced menus on the left>[Image adjust] in the [Image quality] tabs>When [Setup] is clicked, the image quality adjustment setting window is displayed.

1.

Adjust [Detailed setting] [Contrast level] levels to [+]


Level: 128		[+] direction Increase the contrast

6.9Reduce flicker

Flickers are automatically corrected by using [Light control mode].

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Select [Indoor scene (50 Hz)] or [Indoor scene (60 Hz)] for [Light control mode].

・

Use 50 Hz/60 Hz depending on the region.

6.10Reducing the blur of object (bright scenes)

6.10.1Set intelligent auto (motion priority level)

Using [Intelligent Auto], the camera identifies object with scenes (backlights, outdoors, night scenes, etc.) and facial movements of people. The camera automatically adjusts the amount, gain, shutter speed, and contrast of light entering the camera from the camera's lenses to make it easier to see a moving object.

➣

Live image pages configuration panels>[Detail setting]>[Camera detailed setting]>[Image] or [Image/Audio] of the Advanced menus on the left>[Image adjust] in the [Image quality] tabs>When [Advanced settings] is clicked, the image quality adjustment setting window is displayed.

1.

Adjust [Face priority level (Brightness)] and [Motion priority level (Shutter)] with [Intelligent Auto] set to [On].

・

By adjusting in the [+] direction, blurring of the object will be reduced.

Increasing the level in a low illumination environment increases noise.


Off (person blurred)		On (less blurring)

6.10.2Adjust the maximum shutter

Shortening the maximum shutter reduces blur.

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Selecting a shorter [Maximum shutter] than [Max. 1/30s]

・

If [Maximum shutter] is set to a shorter time than [Max. 1/30s], blur is reduced.

In low illumination environments, shortening the maximum shutter will darken the object and increase the noise.


Maximum shutter : 1/30		Maximum shutter : 1/250

6.11Reducing object blur (dark scenes)

6.11.1Adjust digital noise reduction

Reducing the effects of noise reduction by adjusting the [Digital noise reduction] reduces the blur.

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Adjust the [Digital noise reduction] in the [-] direction.

If the effect of noise reduction is reduced, the noise will increase.


Level: 128		Level: 100 Reduce the blur

6.12Sharpen the outline of the subject

6.12.1Adjust the sharpness level

Adjust the [Sharpness level] to sharpen the outline of the images.

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Adjust the [Sharpness level] to [+]


Level: 10		Level: 31 Sharpen the outline of the image

6.13Adjust the color

6.13.1Adjust color density

Adjust the [Chroma gain level] to adjust the darkness.

➣

Live image pages configuration panels>[Detailed setting]>[Camera detailed setting]>[Image] or [Image/Audio] of the Advanced menus on the left>[Image adjust] in the [Image quality] tabs>When [Setup] is clicked, the image quality adjustment setting window is displayed.

1.

Adjust [Chroma gain level] of [Detailed setting]

・

If you move the slider in the “+” direction, the colors will become loud and vivid.

・

If you move the slider in the “-” direction, the colors will become subdued.


[-]				[+]

6.13.2Adjust the white balance

If the color is affected by a sodium lamp, use [White balance] to adjust the color.

➣

Live image pages configuration panels>[Detailed setting]>[Camera detailed setting]>[Image] or [Image/Audio] of the Advanced menus on the left>[Image adjust] in the [Image quality] tabs>When [Setup] is clicked, the image quality adjustment setting window is displayed.

1.

Select [ATW2] in [White balance]

・

The camera automatically adjusts the white balance under a sodium lamp.


Effect of sodium lamp		No effect of sodium lamp

6.14Reducing object noise (bright scenes)

6.14.1Adjust the sharpness level

Adjusting the [Sharpness level] to make the images soft reduces the noise around the object.

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Adjust the [Sharpness level] in the [-] direction.


Level: 31		Level: 5 Soften the outline of the image

6.15Reducing object noise (dark scenes)

6.15.1Adjust digital noise reduction

By adjusting the [Digital noise reduction] and increasing the effects of noise reduction, noise is reduced.

➣

Live image pages configuration panels>Clicking the [Image quality] tabs enables you to set the image quality.

1.

Adjust the [Digital noise reduction] to [+]

Increasing the effects of noise reduction increases blur.


Level: 90		Level: 255 Reduce noise

6.16Set focus when switching between black and white.

6.16.1Focus adjustment method for switching between black and white

If spots such as street lights or flat object are reflected in low-illumination conditions, the focus may not match when switching between black and white. If this is the case, adjust the focus as shown below.

➣

Live image pages configuration panels>[Detail setting]>[Camera detailed setting]>[Image/Audio] of the Advanced menus on the left>[Zoom/focus adjustment] in the [Image quality] tabs>To Advanced Settings>>Click [Zoom/Focus Adjustment] to open the Zoom/Focus Setting window.

1.

Change [Focusing at Day & Night switching] to [Preset]

2.

Run [Manual focus adjustment] or [Auto focus] in color

・

The focus position is stored in the color mode during daytime shooting.

3.

Run [Manual focus adjustment] or [Auto focus] in black and white

・

The focus position is stored in black and white during night shooting.

➣

Live image pages configuration panels>[Detail setting]>[Camera detailed setting]>[Image/Audio] of the Advanced menus on the left>[Image adjust] in the [Image quality] tabs>To Advanced Settings>>Click [Image Quality Adjustment] to display the image quality adjustment setting screen.

4.

Set [Day & Night(IR)] to [Auto1(IR Light Off)], [Auto2(IR Light On)], or [Auto3(SCC)] depending on the application.

To be black-and-white during the daytime, set [Day & Night(IR)] to [On(IR Light On)] and force it to black-and-white.


Zoom/focus adjustment		Image quality adjustment

6.17Troubleshooting

Check the symptoms on this table before asking for repair.
Contact the dealer from whom you purchased the watch if you do not recover from any of these problems or if you have symptoms other than those listed in this table.


Phenomenon	Cause	Countermeasures	Reference
Be not powered on	For a PoE+ power supply		Installation
	・Is the Ethernet cable of this product connected to the power supply device for PoE+ (IEEE 802.3at compliant)?	・Check if it is connected.
	・Some power supply devices that can connect multiple PoE+ terminal devices will not supply power if the total power supply exceeds the limit.	・Refer to the instruction manual for the PoE+ power supply.
	For DC power supply
	・Is the 2P power cable (WV-QCA501A accessory) connected to the power cable?	・Check if it is connected.
	・Does the AC adapter meet the rating of this product?	・Check the AC adapter rating.
The LINK lamp does not illuminate orange when the network cable is connected.	・Is the Ethernet cable connected correctly to this product?	・Connect the Ethernet cable properly.	—
	・Is the hub or router to which this product is connected working correctly?	・Check that your hub or router is working correctly.
	・Is the Ethernet cable connected to this product broken?	・Replace with another Ethernet cable.
The SD Memory Card Warning/Error lamp blinks red.	An SD Memory Card read/write error has occurred. Is an abnormal memory card inserted?	Replace the SD Memory Card with a normal one.	—
Generate noise in the audio input	The following may be considered. ・The grounding of the camera, switching hub, and peripheral equipment is not grounded. ・Power lines, etc. are connected nearby. ・There are equipment that generates strong electric and magnetic fields in the vicinity (such as television and radio transmission antennas, air conditioner motors, power transformers, etc.).	If the peripheral is not improved, use a microphone with an amplifier or connect an audio output with low output impedance.	Installation
Incorrect auto focus (AF)	The focus may not be adjusted automatically in the following locations or object.	Adjust the focus manually from the top of the software screen.	—
Incorrect auto focus (AF)	・There is a big move. ・Large variation in illumination intensity ・Low illuminance ・Be extremely bright or reflective ・Over windows ・Places where front panels are prone to contamination ・White walls and other light and darkness are low. ・Flashing is severe.		—

6.18Precautions pertaining to usage

・

Impact on image/image quality
Image quality may deteriorate or the image may be difficult to see under the installation conditions below.

-

When rain drops adhere to the front panel due to wind during rainfall

-

When snow adheres to the front panel due to wind during snow coverage (depending on the amount of snow and the snow quality)

-

Contamination on the front panel due to dust in the air or exhaust gas from automobiles

・

Do not apply a strong impact to the front.
Otherwise damage or flooding can result.

・

Ventilation opening

-

This product has an internal hygroscopic gel and a ventilation opening to keep the inside of the camera at low humidity.

-

Condensation may occur under certain conditions, such as temperature, humidity, and weather, and dehumidification may take longer.

-

Do not block the surface of the ventilation opening.

・

Using in low temperature environments
This product is equipped with an internal heater unit for use in cold climates.
The heater unit turns on automatically when the temperature inside the product drops below around -15 °C {5 °F}.
When this product is installed and operated in low temperatures below –20 °C {–4 °F}, it may require time to start up since the camera will wait to be warmed up internally by the internal heater right after the power is turned on.
Also, the camera may not function properly, if it is installed and operated in an environment where the temperature is below –25 °C{–13 °F}. In such a case, wait approximately 2 hours or more until the camera is warmed up. Then, turn on the power again.
As the camera warms up, snow or frost accumulated on the front panel will melt. However, it may not be defrosted from the panel depending on the ambient temperature or weather condition.

・

When "WARMING UP-PLEASE WAIT" is displayed on the screen during use
The inside temperature of this product is low. Wait for the interior to warm up before this product restarts automatically. Please wait for a while.

・

Do not touch the lens or front panel directly.
If dirty, image quality may deteriorate.

・

Batteries
The battery is built into this product. Do not leave the battery in an environment exposed to excessive heat from sunlight or fire.

・

If this product is no longer in use, do not leave it unattended and must be removed.

・

Open Source Software

-

This product includes open source software licensed under GNU General Public License (GPL), GNU Lesser General Public License (LGPL), and others.

-

You may obtain the source code of such software and reproduce, distribute and modify it in accordance with GPL or LGPL.

-

For more information on licensing open source software and source code, refer to the [Support] page [Click here for OSS information] on this product's configuration menu to view the information displayed.

-

Please note that we shall not respond to any inquiries regarding the contents of the source code.

・

Copyright
Except for open source software licensed under GPL/LGPL or otherwise, transfers, copying, disassembly, decompilation, and reverse engineering of the software contained in this product are prohibited. In addition, any act of export that violates the export laws and regulations of all software included in this product is prohibited.

・

For trademarks and registered trademarks

-

Microsoft, Windows, Windows Media, Internet Explorer, Microsoft Edge, and ActiveX are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

-

Intel and Intel Core are trademarks of Intel Corporation or its subsidiaries in the United States and/or other countries.

-

Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States and/or other countries.

-

microSDXC Logo is a trademark of SD-3C, LLC.

-

iPad and iPhone are trademarks of Apple Inc., registered in the United States and other countries.

-

Android and Google Chrome are trademarks of Google LLC.

-

Firefox is a trademark of the Mozilla Foundation in the United States and other countries.

-

QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

-

Other company names and product names described in this manual are trademarks or registered trademarks of each company.

6.19Disclaimer

IN NO EVENT SHALL i-PRO Co., Ltd. BE LIABLE TO ANY PARTY OR ANY PERSON, EXCEPT FOR REPLACEMENT OR REASONABLE MAINTENANCE OF THE PRODUCT, FOR THE CASES,INCLUDING BUT NOT LIMITED TO BELOW:

1.

ANY LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY, ARISING OUT OF OR RELATING TO THE PRODUCT;

2.

ANY INCONVENIENCE, LOSS, OR DAMAGE CAUSED BY INAPPROPRIATE USE OR NEGLIGENT OPERATION OF THE USER;

3.

ALL MALFUNCTIONS OR TROUBLES FROM UNAUTHORIZED DISASSEMBLE, REPAIR OR MODIFICATION OF THE PRODUCT BY THE USER, REGARDLESS OF THE CAUSE OF THE MALFUNCTION OR TROUBLE;

4.

INCONVENIENCE OR ANY LOSS ARISING WHEN IMAGES ARE NOT DISPLAYED, DUE TO ANY REASON OR CAUSE INCLUDING ANY FAILURE OR PROBLEM OF THE PRODUCT;

5.

ANY PROBLEM, CONSEQUENTIAL INCONVENIENCE, OR LOSS OR DAMAGE, ARISING OUT OF THE SYSTEM COMBINED BY THE DEVICES OF THIRD PARTY;

6.

ANY CLAIM OR ACTION FOR DAMAGES BROUGHT BY ANY PERSON OR ORGANIZATION AS A PHOTOGRAPHED SUBJECT DUE TO VIOLATION OF PRIVACY CONCERNING A SURVEILLANCE CAMERA'S PICTURE OR SAVED DATA, FOR SOME REASON (INCLUDING USE WHEN USER AUTHENTICATION ON THE AUTHENTICATION SETTING SCREEN IS SET TO OFF)、 BECOMING PUBLIC OR BEING USED FOR ANY PURPOSE;

7.

LOSS OF REGISTERED DATA CAUSED BY ANY FAILURE (INCLUDING INITIALIZATION OF THE PRODUCT DUE TO FORGOTTEN AUTHENTICATION INFORMATION SUCH AS A USER NAME AND PASSWORD);

Limitation of liability

THIS PUBLICATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE THIRD PARTY'S RIGHT.
THIS PUBLICATION COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE ADDED TO THE INFORMATION HEREIN, AT ANY TIME, FOR THE IMPROVEMENTS OF THIS PUBLICATION AND/OR THE CORRESPONDING PRODUCT (S).

6.20NETWORK RELATIONSHIP

Since this product is connected to the network, it may be damaged as follows.

①

Leakage or leakage of information via this product

②

Malicious operation of this product by a malicious third party

③

Interference or stoppage of this product by a malicious third party

In order to prevent such damage, take adequate network security measures including the following measures under the responsibility of the customer.

・

Use this product on a secure network using firewalls, etc.

・

Confirm that computer viruses and malicious programs are regularly checked and exterminated when the computer is connected to the system.

・

Use user authentication, set user names and passwords, and restrict users who can log in to protect against unauthorized attacks.

・

To prevent image data, authentication information (user name, password), alarm mail information, FTP server information, DDNS server information, etc., from being leaked on the network, measures such as restricting access by user authentication are implemented.

・

All browsers must be closed after administrator access to this product.

・

The password of the administrator is changed periodically. In addition, authentication information (user name, password) shall be appropriately stored so that it is not visible to third parties.

・

Do not install this product or cables in a place where they are easily destroyed.