Technical Information
Technical information and videos linked from Installation Guide, Basic information, Operating Instructions etc.
Related support pages:
Troubleshooting - Troubleshooting guide for solving problems with i-PRO products.
Product tips - Helpful tips and supplementary notes on i-PRO products' specification and usage.
| Control number | Title | Description | Compatible products |
|---|---|---|---|
| C0102 | Compatible CS mount lenses for box cameras | Applicable models: WV-S1136, WV-S1131, WV-S1111, WV-S1132, WV-S1112, WV-SPN631, WV-SPN611, WV-SPN531(A), WV-SPN311(A), WV-SPN6FRL1 | Camera |
| C0103 | Compatibility list for extension software Download: PDF version / Excel version |
Adaptation table of extension software for cameras and encoders | Camera Encoder |
| C0104 | Important Information:About Windows10 anniversary update | The common problem and how to fix it when installing Windows10 Anniversary Update | Camera Encoder Recorder |
| C0104 | Verification information with Internet Explorer 11 on Windows 10 (32bit/64bit) |
Internet Explorer 11 on Windows 10 (32bit/64bit) |
Camera Encoder Recorder Software Other |
| C0104 | Verification information with Internet Explorer 11(32bit) on Windows 8.1(32bit/64bit) |
Internet Explorer 11 on Windows 8.1(32bit/64bit) |
Camera Encoder Recorder Software Other |
| C0104 | Verification information with Internet Explorer 10 (32bit) on Windows 8 and 7(32bit/64bit) |
Internet Explorer 10 on Windows 8 and 7(32bit/64bit) |
Camera Encoder Recorder Software Other |
| C0105 | SD Memory Card Formatting Software | Download page for ”SD formatter" | Other |
| C0106 | Power consumption of i-PRO cameras | Power consumption of each camera under the defined conditions such as resolutions, disabling heaters and IR LEDs, etc. | Camera |
| C0107 | Support Information for SD memory card | List of Verified External Storage Media for Network Cameras/Network Video Encoder | Camera Encoder |
| C0108 | Mobile terminals information | Verification information of mobile terminals for accessing camera and encoder products | Camera Encoder |
| C0109 | How to prevent IR reflection in black & white mode | Sample cases where the ghost effect, reflected glare or other phenomena occur due to IR reflection, and the countermeasure for each case. | Camera |
| C0111 | Camera status information | Explanations in details for the Status of the cameras from the web browser | Camera |
| C0112 | Verification information with Optional Bracket for i-PRO cameras | Information about fittings and the required dimensions when installing dome camera types | Camera |
| C0114 | Wireless camera connection using Wi-Fi USB adapter | How to wirelessly access i-PRO cameras using a Wi-Fi USB adapter for angle of view adjustment at installation. | Camera |
| C0115 | About inclination (YAW) angle adjustment method (WV-X8570N/S8530N) | - | Camera |
| C0116 | Cameras and PoE injectors compatibility | Recommended PoE++ Injectors and Tested 60W PoE injectors for i-PRO PTZ camera | Camera |
| C0117 | Replacement cycle (guideline) SD memory card for business use in the case of continuous JPEG writing | Guideline for replacement cycle of SD memory cards in continuous JPEG writing with camera products | Camera |
| C0117 | Replacement cycle (guideline) SD memory card for business use in the case of continuous H.264/H.265 writing | Guideline for replacement cycle of SD memory cards in continuous H.264/H.265 recording with camera products | Camera |
| C0118 | Precautions when using infrared lighting(IR-LED) | Restrictions for IR compact dome type | Camera |
| C0119 | Setting method of Portrait (Corridor) mode(9:16) | How to set the corridor mode for compact dome type | Camera |
| C0120 | About the minimum pull-out strength | Note for the minimum pull-out strength to be ensured for locally procured mounting screws or anchor bolts | Camera |
| C0121 | Countermeasure for Lightning Surge | This document provides the information of:
1. Mechanism of lightning surge |
Camera Encoder Recorder Software Other |
| C0122 | Verification results with browsers other than Internet Explorer (IE) | Verification information with Chrome, Firefox and Microsoft Edge for cameras | Camera |
| C0123 | IP Setting Software | Download page for ”IP Setting Software" | Camera Encoder Recorder |
| C0124 | Different performances of zoom functions | Difference of Optical Zoom, Extra Optical Zoom and Digital Zoom | Camera |
| C0125 | Notes on using PTZ Network Cameras with built-in slip ring | "Position refresh" of PTZ cameras may improve the noisy image caused by the dirty slip rings | Camera |
| C0126 | 360-degree Fisheye Camera Installation for Double Panorama | Points to note when installing the below 360-degree Fisheye Network Camera as a replacement for a conventional 360-degree Fisheye model. Applicable models: WV-X4173, WV-S4151, WV-S4551L(M), WV-X4172, WV-X4573L(M), WV-S4156, WV-S4556L(M), WV-S4176, and WV-S4576L(M) |
Camera |
| C0127 | How to get deep depth of field | How to improve blur image on far objects by making depth of field deepen for i-PRO Network Camera (especially with indoor / outdoor box camera) | Camera |
| C0128 | Double image phenomenon on fixed dome cameras | Countermeasure for double image phenomenon that occurs due to the curvature of dome cover | Camera |
| C0129 | Easy Installation function in multi-sensor cameras WV-X8571N and WV-S8531N | Information about the "Easy Installation" function in the following multi-sensor cameras: WV-X8571N /WV-S8531N | Camera |
| C0130 | How to avoid image distortion due to the ponding water on the ClearSight dome cover | Setting information to avoid image distortion | Camera |
| C0131 | Installation method for rotating the sunshade | How to rotate the sunshade of bullet cameras to capture images in vertical layout. | Camera |
| C0132 | Verification of camera performance with Google Chrome, Firefox, and Microsoft Edge | Verification results with Chrome, Firefox and Microsoft Edge for i-PRO cameras which do not support Internet Explorer. | Camera |
| C0133 | i-PRO Configuration Tool (iCT) | Download page for ”i-PRO Configuration Tool (iCT)" | Camera Encoder Recorder |
| C0134 | Restriction on use of i-PRO SD Memory Card | Information about restriction on use of the following i-PRO SD Memory Card: WV-SDA032G / WV-SDA064G / WV-SDA128G / WV-SDA256G / WV-SDA512G / WV-SDBD32G / WV-SDB064G / WV-SDB128G / WV-SDB256G | Camera |
| C0138 | i-PRO mini installation using a locally procured bracket | Information on the required specifications of a locally procured bracket for installing i-PRO mini camera | Camera |
| C0141 | Tested switching hubs for IEEE802.1X authentication of Multi-directional + PTZ Camera | Tested switching hub that supports the multi-host mode or multi-supplicant (multi-auth) mode | Camera |
| C0301 | Software of Network Camera Recorder with Viewer Software Lite Download page: Viewer Software Lite / Viewer Software Lite (Chinese) |
Download page of the Network Camera Recorder with Viewer Software Lite (Free software) | Software |
| C0302 | Monitor images from multiple cameras | The models and their software versions of PTZ network cameras for displaying multi-screen images | Camera |
| C0303 | Note on playing back H.265 video on SD memory card | The H.265 video on SD memory card may not be played back on Windows 10 after "Windows 10 Fall Creators Update(Version 1709 / RS3). This article describes how to confirm if this issue is on your Windows or not. |
Camera |
| C0304 | Exclusive software when the video files (MP4 format only) on the SD memory card is altered | Download page for ”MP4 Integrity Verifier" | Other |
| C0305 | Preinstall Self-signed Root Certification | Procedures for accessing cameras without Security Warning by browser through the self-signed root certificate | Camera |
| C0306 | Estimated storable number of JPEG images onto SD Memory Card | The list of estimated storable number of JPEG images on to SD memory cards by image size and image quality | Camera |
| C0307 | SD Memory Card Recording Time Calculator for i-PRO Network Camera | For older models such as WV-SWxxx, SFNxxx, or SFVxxx, refer to Recording Hours on SD memory Card in H.264/H.265 | Camera |
| C0309 | Stream transmission of PTZ cameras | The procedure to improve the symptom of PTZ cameras that the image refresh on the web browser is slow or the image is intermittently displayed | Camera |
| C0310 | Camera Data Decrypt Tool |
Download page for ”CameraDataDecryptTool" |
Camera Recorder Software Other |
| C0313 | Use of hardware acceleration on PC | Tips for the way to display at beyond 5MP cameras | Camera |
| C0314 | Information on switching images between color and black/white | How to change the image from "color" to "b/w" image by specifying the time using the schedule function in this document | Camera |
| C0315 | Focus adjustment of the cameras with Day & Night function | How to avoid the out-of-focus which occurs when switching the mode (between color and black & white) of the cameras with “auto back focus (ABF)” or “auto focus (lens AF)” in addition to the “Day & Night” function | Camera |
| C0317 | Troubleshooting for i-PRO with AI engine | This document provides below contents: - Troubleshooting flowchart - "Control log" information - How to use “Resource monitor extension” tool *Click here to download "Resource monitor extension". |
Camera |
| C0318 | Clients that can communicate with i-PRO camera using SRTP | Clients that can communicate with i-PRO Network Camera using Secure Real-time Transport Protocol (SRTP) | Camera |
| C0319 | AI Occupancy Detection Application (WV-XAE207W) External Interface Specification | This document provides the specifications for the external I/F of AI Occupancy Detection application (WV-XAE207W) | Camera |
| C0320 | Appropriate object size for each AI analytics in Grid display | Information on the recommended object size for each AI analytics | Camera |
| C0321 | AI-VMD/AI People Counting for 360-degree fisheye External Interface Specification | This document describes the interface specification for AI-VMD/AI People Counting for 360-degree fisheye | Camera |
| C0323 | AI-VMD External Interface Specification | This document describes the interface specification for AI-VMD | Camera |
| C0324 | New functions and addendum (New GUI) | Description of the camera settings in the new GUI | Camera |
| C0326 | Frequently Asked Questions on AI Scene Change Detection | - | Camera Software |
| C0327 | AI Scene Change Detection External Interface Specification | This document describes the interface specification for AI Scene Change Detection | Camera Software |
| C0328 | Extension software message IDs for TCP alarm | This article provides the required settings on recorders and WV-ASM300 to receive TCP alarm from extension software, including the message IDs of each extension software | Camera Software |
| C0501 | Accessory selector to find suitable accessories for cameras | Link to accessory selector page | Camera |
|
C0502 C0507 |
Mounting dimensions of pole mount and corner mount brackets | The mounting dimensions of the following brackets. Pole mount brackets: WV-Q182, WV-Q188, WV-QPL500-W, and WV-QPL500-B Corner mount brackets: WV-Q183, WV-Q189, and WV-QCN500-W |
Camera |
| C0503 | WV-Q193 Supported Cameras | Information of compatible cameras with WV-Q193 WV-Q193 supports the cameras as follow; WV-S4550LM, WV-X4571LM, WV-SFV533LH, WV-SFV313LH, WV-SFV53DLH, WV-SFV31DLH and WV-S2532LH |
Camera |
| C0504 | Compatible SFP (Small Form Factor Pluggable) modules | Compatible SFP and important notes for WV-X65F1(-W)/WV-S25F1 | Camera |
| C0505 | WV-X65F1/WV-S25F1 supported i-PRO Network Cameras | Model list of cameras supported by WV-X65F1/WV-S25F1 | Camera |
| C0506 | How the internal wiring | Video clip to show the procedure to lay the cables in WV-X65F1/WV-S25F1 | Camera |
| C0508 | Installation method for WV-QCL100-W / WV-QCL101-W (Ceiling Mount Bracket) | Camera installation method and points to note when using: - 2 pcs of WV-QCL100-W(QCL101-W) for installation - 1 pc of WV-QCL100-W(WV-QCL101-W) and 1 pc of locally procured bracket for installation |
Camera |
| C0511 | How to prevent IR reflection from a sunshade | Countermeasure for the IR reflection when a sunshade WV-QSR100-W, WV-QSR100-B, WV-QSR505-W, or WV-QSR505-B is installed on a dome camera. | Camera |
| C0512 | How to avoid a shadow due to an inner cover (Indoor PTZ camera) | Countermeasure for a partially black image that may occur after attaching WV-QAT100 (Inner cover) to an indoor PTZ camera. | Camera |
| C0513 | How to adjust the shooting direction of Multi-directional+PTZ camera using WV-QSR508 | Applicable models: WV-X86531-Z2 / WV-X86531-Z2-1 / WV-X86530-Z2 / WV-X86530-Z2-1 | Camera |
| C0701 | Attention to users of network cameras upgraded to the firmware after June 2018 release | Changed the password policy and user authentication method of the devices after 2018 | Camera Encoder Recorder Software Other |
Videos
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Control No. P0001 |
Control No. P0002 |
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Control No. P0003 |
Control No. P0003 |