Limited
Warranty for Video
Surveillance Products
Available only in the United States, Canada, Latin America.
i-PRO Americas Inc. (“i-PRO”) will, at its sole option, repair or exchange this product with a new or a comparable refurbished product, free of charge, in the USA, Canada, Latin America from the date of original purchase in the event of a defect in materials or workmanship, as follows:
| Category | i-PRO Cameras |
Advidia Cameras | i-PRO Recorder & Extension Units | AG, IPS, & VI Based Servers/ Workstations | Encoder/ Converter/ Joystick Controller/ Speaker |
Accessories | HDD or Canisters | Mercury Hardware |
|---|---|---|---|---|---|---|---|---|
| Products | All i-PRO Models starting with WV-X, WV-S, WV-U |
All Advidia Models |
All i-PRO Models starting with WJ-NU, WJ-NX (HDD have separate warranty) |
All Models Starting with AGS-, NVR-, WS-, IPS-SRV |
Models Starting with WJ-GXE, WJ-PC, WJ-PR, WV-CU, TA-SP |
All Brackets, Cables, Housings, Lenses, Heaters, Dome Covers, Memory Cards, PoE Injectors, Microphones |
All | All |
| Warranty | 7 Years *1 |
4 Years | 5 Years | 5 Years *2 |
3 Years | 1 Years | 3 Years | 1 Years |
| Priority Exchange |
Yes | Yes | Yes | N/A | Yes | No | Yes | Yes |
| 30 Day DOA |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
*1 Fans, motors, sliprings and lens assemblies are warrantied for five (5) years
*2 Model/ SKU Specific| Warranty Listed on Spec Sheets.
Video Insight Servers and Workstations
Limited Product Warranty:
This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty service is rendered. If you ship the product, carefully pack it and send it prepaid, adequately insured and preferably in its original carton. Attach a postage paid letter, detailing your complaint, to the outside of the carton.
This warranty covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damage which occurs in shipment or failures which are caused by products not supplied by i-PRO or failures which result from alteration, accident, misuse, abuse, neglect, faulty installation, maladjustment of user controls, improper maintenance, modification or service by anyone other than an i-PRO, or damage that is attributable to acts of God.
Limitations and Exclusions:
There are no express warranties except as listed above.
I-PRO SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
If a problem with your equipment develops during the warranty period, first contact your i-PRO dealer. If the problem is not handled to your satisfaction, then write to below service.
Service:
For Technical Support or to obtain service, call toll free: 1-800-513-5417 or visit our Support page.