Security Solutions Return Policy

Home/Return Policy

This Security Solutions Return Policy (“Policy”) applies to products purchased directly from Panasonic i-PRO Sensing Solutions Corporation of America (“i-PRO”) that are in new, unopened condition only. For DOA or warranty requests, please see the DOA and warranty return policy viewable at: End User Terms.

Dealer Purchases: DISTRIBUTION AND DIRECT

All returns require a return merchandise authorization from i-PRO.  Orders invoiced within 60 days from the date of return authorization are returnable as set forth in this Policy.  Return freight is the responsibility of the distributor or dealer.  Special order models are not returnable (i.e., Storage units, LPR cameras, etc.).

ORDERS INVOICED LESS THAN 60 DAYS – RETURNABLE AS FOLLOWS

i-PRO Advidia Video Insight In-car Video Body Cameras Medical MonitorCast
Cameras / Main Unit **Yes **Yes N/A **Yes **Yes **Yes No
Accessories **Yes **Yes **Yes **Yes **Yes **Yes No
Recorders / Software No N/A **Yes No No No No
Software No N/A N/A No No No No

**Any return request over $20k in value must be approved by i-PRO Sales Management, which approval i-PRO may withhold in its sole discretion.

ORDERS INVOICED GREATER THAN 60 DAYS – NON-RETURNABLE AS FOLLOWS

i-PRO Advidia Video Insight In-car Video Body Cameras Medical MonitorCast
Cameras / Main Unit No No N/A No No No No
Accessories No No No No No No No
Recorders / Software No N/A No No No No No
Software No N/A No No No No No

**No returns unless approval by PIPSA Sales Management and Supply Chain.