Security Solutions Return Policy
This Security Solutions Return Policy (“Policy”) applies to products purchased directly from i-PRO Americas Inc. (“i-PRO”) that are in new, unopened condition only. For DOA or warranty requests, please see the DOA and warranty return policy viewable at: End User Terms.
Dealer Purchases: DISTRIBUTION AND DIRECT
All returns require a return merchandise authorization from i-PRO. Orders invoiced within 60 days from the date of return authorization are returnable as set forth in this Policy. Return freight is the responsibility of the distributor or dealer. Special order models are not returnable (i.e., Storage units, LPR cameras, etc.).
ORDERS INVOICED LESS THAN 60 DAYS – RETURNABLE AS FOLLOWS
i-PRO | Advidia | Video Insight | In-car Video | Body Cameras | Medical | MonitorCast | |
---|---|---|---|---|---|---|---|
Cameras / Main Unit | **Yes | **Yes | N/A | **Yes | **Yes | **Yes | No |
Accessories | **Yes | **Yes | **Yes | **Yes | **Yes | **Yes | No |
Recorders / Software | No | N/A | **Yes | No | No | No | No |
Software | No | N/A | N/A | No | No | No | No |
**Any return request over $20k in value must be approved by i-PRO Sales Management, which approval i-PRO may withhold in its sole discretion.
ORDERS INVOICED GREATER THAN 60 DAYS – NON-RETURNABLE AS FOLLOWS
i-PRO | Advidia | Video Insight | In-car Video | Body Cameras | Medical | MonitorCast | |
---|---|---|---|---|---|---|---|
Cameras / Main Unit | No | No | N/A | No | No | No | No |
Accessories | No | No | No | No | No | No | No |
Recorders / Software | No | N/A | No | No | No | No | No |
Software | No | N/A | No | No | No | No | No |
**No returns unless approval by i-PRO Sales Management and Supply Chain.