How to Add i-PRO Direct-to-Cloud Cameras in Security Center SaaS
Last update: July 2025
- Scenario: This guide explains the detailed steps for registering a camera with Genetec Security Center SaaS. It is structured around the following three main steps.
1. Preparation: Prepare the required software and the setup requirements.
2. Camera Settings: Perform the initial setup to prepare the camera for registration.
3. Camera Registration: Register the camera with the Security Center SaaS.
- About Security Center SaaS: For more information about Security Center SaaS, please refer to the following page.
Security Center SaaS | Genetec
Before registering cameras in Security Center SaaS, you need to complete the initial setup process. This includes creating your SaaS account, configuring system settings, and ensuring network connectivity as described in the Setup overview for Security Center SaaS.
This registration process is also covered in the Genetec’s website.
Please refer the following page if needed:
Adding i-PRO direct-to-cloud cameras in Security Center SaaS
1. Preparation
Prepare the required software and configuration prerequisites.
Items to prepare
- Camera firmware version 2.85 or later
- Please see D2C for Genetec Security Center SaaS for the followings:
- Extension Software
- Version Compatibility
- Compatible Model List
- Internet connection to the camera
Ensure that the restrictions and requirements for D2C Application software are met.
- Uninstall all other apps. (This is due to limited camera resources; however, improvements are planned.)
- It is not possible to transfer recorded data from the SD card to the cloud, but the camera itself can record on the SD card in JPEG format.
Therefore, the SD card recording format must be set to Off, JPEG(1), or JPEG(2) (default: JPEG(2)). - Do not change streaming settings (framerate, resolution, H.265) on the camera browser when connected to the cloud.
- Maximum of 5 sessions via camera browser while connected to the cloud
- ONVIF should be set to ON (Setup->Network->ONVIF) (Same as Default)
2. Camera Settings
Perform the initial setup to prepare the camera for registration.
2-1. Remove all applications except the D2C app.
2-2. Update camera firmware to version 2.85 or later.
If the firmware version is older than v2.40, a 2-step update is required.
2-3. Install the D2C app
2-4. Open the App Configuration.
Make sure to select "Enable" and click "Set".
The Enrollment status will appear as “Accessing server”.
3. Camera Registration
Register the camera with the Security Center SaaS.
3-1. Click “Go to Security Center SaaS”.
・Link to the “Genetec SC SaaS website”
・Signing in is required, and you need to create an account in advance
3-2. Select “Genetec Configuration”.
3-3. Select “+ Add device”.
3-4. In Step 1 "Type", select “Camera”.
3-5. In Step 2 "Method", select “Direct-to-cloud”.
3-6. Select "i-PRO".
3-7. In Step 3 "Activation", enter "Serial number" and "Secret key".
Click "Continue".
3-8. In Step 4 "Configuration", enter "Name" and select "Recording profile".
Click "Continue".
3-9. In Step 5 "Summary", Click "Close".
3-10. After the registration, ensure the Enrollment status is “Connected to server”.
3-11. Click "Operation".
3-12. The live video from the camera will be displayed on the Operation screen.
For more information about the features of Security Center SaaS, please refer to the Genetec manual.
Security Center SaaS User Guide for Web
