Live images do not appear or update on Remote Monitoring.
- Network Recorders
- Troubleshooting
This issue may be caused by time synchronization settings on the recorder, camera, or PC.
Please check the following depending on your connection environment:
・If cameras are connected via a recorder:
Ensure that the time zone and daylight saving time settings on the recorder are correct.
Then, try syncing the time with the NTP server using the steps below:
1. Turn off [Time adjustment] in the [NTP setup] section on the [NTP/SNMP] screen, and save the change.
2. Turn it back on and save again.
・If cameras are connected directly:
Ensure that the time zone and daylight saving time settings on the camera are correct.
Follow these steps to configure the NTP settings:
1. Open the [NTP] settings screen under [Network] → [Advanced] on the camera.
2. Select [Synchronization with NTP server].
3. Enter the [NTP server address].
4. Click [Save] to apply the settings.
If the issue persists after completing the steps above, please also check the time zone and time settings of the PC displaying the browser, or the mobile device running the i-PRO Mobile App.
Article number:us-fr127321
Last updated:September 26, 2025
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