Why is the Personnel Group missing for Active Directory non-Admin users?
- Video Insight VMS
- Troubleshooting
Problem Description:
You created an Active Directory User group which will manage AD non-admin users to make changes on Personnel in the Personnel Page. But when you are navigating to the Personnel Page and selecting a person to add them to a Personnel Group, the groups are missing and not populating.
Adjust the Active Directory User groups as admin, then you can see the Personnel Groups populating under the Personnel Page.
1. Log into MonitorCast as an Administrator.
2. Navigate to [Administration] → [User Group].
3. Select the User Group and disable admin mode for that user group (if they are enabled as admin).
4. Expand Site Setting for that User Group
5. Make sure the “Default Site” is selected on the “All Sites” section (Left Box) and not selected on the “Assigned Sites"
section. This will make the site as Whole Site. If personnel groups are assigned as Whole System, within the User Group
setting, then Site setting needs to be Whole System as well.
6. Give other permissions to the User Group as needed.
7. Save the setting and log out.
8. Log in using an AD non-admin user account. Navigate to the Personnel page.
9. You will now see the personnel groups populating on the Personnel Page.
Note:
If you are experiencing issues adjusting the access level on the Personnel Page with an Active Directory Non-Admin account, simply delete the User Group and re-import the AD User Group from the Import AD/VMS User Group option from the top right corner on User Group Page.
Article number：us-fr124396
Last updated：June 17, 2025
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