Some frame rates of AI camera cannot be set when extension software is installed.
- Network Cameras
- Specification
Some restrictions may be applied to the frame rate setting depending on the extension software installed in the camera.
Refer to the following website for details.
https://www.psn-web.net/ssbu-t/Support/extsoft_Global.pdf
How to confirm restrictions on compatibility list :
e.g. When AI Privacy Guard and AI People Detection are installed :
1. Find your camera’s model number in the upper right cell of the table.
2. On the page, find the row where AI Privacy Guard and AI People Detection are both described as “installed”
in the “Extension Software Status” field.
3. On the row, check the “Concurrent operation” cell.
Yes : Concurrent operation is possible
No : Concurrent operation is NOT possible
4. Also check the “Restrictions/Remarks” cell:
Restrictions applied to the model are described.
Article number:us-fr122191
Last updated:June 18, 2025
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