Why does the Avigilon camera not show live video on VI Monitor Plus?

You tried tried to add an Avigilon camera to VI Monitor Plus but is shows a disconnected symbol and does not show a live image on VI Monitor Plus.

There are a number of factors that may lead to this issue. One of these suggestions may help to resolve the issue:

- Remove the Avigilon Camera from the Avigilon NVR first, otherwise no third-party software can pull the RTSP Stream.
- Register the camera using Universal Camera Support and test the RTSP URL found within the Avigilon Camera Web-GUI.
- Register the Avigilon camera as ONVIF with ONVIF Profile T.
- Restart the IP Server if needed.

Article number：us-fr120786

Last updated：June 05, 2025

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