18Other

・The username and password may be incorrect. Check the mail settings again.

・The IP address of the server may be incorrect. Reaffirm the server's IP address setting.

・The POP3 server may be down. Contact your network administrator.

・The username and password may be incorrect. Check the mail settings again.

・The DNS server might be specified incorrectly. Check the DNS settings again.

・The DNS server might be down. Contact your network administrator.

・The IP address of the server may be incorrect. Reaffirm the server's IP address setting.

・The SMTP server might be down. Contact your network administrator.

・There is a problem with the mail function. Check the mail settings again.

・The router might not be configured for port forwarding. Enable the UPnP configuration by referring to your router's instruction manual.

・The DNS server might be specified incorrectly. Check the DNS settings again.

・The DNS server might be down. Please refer to the [Viewnetcam.com] website for information on failures.

・The server may appear to be down. Please refer to the [Viewnetcam.com] website for information on failures.

・It looks like you have a problem with the Net function. Reaffirm the setting of the Net.

・The DNS server might be specified incorrectly. Check the DNS settings again.

・The DNS server might be down. Contact your network administrator.

・The DDNS server might be down. Contact the server administrator.

・Hosts with the same name are registered on the DDNS server. Reaffirm the DDNS Update setting.

・A problem with the DDNS Update function has occurred. Reaffirm the DDNS Update setting.

・The IP address of the server may be incorrect. Reaffirm the server's IP address setting.

・The NTP server may be down. Contact the server administrator.

・Problems with the NTP function are occurring. Reaffirm the NTP settings.

・Successful time adjustment.

・The creation of the signature request was completed.

・The CA certificate installation is completed.

・The CA certificate has been deleted.

・Previous CRT keys were applied as CRT keys.

・CRT key generation completed.

・Failure to connect to the server, fail to validate the certificate, or disconnect (except for disconnection from the camera due to configuration changes)

・If Publish to the server fails

・Displays the user name of the user logged in to the computer when user authentication is configured.

・Displays the IP address of the user logged in to the computer when host authentication is configured.

・Displays the user name of the user who failed to log in to the computer when user authentication is configured.

・If the user is not registered, the (unregistered user) is displayed.

・The log for [Login failed] may remain during normal operation, but this is not an error in the camera.

・If a large number of consecutive logs are retained, unauthorized access may be obtained. Contact your network administrator.

・The IP address of the notification destination may be incorrect. Confirm the setting of the IP address of the notification destination.

・The notification destination may be down. Contact your network administrator.

・The DNS server might be specified incorrectly. Check the DNS settings again.

・The DNS server might be down. Contact your network administrator.

・The IP address of the notification destination may be incorrect. Confirm the setting of the IP address of the notification destination.

・The notification destination may be down. Contact your network administrator.

・The DNS server might be specified incorrectly. Check the DNS settings again.

・The DNS server might be down. Contact your network administrator.

・The username and password may be incorrect. Check whether the HTTP alarm is set correctly.

・The creation of the signature request was completed.

・The CA certificate installation is completed.

・The CA certificate has been deleted.

・Previous CRT keys were applied as CRT keys.

・CRT key generation completed.

・The firmware version is successfully upgraded and the firmware version (before/after) is logged.

・Farm-up failed due to timeout due to insufficient communication bandwidth. Confirm the communication environment and perform the procedure again.

・Farm-up failed because the wrong file was uploaded. Select the firmware of the computer and perform the test again.

・Firmup failed due to file corruption during firmware transfer. Confirm the communication environment and perform the procedure again.

・Farm-up failed because Firmware digital signature verification failed. Check that the firmware to be uploaded is correct, and try again.

・Error occurred during firmware version upgrade. Wait for a while before starting the procedure again.

・Error in installation was detected. Reaffirm the installation condition of the machine and turn on the power again.

・The FTP/SFTP server might be down. Contact the server administrator.

・The IP address of the FTP/SFTP server may be incorrect. Reaffirm the server's IP address setting.

・The FTP/SFTP server may be configured incorrectly. Reaffirm the settings.

・Setting of each display may be incorrect. Reaffirm the settings.

・There is a problem with the FTP/SFTP function. Check the FTP/SFTP settings again.

・Are cables of category 5e or higher connected to the network connector?

・Check that the link lamp (LINK) is illuminated. If it is not illuminated, the connection to the LAN is not normal or the network to which the connection is made is not operating normally. Check the cable for faulty contact and wiring.

・Check that the power to the machine is ON and that the power to the machine is ON.

・Are valid IP addresses set for your computer?

・Are incorrect IP addresses accessed? Confirm the connection using the following method. In the Windows command prompt>If Reply is returned from your computer under ping [IP address set for your computer], it is operating normally. If Reply is not returned, check the connection using the PC connected to the same network as the camera as shown below. If the firewall setting of the PC is enabled, temporarily cancel the firewall setting before setting the camera.

・HTTP port numbers other than 20, 21, 22, 23, 25, 42, 53, 67, 68, 68, 69, 80, 110, 123, 161, 162, 443, 554, 995, 1883, 883, 10669, 10670, 59000-61000 should be used for HTTP port numbers.

・Is the set IP address overlapping with other devices? Is the set address and the destination network subnet conflicting? (If the computer and the PC are connected in the same subnet)? Is the set IP address of the computer and PC set to the same subnet? Also, if [Use Proxy Server] is not set on the PC, or if you are accessing the computer within the same subnet, it is recommended that the [Remove from proxy] address be set. If the computer is connected to a different subnet, is the default gateway set for the computer correct?

・Are you accessing the computer with a name that is different from the one registered in [Viewnetcam.com] (nickname)? Access the computer with the registered name.

・If HTTPS is used, access [http:///] while the HTTPS function is in use. You must also enter the port number. Please refer to the support video page of the support site<Control No. P0002>、<Control No. P0003>.

・Are the network settings for the computer correct? Configure the default gateway or DNS server address correctly. When using the DDNS service, make sure that it is set correctly.

・In networking, do you configure [Default gateway]? Or do you configure it correctly? In IPv4, [Set]-[Network]-[IPv4 network], set [Default gateway] correctly.

・Does the router have a port forwarding configuration? If your router does not have UPnP capability, you must configure the port forwarding configuration to allow access to the computer from the Internet. Refer to your router's Instruction Manual for how to configure.

・Is the UPnP function disabled on the router? Refer to the router's instruction manual and enable the UPnP function.

・Does the router have packet filtering or other settings that prohibit access from the Internet? Enable your router to access from the Internet. Refer to your router's instruction manual for how to configure this function.

・Do you have access to the IP address (local address) for use on the local network? Check the IPv4 network settings, IPv6 network settings, and DDNS settings, and access the global address (or URL registered with the DDNS service) as the IP address of the computer for use on the Internet with the computer's port number.

・Is the global address of the machine (or router) informed to the [Viewnetcam.com] service server? Check the registered cameras on the [Viewnetcam.com] service website. If not, please go to the computer and [Set]-[Network]-[Advanced] to complete the [Viewnetcam.com] services registrations. Also, check the [Viewnetcam.com] status and system logs for the [Set]-[Maintenance]-[Status] of the computer.

・If the user name or password has been changed while the computer is being accessed and the user name or password being logged in has been changed in another web browser, the authentication screen is displayed each time the screen is switched. Close the Web browser and access the computer again.

・If you have changed the [Authentication method] setting, close the web browser and re-access it.

・Are you accessing in HTTPS mode? In HTTPS mode, the display will be slow depending on the specifications of your PC for decoding processing.
Refer to the web guide of your model for the recommended specifications of the PC.

・Do you have access to your computer on the same local network via a proxy? Configure the PC so that it does not go through a proxy.

・Are multiple users referring to the camera image at the same time? If multiple users refer to the camera image at the same time, the screen display may take longer or the camera image updating speed may be slower.

・URL is wrong. Or, is [/cam] not entered at the end of the URL? Ensure that the URL is entered correctly. When accessing the computer from a portable terminal, enter [/cam] at the end of the URL to be used when accessing the computer from the PC.

・Check that the URL is correct and that the URL is entered correctly.

・Is the SSL encryption method of the HTTPS of the mobile terminal or tablet terminal different from that of this device? Set the [Connection] of the HTTPS of this device to [HTTP] and re-access it.

・If HTTPS is used, access [http:///] while the HTTPS function is in use. You must also enter the port number. Please refer to the support video page of the support site<Control No. P0002>、<Control No. P0003>.

・Is the security setting of the web browser set to not accept cookies? Check the settings of your web browser.

・Is there a possibility that the registered e-mail address is incorrect? If the e-mail containing the links to the [Viewnetcam.com] services website is not sent, the registered e-mail address may be incorrect? Refer to the [Viewnetcam.com] services website to register the e-mail address correctly.

・Please refer to the instruction manual for your mobile terminal/tablet terminal for information about the limitation of image data size that can be displayed on the mobile terminal/tablet terminal.

・Check that the focus is adjusted correctly.

・Focus and zoom are adjusted after starting the camera, and the camera is out of focus for a certain period of time.

・Depending on the web browser or version, images may not be updated or other problems may occur.

・Images may stop being displayed due to network congestion or concentration of access to the machine. Request the acquisition of images by pressing the [F5] key on the PC keyboard.

・Is the [Brightness] set to darken? Click [Normal] for brightness.

・Is the [Brightness] set to brighten? Click [Normal] brightness.
When the [Adaptive black stretch] slider bar is moved in the [-] direction, the image is darkened.

・If flickering is a concern, set [Light control mode] to [Indoor scene].

・Check that the SD Memory Card is mounted correctly and correctly.

・Is the SD Memory Card formatted?

・[--------------MB] is displayed on the [Remaining capacity] of the [SD memory card] tab. Please format the SD Memory Card.

・[Remaining capacity] of the [SD memory card] tabs​#​##​#​​#​##​#​MB/​#​##​#​​#​##​#​MB is not displayed? Check the password lock setting.

・If the mail notification or unique alarm [Diag.] function is used, has the recognition error of the SD Memory Card been received?

・In the [Maintenance]-[Status]-[SD memory card] logs<SD>Is the recognition error displayed? Format the SD Memory Card.

・Is the SD Memory Card faulty? The SD Memory Card has a limited number of rewrites. Replace the SD Memory Card with a new one if it is rewritten frequently because it may last a long time.

・Check that the microphone and speakers are connected correctly and correctly.

・Transmission voice can only be used when connected with HTTPS.

・Some of our network disk recorders and PC software packages do not support [G.711]. Set the earpiece speech compression method to [G.726 (32 kbps)] or [AAC-LC].

・Press the [F5] key on the PC keyboard or press the [Live] button.

・Does the UPnP Windows component have been added? Add the UPnP Windows component to your PC?

・The port of this equipment may have been filtered by the firewall function of the virus check software. Change the HTTP port number of your computer to a port number that is not filtered.

・In the Advanced menu [Basic], is the lamp display setting set to [Off]? Set the lamp display setting to [On].

・The following may be improved.
Check the [Required PC Environment] in the web guide.

・Press the [F5] key on the PC keyboard to update the screen.

・Change the [Bit Rate* per Client] setting of the stream to a lower value.

・Change the [Initial display stream] setting to the lower [Max bit rate (per client) *] streams.

・This may be canceled by changing the settings of the PC. Right-click the PC screen and change the display by clicking [Display Settings] → [Change the size of text, apps, and other items].