16[Maintenance] to maintain the machine

The Maintenance page checks the system log, software upgrades, checks the status, and initializes the computer.
The Maintenance page consists of the [System log], [Upgrade], [Status], [Default reset], and [Data] tabs.
[Note:]

・The items that can be set differ depending on the function of the model.


・Refer to the catalog specifications for the functions installed in each model.

16.1[System log] to check the system logs

Click [System log] in the Maintenance page. Refer to the following how to display and operate the Advanced menu.
→5.1　How to display
→5.2　How to operate
If [SD memory card] is set to [Use] and an SD Memory Card is installed on your computer, up to 4000 system logs can be saved in the SD Memory Card.
→8.2　[SD memory card] for setting SD Memory Cards
If [SD memory card] is set to [Not use], up to 100 system logs can be saved in the computer's internal memory.
If the maximum number of system logs that can be saved is exceeded, the log is overwritten from the old log.
100 system logs are displayed and the logs are saved even if the camera is turned off.

[<<Latest 100 items
Click to display the list of the latest 100 system logs.

Next 100 items>>]
Click to display the following 100 items in the displayed system log list.

[Page number display]
The currently open page is displayed in the form [Page/Total Page].

[<<Previous 100 items
Click to display 100 items in front of the displayed system log.

[No]
The serial number in the system log is displayed.

[Time & date]
The date and time when the log occurred is displayed.
[Note:]

・If [Time display format] is set to [24h], the logging date and time will be displayed in 24-hour format.
[Description]
The contents of the system log are displayed.
For details on the contents of each system log, refer to the following.
→18.1　System Log Display

16.2[Upgrade] to upgrade the software

Click [Upgrade] in the Maintenance page. Refer to the following how to display and operate the Advanced menu.
→5.1　How to display
→5.2　How to operate
Here, you can review the software version and update the software to the latest version.
Contact your dealer for software for upgrading.

[Model no.], [MAC address], [Serial no.], [Firmware version], [IP address(IPv6)], [Time past from the date of manufacture]
Individual information on the computer is displayed.
[Note:]

・[MULTI_PTZ] [MAC address], [Firmware version], and [IP address(IPv6)] of the PTZ camera and Multi-directional camera are displayed.

1Contact your dealer and download the latest software to the hard disk of your PC.
[Important]

・Do not use space or double-byte characters in the save directory.

2Click [Select File] to specify the software that was downloaded.
[Note:]

・The latest version of the software is available on our technical information website.
https://i-pro.com/products_and_solutions/en/surveillance/documentation-database

3Click the radio button to select whether to initialize the data after the version upgrade has been completed.
[Note:]

・Note that the set data cannot be restored after initialization.

4Press [Execute].
The confirmation screen for executing the version upgrade is displayed.
[Important]

・After upgrading, be sure to check the version on this page.


・After upgrading, be sure to delete the temporary Internet file.
→18.2　Trouble!?


・Use a PC on the same subnet as the machine to upgrade the version.


・When using the version upgrade software, be sure to check the precautions at the dealer where you purchased the software and follow the instructions.


・Use our specified img file for the software to be used to upgrade the version.
Be sure to use [Model name _xxxxx.img] (model name is lowercase and [WV-] is not required) as the file name of the software to be used for version upgrading.
*[xxxxxx] contains the software version.


・Do not turn off the computer during version upgrading.


・Do not perform any operation during version upgrading until the version upgrade is completed.


・The following data will not be initialized even if [Initialize setup data after version upgrade is completed] is selected.
IPv4 DNS primary server address, secondary server address, IPv6 primary server address, DNS secondary server address, DHCP On/Off, IP address, subnet mask, default gateway, HTTP port, HTTPS port, HTTP/HTTPS connection method, CRT key, CA certificate, UPnP setting, communication rate, delivery rate control (bit rate), time setting, IEEE802.1X setting, function extension software, and function extension software setting

16.3[Status] for checking the status

Click [Status] in the Maintenance page. Refer to the following how to display and operate the Advanced menu.
→5.1　How to display
→5.2　How to operate
Here, you can check the status of the machine.
[Note:]

・Please refer to our technical information website <Control No. C0111> for the contents of the status display.

[Viewnetcam.com]
[Server]
The URLs for the [Viewnetcam.com] services server are displayed.
[Status]
This box indicates the registered status of [Viewnetcam.com] services.
[Personal(Camera) URL]
The URLs of cameras registered for the [Viewnetcam.com] services are displayed.
Image transmission
[Image transmission log]
Click the [Confirm] button, to display the image transmission log in a separate window.
If [SD memory card] is set to [Use] and an SD Memory Card is installed on your computer, up to 4000 image transmission logs can be saved in the SD Memory Card.
→8.2　[SD memory card] for setting SD Memory Cards
If [SD memory card] is set to [Not use], up to 200 image transmission logs can be saved in the computer's internal memory.
If the maximum number of image transmission logs that can be saved is exceeded, the log is overwritten from the old log.
100 image transmission logs are displayed and the logs are saved even if the camera is turned off.

[<<Latest 100 items
Click to display the list of the latest 100 image transmission logs.

Next 100 items>>]
Click to display the following 100 items in the displayed image transmission log list.

[Page number display]
The currently open page is displayed in the form [Page/Total Page].

[<<Previous 100 items
Click to display 100 items in front of the displayed image transmission log.

[No]
The serial number in the image transmission log is displayed.

[Time]
Time and date at the error occurrence will be displayed.

[Stream type]
The stream type (Stream(*), JPEG(*), SD memory card playback) of the image transmission logs will be displayed.
(*) displays the number.

[Connected user]
The user of the image transmission will be displayed.
[Note:]

・If [Off] is selected for [User auth.], [-] will be displayed.
[IP address]
The IP address of the image transmission will be displayed.

[Event]
Start requests, stop requests, and start errors (heavy access) of the image transmission will be displayed.
[Note:]

・A stop request may not be logged in the following cases.


- When settings related to the stream are changed, such as the image mode, stream, or resolution
- When moving to the setting screen from the Live image
- When the Live image is closed
- When the network is disconnected
UPnP
Port number (HTTP), port number (HTTPS)
The port number configured for port forwarding in UPnP is displayed.
[Status]
The state of the port forwarding is displayed.
[Router global address]
The global address of the router is displayed.
[Self check]
The hardware self-diagnosis results are displayed.
[Note:]

・If you set [Viewnetcam.com] in [DDNS] on the [Advanced] tab of the Network Page, the Network status is displayed.
[Operation information]
[Number of times of pan/tilt operation]
The number of PAN and TILT operations and the last replacement time are displayed.
Press the [Execute] button of the [Reset at the time of replacement] button to change the operation count to zero and the last replacement time is updated.
[Number of times of zoom/focus operation]
The number of ZOOM and FOCUS operations and the last replacement time are displayed.
Press the [Execute] button of the [Reset at the time of replacement] button to change the operation count to zero and the last replacement time is updated.
[Status]
The number of starts, energizing time, temperature sensor information, heater information, etc. are displayed.
[Note:]

・[PTZ] Only the PTZ camera is displayed as operation information.
Active ClearSight
[Active ClearSight]
Press the [Execute] button to operate the camera at high speed to remove adhered water droplets.
[Note:]

・[Rapid PTZ] [Active ClearSight] will appear only in Rapid PTZ Camera. Images may be distorted during [Active ClearSight] operation.
USB interface
[Status]
If you recognize that the Wi-Fi USB adapter for installation is connected to the USB port, the Wi-Fi USB adapter part number information is displayed. If it is not recognized, [Not use] is displayed.
[Disable]
To disable the Wi-Fi USB adapter for installation, press [Execute].
If you want to recognize the Wi-Fi USB adapter again, use the INITIAL SET button.
Initialize (refer to the WEB Guide for instructions on how to initialize using the INITIAL SET button).
[Note:]

・Only the models that the USB adapter can connect to are displayed.


・Refer to the catalog specifications for the functions installed in each model.
SD Memory Card
[Model no.]
Displays the model number of the SD memory card. If the product number data acquisition fails, [Read error] is displayed. When the SD Memory Card is not used, [Not use] is displayed. Otherwise, [Unknown] is displayed.
[Serial no.]
Displays the SD Memory Card serial number. If the serial number is not obtained, [Unknown] is displayed.
[Remaining capacity]
Displays the remaining capacity and total capacity of the SD Memory Card. The [SD memory card] tab-SD Memory Card info [Remaining capacity] on the Basic Page and the displayed content are the same.
[Total use time]
Displays the energizing time of the machine with the SD Memory Card inserted. If it fails to acquire the operating hours, [Unknown] is displayed. The operating time is updated once an hour.
[Number of overwrite times]
Displays the total capacity of the SD Memory Card, the number of files written to the SD Memory Card by the camera, and the number of times of overwriting calculated from the file size. If the overwrite count fails, [Unknown] is displayed.
[Note:]

・The number of times of overwriting is an estimate calculated in the computer and may differ from the actual number of times of overwriting.


・If you use [SD memory card password lock] and the passwords of SD cards do not match, the above information will not be displayed.
[No.] [Time & date] [Description] of logs
Displays the SD Memory Card log.
Classification
Form of label
Details of contents
SD Memory Card
<SD>Format
The SD Memory Card was successfully formatted.
<SD>Format error
An error occurred in the SD Memory Card format.
<SD>Recognition error
The SD Memory Card cannot be recognized correctly.
<SD>Write error
An error occurred during write processing of the SD memory card.
<SD>Read error
An error occurred during read processing of the SD Memory Card.
<SD>Deletion error
An error occurred during deletion processing of the SD Memory Card.
<SD>Files system error
An error occurred in the file system of the SD Memory Card.
<SD>Other errors
Other errors have occurred on the SD Memory Card.
<SD>The SD Memory Card recording continuity is wrong. Check the recording bit rate setting on the SD Memory Card.
Data is missing during write processing on the SD Memory Card.
<SD>An error occurs in the SD Memory Card. Check the SD Memory Card status.
Data is continuously missing during write processing on the SD Memory Card. Confirm that the SD Memory Card is correctly recognized. If not, restart the computer or unplug the SD Memory Card and insert it again.
[Important]

・To use this function correctly, format the SD Memory Card on your computer before using the SD Memory Card.


・The correct information may not be displayed on the SD Memory Card used on a computer other than this unit.


・Up to 30 SD Memory Card logs can be saved in the internal memory of this computer. If the maximum number of system logs that can be saved is exceeded, the log is overwritten from the old log.

16.4[Default reset] to initialize and restart the computer

Click [Default reset] in the Maintenance page. Refer to the following how to display and operate the Advanced menu.
→5.1　How to display
→5.2　How to operate
Here, initialize the computer's setup data and restart the computer.
[Reset to the default(Except the network settings)]
When [Execute] is clicked, the computer settings are reset to default settings. However, the network-related settings are not initialized.
When the initialization operation is performed, the product cannot be operated for approximately 3 minutes.
[Load the default HTML files (setup menu).]
[Execute] returns HTML files to their defaults.
When the initialization operation is performed, the product cannot be operated for approximately 3 minutes.
[Reset to the default and load the default HTML files.]
Press [Execute] to reset the computer settings and HTML files to their default settings. However, the network-related settings are not initialized.
When the initialization operation is performed, the product cannot be operated for approximately 3 minutes.
[Reboot]
Press [Execute] to restart the computer. After restarting, the product cannot be operated for about two minutes as it was when the power was turned on.
[Position refresh]
Refresh the machine position. The position can be corrected if the camera is misaligned with the home position or preset position while the camera is in use or if the camera is misdirected while the camera is powered on.
When position refresh is performed, operation cannot be performed for approximately 2 minutes.
[Important]

・If you install the camera, the camera may be turned by mistake. When registering a preset after installation, it is recommended to perform position refresh.
[Note:]

・Please refer to the following for the network settings. Refer to the WEB Guide for the formatting method.
→14.1　Networking [Network]


・When you select Alarm or Mail Notification function, if the SD Memory Card is not installed after restarting, you can notify the set [Destination E-mail address] or [Destination of notification].
→14.2.1　Set mail sending
→12.12　[Notification] to set alarm notification

16.5[Data] to back up/restore configuration logs

Click [Data] in the Maintenance page. Refer to the following how to display and operate the Advanced menu.
→5.1　How to display
→5.2　How to operate
Here, you can back up/restore your computer's setup data, scene files, and save your log.
Backup

[Setup data]
You can back up the computer's settings to your computer by clicking [Execute].

[Scene file]
By clicking on [Execute], you can back up the scene file settings for your computer.

[Logs]
You can back up your computer's logs by clicking [Execute].
[Important]

・It takes a long time to create a backup file when backing up configuration data and logs.


・If the backup operation takes more than 10 minutes, a communication timeout may occur. At this time, the backup data may not have been obtained completely, so please complete it within 10 minutes. You can also check whether the correct data was obtained by restoring the acquired data. (excluding log data)
Restore

[Setup data]
Press the [Select File] button to select the file of the set data to be restored.
Click the radio button to select whether to restore the network settings at restore time.
When [Execute] is clicked, restores start. After the restore is completed, the system restarts. Do not operate the screen until the restore is completed.
Be sure to use [Model name.dat] (model name is lowercase and [WV-] is not required) as the file name of the setting data to be used for restore.
[Important]

・If it takes more than five minutes to restore the setting data, the restore may have failed due to the disconnection of the communication.
Restore the system again.
[Note:]

・Restore operations for setup data are not applied to IEEE 802.1X related settings.


・Restore operations for setup data are not applied to the following network related settings.


　– [Line speed]
　– [Transmission data volume control (Bit rate)]

・Restore operations for setup data are not applied to UPnP related settings.


・Restore operations for setup data are not applied to HTTPS related settings (including CA Certificate and CRT key).


・Restore operations for setup data are not applied to extension software related settings.
[Scene file]
Press the [Select File] button to select the file of the scene file setting data to be restored.
When [Execute] is clicked, restores start. Do not operate the screen until the restore is complete.
Be sure to use [Model name.txt] (model name is lowercase and [WV-] is not required) as the file name of the scene file data to be used for restore.