13Other

・When a deviation from the registered installation angle is detected, it is recorded in the log.

・It is recorded in the log when you return to the registered installation angle.

・Radar firmware up failed. Check that the firmware to be uploaded is correct, and try again. Alternatively, wait a few seconds and try again.

・As a result of the manual radar self-test, a successful operation is logged.

・As a result of the manual radar self-test, it is logged that the radar is not working properly. Contact your original retailer.

・As a result of the radar self-test, it is logged that the radar is not working properly. Contact your original retailer.

・Are category 5e or higher cabled to the network connector?

・Is the link indicator (LINK) lit? If it is not lit, the LAN is not properly connected or the destination network is not working properly. Check the cable for loose connection and wiring.

・Check that the machine is turned on? Check that the machine is turned on.

・Is a valid IP addressset for this machine?

・Are you accessing the wrong IP address? Use the following procedure to check connectivity. If Reply is returned from this machine at > ping　IP addressing set for the machine at Windows command prompt, the machine is operating normally. If you do not receive a Reply, check the connection in the following way on the PC connected to the same network as the camera. If the PC firewall setting is enabled, temporarily cancel the setting and then perform thecamera setting.

・Have you set 554 to the HTTP port number? Use a port number other than 20, 21, 22, 23, 25, 42, 53, 67, 68, 69, 80, 110, 123, 161, 162, 443,554, 995, 1883, 8883, 10669, 10670, 59000 to 61000 as the HTTP port number to use with this unit.

・Is the set IP address duplicated with other devices? Is the set address inconsistent with the destination network/subnet? [When the instrument and PC are connected in the same subnet] Is the IP address of the instrument and PC set in the same subnet? Also, is [Use Proxy Server] set in the PC? When accessing this machine in the same subnet, it is recommended to set the address of this machine to [Remove from Proxy] address. [When this machine and the PC are connected to different subnets] Is the default gateway set for this machine incorrect?

・When using the HTTPS function, if you are using the [http://] to access? HTTPS, use the [https://] to access. You also need to enter the port number. From the support video page of the support site<Control No. :P0002>、<Control No. :P0003>See also.

・Are the network settings of this machine correct? Set the default gateway or DNS server address correctly. If you are using DDNS servicing, make sure that it is set correctly.

・Have you configured [Default Gateway] in your network settings? Or have you configured it correctly? If it is IPv4, make sure to configure [Default Gateway] correctly in [Set]-[Network]-[IPv4 network].

・Is port forwarding configured on the router? If your router does not have UPnP functionality, port forwarding must be configured to enable Internet-based access to this unit. For the setting method, refer to the instruction manual of your router.

・Is the UPnP function of the router disabled? Refer to the instruction manual of your router to enable the UPnP function.

・Have you set up packet filtering to prohibit access to the router from the Internet? Please set up your router so that it can be accessed from the Internet. For the setting method, refer to the instruction manual of your router.

・Is the IP address (local address) used in the local network being accessed? Check the IPv4 network settings, IPv6 network settings, and DDNS settings, and use the global address (or the URL registered in the DDNS service) and the port number of this machine as the IP address of this machine when using the Internet.

・Have you changed the user name or password? If you change the user name or password of a user who is logged in with a different web browser while accessing this machine, the authentication screen is displayed each time you switch the screen. Close the web browser and access the machine again.

・Have you changed the [Authentication method] settings? If you changed the [Authentication method] settings, close the web browser and visit it again.

・Are you accessing in HTTPS mode? When accessing in HTTPS mode, it is decrypted, so it will be delayed depending on the specification of your PC.
For the recommended specifications for PC, refer to the WEB guide for your model.

・Is this machine in the same local network accessed through a proxy? Set the PC so that it does not pass through a proxy.

・Are multiple users viewing camera images at the same time? If multiple users view camera images at the same time, the screen display may take a long time or the camera image may update slowly.

・The URL is wrong. Or, at the end of the URL, is [/cam] not entered? Check that the URL is entered correctly. When accessing this machine from a mobile device, you need to enter [/cam] at the end of the URL used when accessing from the PC.

・Is the URL correct? Check that the URL is correctly entered.

・Is the SSL encryption method of the HTTPS of the handheld device or tablet device different from that of this machine? Set the [Connection] of this machine to [HTTP] and re-access.

・When using the HTTPS function, if you are using the [http://] to access? HTTPS, use the [https://] to access. You also need to enter the port number. From the support video page of the support site<Control No. :P0002>、<Control No. :P0003>See also.

・Have you exceeded the size of the image data that can be displayed on the mobile device or tablet device? For the restrictions on the image data size that can be displayed on the mobile device or tablet device, refer to the user's manual for your mobile device or tablet device.

・Depending on the web browser or version, the image may not be updated or other problems may occur.

・Image display may stop due to network congestion or centralized access to this unit. Request to acquire images by pressing [F5] on the PC keypad.

・Is the [Brightness] set to darken? Press the Brightness [Standard] button.

・Have you set the [Brightness] to brighten up? Click the Brightness [Standard] button.?
Move the [Adaptive black stretch] slider-bar to [-] to darken the picture.

・If you are concerned about flickering, set [Light control mode] to [Indoor scene].

・Check whether the SD memory card is inserted correctly or not.

・Is the SD memory card formatted? Format the SD memory card.

・[SD memory card] Is [‑‑‑‑‑‑‑‑MB/‑‑‑‑‑‑‑‑MB] displayed in [Remaining capacity]? Format SD memory card.

・In [Remaining capacity] on the [SD memory card] tab.[​#​##​#​​#​##​#​MB/​#​##​#​​#​##​#​Is MB] displayed? Check the password-lock setting.

・If you are using email notifications or TCP alarm notification's [Diag.] function, are you receiving an error identifying the SD memory card?

・[Maintenance]-[Status]-[SD memory card] logging:<SD>Is the recognition error displayed? Format the SD memory card.

・Is the SD memory card defective? The SD memory card has a limited number of rewrites. Replace the SD memory card. If the memory card is rewritten frequently, the card may have a limited service life.

・Is the microphone and speaker connected correctly? Check if the connection is correct.

・Voice transmission can be used only when connected via HTTPS.

・Some of our network disk recorders and PC software packages do not support [G.711]. Set the audio compression method to [G.726 (32 kbps)] or [AAC‑LC].

・Press [F5] on the PC's keyboard. Alternatively, press [Live].

・Have you added the UPnP's Windows component? Please add the UPnP's Windows component to your PC.

・The port of this machine may be filtered by the firewall function of the virus check software. Change the HTTP port number of this unit to a port number that is not subject to filtering.

・In the Advanced Settings menu [Basic], is the indicator setting set to [Off]? Set the indicator setting to [On].

・The following contents may be improved.
Check [Required PC settings] in the WEB manual.

・Press [F5] on the PC keypad to refresh the window.

・Change the [Bit Rate per Client*] setting for the stream to a lower value.

・Change the [Initial display stream] setting to a lower stream of [Max bit rate (per client) *].

・It may be resolved by changing the settings of your PC. Right-click on the PC window, and change the display in the setting of [Display Settings] → [Change the size of text, apps, and other items].