6Service Notice

What's New in Ver 12.6.0 (Released December 2025)

New Features / Improvements

● Support audio output (independent camera)


● Support Security Radar
Support audio output (independent camera)
Audio transmission function with independent camera is now supported.(Audio output)
Support Security Radar
Security Radar registration and PTZ Manual Tracking are now supported.(3.11　Use the Security Radar's PTZ Manual Tracking function)

What's New in Ver 12.5.0 (Released September 2025)

New Features / Improvements

● Support echo cancellation during audio output（Remote Monitoring）
Support echo cancellation during audio output（Remote Monitoring）
Echo cancellation is now supported during audio communication using a smartphone speaker on cameras.

What's New in Ver 12.4.0 (Released June 2025)

New Features / Improvements

● Support screen tap-and-hold operation for smooth camera pan and tilt.


● Support audio output.(Remote Monitoring)


● Support Single Sign-On.(Remote Monitoring)


● Support network environment checking.(Remote Monitoring)　
Support screen tap-and-hold operation for smooth camera pan and tilt.
You can also tap and hold on the screen to smoothly move the camera in that direction.(3.1.2　Live screen)
Support audio output.(Remote Monitoring)
This app can be used to transmit audio from a smartphone to a camera registered with Remote Monitoring.
[Important]

● Audio output is available only with the following cameras. (2.2.3　Live video type)


　 • Live video from a camera registered with Remote Monitoring (Cloud Camera)


　 • Live video from a camera connected to a recorder registered with Remote Monitoring (Via Cloud Recorder)


　 For cameras other than those listed above, the [Output] button will not be displayed on the camera control panel.



● The following settings are required to use the audio output function.


 　• Set the camera's "Audio transmission mode" to "Audio output", "Interactive (full-duplex)", or "Interactive (half-duplex)".


　 • Enable "Audio output" in the Remote Monitoring permission settings.



● The following firmware versions are required to audio output.


　 When using Cloud Recorder
　NX series: Ver. 1.30 or later
　NU series: Ver. 1.50 or later


　 When using Cloud Camera
　New X-series: Ver. 3.40 or later
　Other series: Ver. 2.80 or later
　*For details, please check the release notes for the firmware/software for the camera.

● For more information on camera and recorder firmware, please refer to the firmware/software release notes for the appropriate device.


　 https://i-pro.com/products_and_solutions/en/surveillance/learning-and-support/knowledge-base/release-note


During audio transmission.
During pausing audio transmission.
Support Single Sign-On.(Remote Monitoring)
You can access the registered Remote Monitoring using your Apple or Google account ID and password.
[Important]

● If you are using an Android device, you can access the service using a Google account.
If you are using an iOS device, you can access the service using either an Apple or Google account.



● When using this function, you need permission to share your Apple or Google account information with this app.



● Only one Remote Monitoring account can be accessed using this function.
If you have already used this function, you cannot use an Apple or Google account when registering another Remote Monitoring account. Please take one of the following measures.


　 • Unregister the Remote Monitoring account registered using this function (4.2.8　Cancel Remote Monitoring registration)
* At this time, the link between the Remote Monitoring account and your Apple or Google account will also be cancelled. If you want to log in using your Apple or Google account on another mobile device or web browser, please re-register.


　 • Register an account using the Remote Monitoring email address and password (2.2.1　Registration of Remote Monitoring)



● The camera registration function cannot be used with a Remote Monitoring account registered using this function. (4.2.7　Registration of camera in Remote Monitoring)
When registering a camera, please register an account using the Remote Monitoring email address and password. (2.2.1　Registration of Remote Monitoring)
Support network environment checking.(Remote Monitoring)
You can check the network environment of the device.
Refer to “4.2.9　Check network environment” for further information about how to check the network environment.

What's New in Ver 12.3.1 (Released May 2025 iOS only)

Resolved Issue

● Fixed an issue where the app did not function properly on iPads running iPadOS 18 or later.

What's New in Ver 12.3.0 (Released May 2025)

New Features / Improvements

● Support playback recorded video by tapping the notification pop-up(Remote Monitoring)


● Support display of operation guide and FAQ for the web version
Support playback recorded video by tapping the notification pop-up(Remote Monitoring)
This application can be used to play back recorded video by tapping the alarm notification pop-up.
Refer to “4.9.2　Set the camera display when you tap the notification pop-up [Notification pop-up action setting]” for further information about how to set the camera image that is displayed when you tap the pop-up display.
Support display of operation guide and FAQ for the web version
The display of the operation guide and FAQ for the web version will be supported.

What's New in Ver 12.2.0 (Released February 2025)

New Features / Improvements

● Usability Improvements
Usability Improvements

• Organized settings screen items by category


• Expanded the number of presets to 20


• Improved thumbnail display errors in the camera list

What's New in Ver 12.1.0 (Released October 2024)

New Features / Improvements

● Support image quality setting function (Remote Monitoring)


● Support AUX control function (Remote Monitoring)


● Support video settings via relay server (Remote Monitoring)


● Support camera settings of Corner Camera (independent camera)
Remote Monitoring image quality setting function (Remote Monitoring)
This app allows you to adjust the image quality settings of the camera under the recorder registered with Remote Monitoring.
[Important]

● The image quality settings can be changed only for the following cameras.


　 • Live video from a camera connected to a recorder registered with Remote Monitoring(via recorder)（2.2.3　Live video type）

1  Tap

2  A list of image quality settings will be displayed on the control panel, and the settings for each one can be changed.
Basic adjustment
Brightness
Maximum gain
Sharpness level
DNR
Super Dynamic
Super Dynamic
Level
BLC/HLC
BLC level
HLC level
Light control mode
Light control mode
Maximum shutter
Light control speed
Day & Night (IR)
Day & Night (IR)
Intelligent Auto
Intelligent Auto
Face priority level (Brightness)
Motion priority level (Shutter)
Zoom/Focus adjustment
Zoom ratio designation
Auto focus
Focusing at Day & Night switching
Auto backfocus
Auto backfocus
Remote Monitoring AUX control function (Remote Monitoring)
The device connected to the AUX terminal of the camera connected to a recorder registered with Remote Monitoring will be set to an open or closed state.
[Important]

● AUX control is available only with the following cameras. (2.2.3　Live video type)


　 • Independent camera


　 • Camera connected to a recorder


　 • Live video from a camera connected to a recorder registered with Remote Monitoring (New)


　 When the camera in use is other than the above, the [AUX] button will not be displayed on the camera control panel.

● The following settings are required to use the AUX function.


　 • Set the camera's terminal 3 setting to “AUX output”.


　 • Enable “Camera Control” in the authority setting of Remote Monitoring. (When controlling the AUX control of the camera under the recorder registered to Remote Monitoring.)



● When controlling AUX, be sure to use it only for the purpose where the status can be checked with live video.


　 (Example: Control the lighting of the place where the camera is installed.)
[Note]

● The name of the [Open] button and the [Close] button can be changed. Refer to “4.7.7　Set the AUX title [AUX title]” for how to change the name.

［Open］ ：The status of the AUX connector will be open.
［Close］：The status of the AUX connector will be closed.
Remote Monitoring Video settings via relay server (Remote Monitoring)
The video from a camera via Remote Monitoring service might not be stable as it comes via a relay server depending on the network. In this case, changing frame rate or bit rate can improve the video.

1  Tap [Video settings via relay server]

⇒ The video settings screen for when using a relay server will be displayed.

The Mode, Frame Rate, and Bit Rate can be set.
Support additional camera setting (independent camera)
The settings of the independent camera can be changed.
[Important]

● Camera setting is available only with the following cameras. (2.2.3　Live video type)


　 • Independent camera
New supported models are below:

●Corner Camera : WV-X25580
Basic setup

Camera title
Camera title on Screen (OSD)
Image rotation
Date setting
Date/Time
Set the device time to the camera - (On/Off)
Date/time display
Time display format - (24h/12h)
Date/time display format (e.g. DD/MM/YYYY)
Time zone
Summer Time
Video settings
Image capture mode *1
Transmission priority (360-degree fisheye Camera only)
Image adjust settings
Brightness
Maximum gain
Sharpness level
DNR
Light control mode
Day and Night(IR)
Intelligent auto
Registering the installation angle of view (i-PRO mini only)
Installation angle of view confirmation
Angle of view registration
Angle of view error lamp

*1: “Image capture mode” of multi-directional camera cannot be changed from i-PRO Mobile APP.