Troubleshooting

Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below.
Symptom
Cause/solution
No image displayed

・Are the cables appropriately connected to HDMI output connector and SDI output connector?


  Check whether the connection is appropriately established.

・Is the video output signal format of each output connector compatible with the video format displayable on the monitor?


  Check whether the video output signal format is compatible with the video format.

・Is the monitor luminance appropriately adjusted, or is the contrast appropriately adjusted?


  Check whether the monitor settings are appropriate.

・Check the monitor after restoring the default settings (1:ON, 2:ON, 3:ON, 4:ON, 5:ON, 6:ON).


The lamp status is not changed after the [PROFILE] button is pressed

・Pressing once displays the state.


 Press the [PROFILE] button repeatedly until your target indicator lights.
The lighting indicator of the [AE] button unchanged

・Pressing once displays the state.


 Press the [AE] button repeatedly until your target indicator lights.
The lighting indicator of the [IE] button unchanged

・Pressing once displays the state.


 Press the [IE] button repeatedly until your target indicator lights.
Only the color bar displayed

・Is the camera cable appropriately connected at both the connector of the CCU and the connector of the camera head?


  Check whether the connection is appropriately established.
Blurred whole screen

・Is the lens aperture appropriately adjusted?


  Check whether the aperture is appropriately adjusted.
 Use lenses with recommended F number or higher.
“AWC OK” not displayed

・When the screen is too bright, narrow the lens aperture or set “AE” in the SETUP menu to “AUTO”.


No sound from monitor

・This unit is not applicable to sound output.


The “FAN STOPPED” message is displayed

・The fan is stopped.


 Turn off the power immediately, and contact your dealer or the operator for the fan replacement.
The “Unsupported Camera Head” is displayed.

・An unsupported camera head is connected.


 Contact your dealer.