4Other

・The DNS server might be specified incorrectly. Check the DNS settings again.

・The DNS server might be down. Contact your network administrator.

・The DDNS server might be down. Contact the server administrator.

・Hosts with the same name are registered on the DDNS server. Reaffirm the DDNS Update setting.

・A problem with the DDNS Update function has occurred. Reaffirm the DDNS Update setting.

・The IP address of the server may be incorrect. Reaffirm the server's IP address setting.

・The NTP server may be down. Contact the server administrator.

・Problems with the NTP function are occurring. Reaffirm the NTP settings.

・Successful time adjustment.

・The creation of the signature request was completed.

・The CA certificate installation is completed.

・The CA certificate has been deleted.

・Previous CRT keys were applied as CRT keys.

・CRT key generation completed.

・Displays the user name of the user logged in to the computer when user authentication is configured.

・Displays the IP address of the user logged in to the computer when host authentication is configured.

・Displays the user name of the user who failed to log in to the computer when user authentication is configured.

・If the user is not registered, the (unregistered user) is displayed.

・The log for [Login failed] may remain during normal operation, but this is not an error in the camera.

・If a large number of consecutive logs are retained, unauthorized access may be obtained. Contact your network administrator.

・The firmware version is successfully upgraded and the firmware version (before/after) is logged.

・Farm-up failed due to timeout due to insufficient communication bandwidth. Confirm the communication environment and perform the procedure again.

・Farm-up failed because the wrong file was uploaded. Select the firmware of the computer and perform the test again.

・Firmup failed due to file corruption during firmware transfer. Confirm the communication environment and perform the procedure again.

・Farm-up failed because Firmware digital signature verification failed. Check that the firmware to be uploaded is correct, and try again.

・Error occurred during firmware version upgrade. Wait for a while before starting the procedure again.

・Are cables of category 5e or higher connected to the network connector?

・Check that the link lamp (LINK) is illuminated. If it is not illuminated, the connection to the LAN is not normal or the network to which the connection is made is not operating normally. Check the cable for faulty contact and wiring.

・Check that the power to the machine is ON and that the power to the machine is ON.

・Are valid IP addresses set for your computer?

・Are incorrect IP addresses accessed? Confirm the connection using the following method. In the Windows command prompt>If Reply is returned from your computer under ping [IP address set for your computer], it is operating normally. If Reply is not returned, check the connection using the PC connected to the same network as the camera as shown below. If the firewall setting of the PC is enabled, temporarily cancel the firewall setting before setting the camera.

・Start the IP Easy Configuration Software, check the camera IP address, and access the IP address.

・If the network configuration (IP address, subnet mask, default gateway) is incorrect, restart the camera and change the network configuration using the IP easy configuration software within 20 minutes.

・In an environment without a • DHCP server, restarting the computer with the Initialization button sets the IP address to [192.168.0.10(*)]. Then access the computer to reset the IP address (which initializes all settings).

・HTTP port numbers other than 20, 21, 22, 23, 25, 42, 53, 67, 68, 68, 69, 80, 110, 123, 161, 162, 443, 554, 995, 1883, 883, 10669, 10670, 59000-61000 should be used for HTTP port numbers.

・Is the set IP address overlapping with other devices? Is the set address and the destination network subnet conflicting? (If the computer and the PC are connected in the same subnet)? Is the set IP address of the computer and PC set to the same subnet? Also, if [Use Proxy Server] is not set on the PC, or if you are accessing the computer within the same subnet, it is recommended that the [Remove from proxy] address be set. If the computer is connected to a different subnet, is the default gateway set for the computer correct?

・If HTTPS is used, access [http:///] while the HTTPS function is in use. You must also enter the port number. Please refer to the support video page of the support site<Control No. P0003>.

・Are the network settings for the computer correct? Configure the default gateway or DNS server address correctly. When using the DDNS service, make sure that it is set correctly.

・In networking, do you configure [Default gateway]? Or do you configure it correctly? In IPv4, [Set]-[Network]-[IPv4 network], set [Default gateway] correctly.

・Does the router have a port forwarding configuration? If your router does not have UPnP capability, you must configure the port forwarding configuration to allow access to the computer from the Internet. Refer to your router's Instruction Manual for how to configure.

・Is the UPnP function disabled on the router? Refer to the router's instruction manual and enable the UPnP function.

・Does the router have packet filtering or other settings that prohibit access from the Internet? Enable your router to access from the Internet. Refer to your router's instruction manual for how to configure this function.

・Do you have access to the IP address (local address) for use on the local network? Check the IPv4 network settings, IPv6 network settings, and DDNS settings, and access the global address (or URL registered with the DDNS service) as the IP address of the computer for use on the Internet with the computer's port number.

・If the user name or password has been changed while the computer is being accessed and the user name or password being logged in has been changed in another web browser, the authentication screen is displayed each time the screen is switched. Close the Web browser and access the computer again.

・If you have changed the [Authentication method] setting, close the web browser and re-access it.

・Are you accessing in HTTPS mode? In HTTPS mode, the display will be slow depending on the specifications of your PC for decoding processing.
Refer to the web guide of your model for the recommended specifications of the PC.

・Do you have access to your computer on the same local network via a proxy? Configure the PC so that it does not go through a proxy.

・Are multiple users referring to the camera image at the same time? If multiple users refer to the camera image at the same time, the screen display may take longer or the camera image updating speed may be slower.

・URL is wrong. Or, is [/cam] not entered at the end of the URL? Ensure that the URL is entered correctly. When accessing the computer from a portable terminal, enter [/cam] at the end of the URL to be used when accessing the computer from the PC.

・Check that the URL is correct and that the URL is entered correctly.

・Is the SSL encryption method of the HTTPS of the mobile terminal or tablet terminal different from that of this device? Set the [Connection] of the HTTPS of this device to [HTTP] and re-access it.

・If HTTPS is used, access [http:///] while the HTTPS function is in use. You must also enter the port number. Please refer to the support video page of the support site<Control No. P0003>.

・Please refer to the instruction manual for your mobile terminal/tablet terminal for information about the limitation of image data size that can be displayed on the mobile terminal/tablet terminal.

・Are you accessing /live/tab.html with a 2K head connected? If a 2K head is connected, access /cam.

・Check that the focus is adjusted correctly.

・Depending on the web browser or version, images may not be updated or other problems may occur.

・Images may stop being displayed due to network congestion or concentration of access to the machine. Request the acquisition of images by pressing the [F5] key on the PC keyboard.

・Is the [Brightness] set to darken? Click [Normal] for brightness.

・Is the [Brightness] set to brighten? Click [Normal] brightness.

・If flickering is a concern, set [Light control mode] to [Indoor scene].

・Check that the USB Memory is mounted correctly and correctly.

・Is the USB Memory formatted?

・When formatting the USB memory, did you perform a quick format? Please fully format the USB memory.

・[--------------MB] is displayed on the [Remaining capacity] of the [USB memory] tab. Please format the USB Memory.

・Is the USB Memory faulty? The USB Memory has a limited number of rewrites. Replace the USB Memory with a new one if it is rewritten frequently because it may last a long time.

・After connecting the USB memory, you cannot record for 5 seconds or take a snapshot from the「」button on the front of the unit. Please wait at least 5 seconds after connecting the USB memory before starting these functions.

・If you want to operate the recording from the 「」 button on the front of the unit, please perform the initial setup from the browser in advance.

・When the overwrite of the USB memory is set to Off and there is insufficient remaining capacity on the USB memory, if you execute a snapshot using the 「」 button on the front of the unit, "SNAPSHOT" will be displayed on the monitor but the image will not be saved.

・Press the [F5] key on your PC keyboard or click the [Live Image] button.

・Have you added the UPnP Windows component? Add the UPnP Windows component to your PC.

・The port of this equipment may have been filtered by the firewall function of the virus check software. Change the HTTP port number of your computer to a port number that is not filtered.

・Press the [F5] key on the PC keyboard to update the screen.

・Change the [Bit Rate* per Client] setting of the stream to a lower value.

・Change the [Initial display stream] setting to the lower [Max bit rate (per client) *] streams.

・This may be canceled by changing the settings of the PC. Right-click the PC screen and change the display by clicking [Display Settings] → [Change the size of text, apps, and other items].