Last updated: January 2026

 

• Scenario: This guide explains the detailed steps for registering multiple cameras with Genetec Security Center SaaS. It is structured around the following three main steps.
  
  1. Preparation: Prepare the required software and the setup requirements.
  2. Camera Settings: Perform the initial setup to prepare the camera for registration.
  3. Camera Registration: Register the camera with the Security Center SaaS.
  4. Re-registration: Re-register the camera with the Security Center SaaS. 
   
• About Security Center SaaS: For more information about Security Center SaaS, please refer to the following page.
  Security Center SaaS | Genetec
  
  Before registering cameras in Security Center SaaS, you need to complete the initial setup process. This includes creating your SaaS account, configuring system settings, and ensuring network connectivity as described in the Setup overview for Security Center SaaS.

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1. Preparation

Prepare the required software and configuration prerequisites.

Items to prepare

• Camera firmware version V3.65 or later
• Extension software
• Please see D2C for Genetec Security Center SaaS for the following:
  • Extension Software
  • Version Compatibility
  • Compatible Model List
• Internet connection to the camera

Ensure that the restrictions and requirements for D2C Application software are met.

• Uninstall other apps except AI-VMD and D2C Application.
• It is not possible to transfer recorded data from the SD card to the cloud, but the camera itself can record on the SD card in JPEG format.
  Therefore, the SD card recording format must be set to Off, JPEG(1), or JPEG(2) (default: JPEG(2)).
• Do not change streaming settings (framerate, resolution, H.265) on the camera browser when connected to the cloud.
• Maximum of 5 sessions via camera browser while connected to the cloud
• ONVIF should be set to ON (Setup->Network->ONVIF)    (Same as Default)

 

2. Camera Settings

Perform the initial setup to prepare the camera for registration.
This section explains how to use the i-PRO Configuration Tool (iCT) to configure multiple cameras simultaneously.
Download and install iCT from the following page.
i-PRO Configuration Tool
 

2.1 Uninstall Other Apps Except AI-VMD

1. Start iCT and select [Professional Mode].
2. Select [Ext. Software Management] > [Remove App./Reg.Key].
3. Select the target camera and choose [Remove i-PRO applications].
    Select AI application except AI-VMD.
    Note: Repeat steps 3 to 6 to remove each AI application except AI-VMD.
4. Click [Next].

 

5. When the confirmation message appears, click [Yes].
The app uninstallation will begin.
6. After the app uninstallation is complete, click [Completed].

2.2 Update Camera Firmware

Update camera firmware to version 3.65 or later.
If the firmware version is older than v3.50, a 2-step update is required. 

1. Select the target camera.
2. Click [Download].

 

3. The firmware download will begin.
After the firmware download is complete, click [Start].

 

4. Click [Start].

 

5. The firmware update will begin.
After the firmware update is complete, click [Completed].

 

2.3 Install the D2C app

1. Select [Ext. Software Management] > [App. Installation/Update].
2. Select the target camera.
3. Select [Download].
4. Click [Confirm].

 

5. Click [Start].

 

6. Select [Installation].
In the [Extension software] field, select [D2C for Genetec Security Center SaaS].
Click [Confirm].

 

7. Click [Start].

 

8. The installation will begin.
After the installation is complete, click [Completed].

 

2.4 Enable Security Center SaaS Enrollment

1. Open the App Configuration via a web browser.
2. Make sure to select [Enable] and click [Set].
The Enrollment status will appear as [Accessing server].

 

3. Camera Registration 

Register the camera with the Security Center SaaS.

1. Click [Go to Security Center SaaS].
・Link to the [Genetec SC SaaS website]
・Signing in is required, and you need to create an account in advance

 

2. Select [Genetec Configuration].

 

3. Select [+ Add device].

 

 4. In Step 1 [Type], select [Camera].

 

5. In Step 2 [Method], select [Direct-to-cloud].

 

6. Select [i-PRO].

 

7. In Step 2 [Activation], copy & paste [Serial number] and [Secret key]. By clicking the copy button, you can copy the serial/secret to the clipboard.
Click [Continue].

 

8. In Step 4 [Configuration], enter [Name] and select [Recording profile].
Click [Continue].

 

9. In Step 5 [Summary], Click [Close].

 

 

10. After the registration, ensure the Enrollment status is [Connected to server].
 Note: Registration may take some time.

 

11. Click [Operation].

 

12. The live video from the camera will be displayed on the Operation screen.
For more information about the features of Security Center SaaS, please refer to the Genetec manual.
Security Center SaaS User Guide for Web

 

4. Re-registration

To re-register a camera to SC SaaS, you need to uninstall and reinstall the D2C app. After uninstalling the app, please perform  Section 2.3 and the following steps again.

4.1 Uninstall the D2C app

1. Start iCT and select [Professional Mode].
2. Select [Ext. Software Management] > [Remove App./Reg.Key].
3. Select the target camera and choose [Remove i-PRO applications].
4. Select [D2C for Genetec Security Center SaaS].
5. Click [Next].

 

6. When the confirmation message appears, click [Yes].
7. The app uninstallation will begin.
After the app uninstallation is complete, click [Completed].

4.2 Camera registration

Perform Section 2.3  and the following steps again.