Last updated: September 2025

Scenario:
This page explains how to troubleshoot when Genetec Security Center cannot be registered with i-PRO Active Guard.

Phenomenon:
The registration of Genetec Security Center to i-PRO Active Guard fails because the AI event cannot be registered automatically. A popup message [Invalid response] is displayed.

Occurrence Condition:
Genetec Security Center 5.13.1/5.13.2 is newly registered to i-PRO Active Guard.

After the registration error, the value [11019] for [Loitering(i-PRO)] does not exist.

1. Workaround

Manually add [Loitering(i-PRO)] to Events.

1. Open [Config Tool] > [System] > [General settings] > [Events].
2. Click the [+] button.

 

3. Set the following parameters and click [Save].

• Name: Loitering(i-PRO)
• Entity type: Camera
• Value: 11019

 

4. Click [Apply].

 

5. Register Genetec Security Center again from the VMS registration screen of i-PRO Active Guard.

 

 

Genetec Security Center 5.13.1.2 / Driver Pack 13.2