Troubleshooting: Bounding Box Not Displayed
Last updated: April 2025
Scenario: This guide explains what to check if a bounding box is not displayed in Genetec Security Center.
1. Check the Camera Settings
1.1 Enable AI-VMD and Check the Area Settings
1.2 Check the Schedule Settings
1.3 Check Time Synchronization
2. Check the Security Desk Settings
1. Check the Camera Settings
1.1 Enable AI-VMD and Check the Area Settings
1. Open the camera settings in a web browser.
2. Select [Ext. software] > [AI-VMD].

3. Select [2. AI motion detection setting].
4. Make sure the Detection area is properly configured.
5. Make sure the Detection object is properly configured.
6. Make sure the Detection mode is properly configured.

1.2 Check the Schedule Settings
1. Select [Operation sched.].
2. Make sure the AI-VMD schedule is enabled.

1.3 Check Time Synchronization
Verify that the time on the camera and the PC are synchronized.
1. If there is a time discrepancy, go to [Basic] > [Basic].
2. Check the box for [Set PC time to the camera], then click [Set].

3. If you are using an NTP server, go to [Network] > [Advanced] > [NTP].
Ensure that the NTP settings are properly configured.

2. Check the Security Desk Settings
1. Open Security Desk and select the [Monitoring] tab.
2. Select the target camera.
3. Right-click on the live screen and go to [Camera] > [Overlays] > [Metadata], then make sure it is checked.

Genetec Security Center 5.12 / Driver Pack 12.5