Troubleshooting Information for AI Analytics Applications

September, 2022: Revised to be applicable to all i-PRO Network Camera with AI engine

This article provides the troubleshooting information for the operation of below additional applications on i-PRO Network Camera with AI engine.
- AI-VMD (WV-XAE200W)
- AI Privacy Guard (WV-XAE201W)

We recommend installing cameras after the on-site verification as the detection accuracy depends highly on the installation condition, when using those applications.
Note that AI Model Training will not be performed after the installation as those applications include the results of AI Model Training.

The below table describes the issues, the possible causes and the corresponding methods when operating AI-VMD(WV-XAE200W) and AI Privacy Guard(WV-XAE201W).

No	Application		Issue	Possible cause	Corresponding method
	XAE200W	XAE201W
1	✔		The detection accuracy has decreased from the one at the installation	Installation environment such as the height and the distance from the camera to the subject are out of specifications	• Re-evaluate the installation environment referring to the Operating Instructions of application software
					-> Items to check: the position of light source, significant increase in the number of people on the image and the change in the sunshine condition.
					• Re-evaluate the settings in the camera (or the application)
					-> Items to check: detection areas, mask areas and the depth setting
					• Perform the image quality setting on each camera
2	✔		False positive alarm and true negative alarm occur	• The difference in brightness between the background and the moving object is small	Eliminate the causes described on the left
				• The object is too small or too large
				• Outside light such as sunlight and headlights come in the shooting area
				• The camera is shaking
				• The weather is extremely bad
				• Reflected light from a puddle or glass come into the shooting area
				• Flags or vinyl and so forth are fluttering in the wind
				• Insects and animals come into the shooting area
3		✔	Does not perform Blurring or Block processing configured at the installation	• The target object is out of focus	Eliminate the causes described on the left
				• The target object is blurred
				• The target object is overexposed or underexposed
				• The target object is lying down or felled

-> Contact your installation contractor or distributor for further detail.