Alarm setting in an enviroment with multiple NICs
Last update: July, 2024
In an environment with multiple NICs on Genetec Security Center, you may not receive alarms. In that case, please review the following settings.
<Genetec Setting>
1. Select [Video] - [Archiver] - [Resources] - [Server] - "+".
![Alarm setting with Multiple NICs](/products_and_solutions/sites/default/files/styles/webp/public/2024-07/Multiple-NICs1_1.png.webp?itok=sNsFXkFf)
2. Select the network card on the same subnet as the camera.
The address set here will be set as the TCP notification destination address of the camera.
![Alarm setting with Multiple NICs](/products_and_solutions/sites/default/files/styles/webp/public/2024-07/Multiple-NICs2_0.png.webp?itok=OpkUz-Al)
3. Resetting the camera.
After selecting the unit, right-click with the mouse. Select "Unit" - "Reconnect".
By reconnecting, the new setting is overwriting the camera settings.
![Alarm setting with Multiple NICs](/products_and_solutions/sites/default/files/styles/webp/public/2024-07/Multiple-NICs3_0.png.webp?itok=g-Df6kk0)
4. Check the camera settings.
Select [Setup] - [Alarm] - [Notification] - [TCP alarm notification] in the camera's web browser.
If the camera's IP address and the TCP notification destination address are on the same network, then it should work without issues.
![Alarm setting with Multiple NICs](/products_and_solutions/sites/default/files/styles/webp/public/2024-07/Multiple-NICs4_0.png.webp?itok=XEepGUDB)
Genetec Security Center 5.11 / Driver Pack 11.3