Warranty and Support Policy
Hardware warranty
The warranty period varies by region.
- Americas - Limited Warranty for Video Surveillance Products
- EMEA - Contact Support
- APAC - Contact Support
i-PRO’s warranty is applicable to the product repainted by the customer if it is an i-PRO-approved model, and it is repainted according to the instructions recommended by i-PRO.
Refer to Product Warranty After Repainting Purchased i-PRO Products for details.
Firmware/software support policy after discontinuation
i-PRO will provide bug and security fixes of firmware and software, even after discontinuation of products, as described below.
Note that any maintenance items are made at i-PRO’s sole discretion.
End of support schedule
Note: Products whose support period expired by September 2024 are not listed.
Firmware (As of Sept. 2024)
Regarding spare parts supply, i-PRO will continue to supply spare parts after product discontinuation date.
Note that in case of a shortage of spare parts, a successor model will be provided as swap.
| Model | End date of Support 1 - Bug fixes and important security fixes |
End date of Support 2 - Important security fixes |
| WJ-GXE100 | 2025/9/30 | 2027/9/30 |
| WJ-GXE500 | 2025/12/31 | 2027/12/31 |
| WJ-HDE400P | 2023/3/31 | 2025/3/31 |
| WJ-HXE400P | 2027/4/30 | 2029/4/30 |
| WJ-NX100/2E | 2025/12/1 | 2027/12/1 |
| WJ-NX200KP | 2025/12/30 | 2027/12/30 |
| WJ-NX300K | 2027/4/30 | 2029/4/30 |
| WJ-NX300KP | 2027/4/30 | 2029/4/30 |
| WJ-NX400K | 2027/4/30 | 2029/4/30 |
| WJ-NX400KP | 2027/4/30 | 2029/4/30 |
| WV-S1111 | 2026/3/31 | 2028/3/31 |
| WV-S1112 | 2025/3/31 | 2027/3/31 |
| WV-S1131 | 2026/3/31 | 2028/3/31 |
| WV-S1132 | 2025/3/31 | 2027/3/31 |
| WV-S1136 | 2026/11/30 | 2028/11/30 |
| WV-S1511LN | 2025/3/31 | 2027/3/31 |
| WV-S1531LN | 2025/12/31 | 2027/12/31 |
| WV-S1531LNS | 2026/2/28 | 2028/2/28 |
| WV-S1531LTN | 2025/12/31 | 2027/12/31 |
| WV-S1536L | 2026/11/30 | 2028/11/30 |
| WV-S1536L-B | 2026/11/30 | 2028/11/30 |
| WV-S1536LN | 2026/11/30 | 2028/11/30 |
| WV-S1536LN-B | 2026/11/30 | 2028/11/30 |
| WV-S1536LNS | 2026/11/30 | 2028/11/30 |
| WV-S1536LT | 2026/11/30 | 2028/11/30 |
| WV-S1536LTN | 2026/11/30 | 2028/11/30 |
| WV-S1550L | 2025/3/31 | 2027/3/31 |
| WV-S1552L | 2025/12/31 | 2027/12/31 |
| WV-S1570L | 2025/3/31 | 2027/3/31 |
| WV-S1572L | 2025/12/31 | 2027/12/31 |
| WV-S2110 | 2025/3/31 | 2027/3/31 |
| WV-S2111L | 2026/3/31 | 2028/3/31 |
| WV-S2130 | 2025/3/31 | 2027/3/31 |
| WV-S2131 | 2025/12/31 | 2027/12/31 |
| WV-S2131L | 2025/3/31 | 2027/3/31 |
| WV-S2136 | 2026/11/30 | 2028/11/30 |
| WV-S2136-B | 2026/11/30 | 2028/11/30 |
| WV-S2136G | 2026/11/30 | 2028/11/30 |
| WV-S2136G-B | 2026/11/30 | 2028/11/30 |
| WV-S2136L | 2026/11/30 | 2028/11/30 |
| WV-S2136L-B | 2026/11/30 | 2028/11/30 |
| WV-S2136LG | 2026/11/30 | 2028/11/30 |
| WV-S2136LG-B | 2026/11/30 | 2028/11/30 |
| WV-S2211L | 2025/3/31 | 2027/3/31 |
| WV-S2231L | 2026/6/30 | 2028/6/30 |
| WV-S2236L | 2026/11/30 | 2028/11/30 |
| WV-S2236L-B | 2026/11/30 | 2028/11/30 |
| WV-S2236LG | 2026/11/30 | 2028/11/30 |
| WV-S2236LG-B | 2026/11/30 | 2028/11/30 |
| WV-S2250L | 2025/3/31 | 2027/3/31 |
| WV-S2252L | 2025/12/31 | 2027/12/31 |
| WV-S2270L | 2025/3/31 | 2027/3/31 |
| WV-S2272L | 2025/12/31 | 2027/12/31 |
| WV-S2511LN | 2025/3/31 | 2027/3/31 |
| WV-S2531LN | 2026/6/30 | 2028/6/30 |
| WV-S2531LTN | 2025/12/31 | 2027/12/31 |
| WV-S2536L | 2026/11/30 | 2028/11/30 |
| WV-S2536LG | 2026/11/30 | 2028/11/30 |
| WV-S2536LGN | 2026/11/30 | 2028/11/30 |
| WV-S2536LN | 2026/11/30 | 2028/11/30 |
| WV-S2536LT | 2026/11/30 | 2028/11/30 |
| WV-S2536LTN | 2026/11/30 | 2028/11/30 |
| WV-S2550L | 2025/3/31 | 2027/3/31 |
| WV-S2552L | 2025/12/31 | 2027/12/31 |
| WV-S2570L | 2025/3/31 | 2027/3/31 |
| WV-S2572L | 2025/12/31 | 2027/12/31 |
| WV-S3111L | 2027/3/31 | 2029/3/31 |
| WV-S3131L | 2027/7/31 | 2029/7/31 |
| WV-S3511L | 2027/3/31 | 2029/3/31 |
| WV-S3512LM | 2027/3/31 | 2029/3/31 |
| WV-S3531L | 2027/7/31 | 2029/7/31 |
| WV-S4150 | 2025/3/31 | 2027/3/31 |
| WV-S4151 | 2025/12/31 | 2027/12/31 |
| WV-S4156 | 2026/11/30 | 2028/11/30 |
| WV-S4176 | 2026/11/30 | 2028/11/30 |
| WV-S4550L | 2025/3/31 | 2027/3/31 |
| WV-S4550LM | 2026/3/31 | 2028/3/31 |
| WV-S4551L | 2025/12/31 | 2027/12/31 |
| WV-S4551LM | 2026/3/31 | 2028/3/31 |
| WV-S4556L | 2026/11/30 | 2028/11/30 |
| WV-S4556LM | 2026/11/30 | 2028/11/30 |
| WV-S4576L | 2026/11/30 | 2028/11/30 |
| WV-S4576LM | 2026/11/30 | 2028/11/30 |
| WV-S6111 | 2026/3/31 | 2028/3/31 |
| WV-S6130 | 2026/3/31 | 2028/3/31 |
| WV-S6131 | 2026/3/31 | 2028/3/31 |
| WV-S6530N | 2026/8/31 | 2028/8/31 |
| WV-S71300-F3 | 2027/2/28 | 2029/2/28 |
| WV-S8530N | 2025/3/31 | 2027/3/31 |
| WV-S8531N | 2026/3/31 | 2028/3/31 |
| WV-SBV111M | 2025/12/31 | 2027/12/31 |
| WV-SF438 | 2023/6/30 | 2025/6/30 |
| WV-SFN110 | 2022/10/31 | 2024/10/31 |
| WV-SFN130 | 2022/12/31 | 2024/12/31 |
| WV-SFN480 | 2023/3/31 | 2025/3/31 |
| WV-SFV110 | 2022/10/31 | 2024/10/31 |
| WV-SFV110M | 2024/4/30 | 2026/4/30 |
| WV-SFV130 | 2023/3/31 | 2025/3/31 |
| WV-SFV130M | 2024/4/30 | 2026/4/30 |
| WV-SFV481 | 2023/3/31 | 2025/3/31 |
| WV-SFV781L | 2025/3/31 | 2027/3/31 |
| WV-SMR10 | 2022/12/31 | 2024/12/31 |
| WV-SMR10N3 | 2022/12/31 | 2024/12/31 |
| WV-SP102 | 2023/12/31 | 2025/12/31 |
| WV-SP105 | 2024/3/31 | 2026/3/31 |
| WV-SPV781L | 2025/3/31 | 2027/3/31 |
| WV-ST162 | 2023/3/31 | 2025/3/31 |
| WV-ST165 | 2023/3/31 | 2025/3/31 |
| WV-SW115 | 2023/3/31 | 2025/3/31 |
| WV-SW172 | 2023/3/31 | 2025/3/31 |
| WV-SW175 | 2023/9/30 | 2025/9/30 |
| WV-SW458 | 2023/3/31 | 2025/3/31 |
| WV-SW458MA | 2023/12/31 | 2025/12/31 |
| WV-U1130 | 2025/3/31 | 2027/3/31 |
| WV-U1132 | 2025/3/31 | 2027/3/31 |
| WV-U1142 | 2025/3/31 | 2027/3/31 |
| WV-U1532L | 2025/3/31 | 2027/3/31 |
| WV-U1542L | 2025/3/31 | 2027/3/31 |
| WV-U2130L | 2025/3/31 | 2027/3/31 |
| WV-U2132L | 2025/3/31 | 2027/3/31 |
| WV-U2140L | 2025/3/31 | 2027/3/31 |
| WV-U2142L | 2025/3/31 | 2027/3/31 |
| WV-U2530L | 2025/3/31 | 2027/3/31 |
| WV-U2532L | 2025/3/31 | 2027/3/31 |
| WV-U2540L | 2025/3/31 | 2027/3/31 |
| WV-U2542L | 2025/3/31 | 2027/3/31 |
| WV-V1170 | 2023/3/31 | 2025/3/31 |
| WV-V1330L1 | 2025/3/31 | 2027/3/31 |
| WV-V1330LK | 2025/3/31 | 2027/3/31 |
| WV-V2530L1 | 2025/3/31 | 2027/3/31 |
| WV-V2530LK | 2025/3/31 | 2027/3/31 |
| WV-V6430L | 2025/3/31 | 2027/3/31 |
| WV-X1551LN | 2026/3/31 | 2028/3/31 |
| WV-X1571LN | 2026/3/31 | 2028/3/31 |
| WV-X2251L | 2026/3/31 | 2028/3/31 |
| WV-X2271L | 2026/3/31 | 2028/3/31 |
| WV-X2551LN | 2026/3/31 | 2028/3/31 |
| WV-X2571LN | 2026/3/31 | 2028/3/31 |
| WV-X4170 | 2025/3/31 | 2027/3/31 |
| WV-X4171 | 2025/3/31 | 2027/3/31 |
| WV-X4172 | 2026/6/30 | 2028/6/30 |
| WV-X4173 | 2026/8/31 | 2028/8/31 |
| WV-X4571L | 2025/3/31 | 2027/3/31 |
| WV-X4571LM | 2025/3/31 | 2027/3/31 |
| WV-X4573L | 2026/8/31 | 2028/8/31 |
| WV-X4573LM | 2026/8/31 | 2028/8/31 |
| WV-X6511N | 2026/8/31 | 2028/8/31 |
| WV-X6531N | 2026/8/31 | 2028/8/31 |
| WV-X6531NS | 2026/3/31 | 2028/3/31 |
| WV-X8570N | 2025/3/31 | 2027/3/31 |
| WV-X8571N | 2026/3/31 | 2028/3/31 |
| WV-X86531-Z2 | 2027/3/31* | 2029/3/31* |
| WV-X86531-Z2-1 | 2027/3/31* | 2029/3/31* |
| WV-X86530-Z2 | 2027/3/31* | 2029/3/31* |
| WV-X86530-Z2-1 | 2027/3/31* | 2029/3/31* |
| WV-S85702-F3L | 2027/3/31* | 2029/3/31* |
| WV-S85702-F3L1 | 2027/3/31* | 2029/3/31* |
| WV-S85402-V2L | 2027/3/31* | 2029/3/31* |
| WV-S85402-V2L1 | 2027/3/31* | 2029/3/31* |
| WV-S8574LG | 2027/3/31* | 2029/3/31* |
| WV-S8574L | 2027/3/31* | 2029/3/31* |
| WV-S8573LG | 2027/3/31* | 2029/3/31* |
| WV-S8573L | 2027/3/31* | 2029/3/31* |
| WV-S8564LG | 2027/3/31* | 2029/3/31* |
| WV-S8564L | 2027/3/31* | 2029/3/31* |
| WV-S8563LG | 2027/3/31* | 2029/3/31* |
| WV-S8563L | 2027/3/31* | 2029/3/31* |
| WV-S8544LG | 2027/3/31* | 2029/3/31* |
| WV-S8544L | 2027/3/31* | 2029/3/31* |
| WV-S8544G | 2027/3/31* | 2029/3/31* |
| WV-S8544 | 2027/3/31* | 2029/3/31* |
| WV-S8543LG | 2027/3/31* | 2029/3/31* |
| WV-S8543L | 2027/3/31* | 2029/3/31* |
| WV-S8543G | 2027/3/31* | 2029/3/31* |
| WV-S8543 | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z4 | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z4N | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z4N1 | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z4K | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z4G | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z2 | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z2N | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z2N1 | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z2K | 2027/3/31* | 2029/3/31* |
| WV-S65340-Z2G | 2027/3/31* | 2029/3/31* |
| WV-S65302-Z2G | 2027/3/31* | 2029/3/31* |
| WV-S65302-Z2 | 2027/3/31* | 2029/3/31* |
| WV-S65302-Z2-1 | 2027/3/31* | 2029/3/31* |
| WV-S65301-Z1G | 2027/3/31* | 2029/3/31* |
| WV-S65301-Z1 | 2027/3/31* | 2029/3/31* |
| WV-S65301-Z1-1 | 2027/3/31* | 2029/3/31* |
| WV-S65301-Z1S | 2027/3/31* | 2029/3/31* |
| WV-S65300-ZYG | 2027/3/31* | 2029/3/31* |
| WV-S65300-ZY | 2027/3/31* | 2029/3/31* |
| WV-S2536LTNA | 2027/3/31* | 2029/3/31* |
| WV-S2536LTA | 2027/3/31* | 2029/3/31* |
| WV-S2536LNA | 2027/3/31* | 2029/3/31* |
| WV-S2536LGNA | 2027/3/31* | 2029/3/31* |
| WV-S2536LGA | 2027/3/31* | 2029/3/31* |
| WV-S2536LA | 2027/3/31* | 2029/3/31* |
| WV-S1536LTNA | 2027/3/31* | 2029/3/31* |
| WV-S1536LTA | 2027/3/31* | 2029/3/31* |
| WV-S1536LNSA | 2027/3/31* | 2029/3/31* |
| WV-S1536LNA-B | 2027/3/31* | 2029/3/31* |
| WV-S1536LNA | 2027/3/31* | 2029/3/31* |
| WV-S1536LA-B | 2027/3/31* | 2029/3/31* |
| WV-S1536LA | 2027/3/31* | 2029/3/31* |
*Support period might be extended.
Software (As of Sept. 2024)
| Model | End date of Support 1 - Bug fixes and important security fixes |
| WJ-NVF30W | 2026/11/30 |
| WJ-NXF02W | 2027/4/30 |
| WV-ASE201W | 2027/3/31 |
| WV-ASE204W | 2027/3/31 |
| WV-ASE231 | 2027/3/31 |
| WV-ASE231W | 2027/3/31 |
| WV-ASE306W | 2025/3/31 |
| WV-ASE902 | 2026/3/31 |
| WV-ASE902W | 2026/3/31 |
| WV-ASF950 | 2027/3/31 |
| WV-ASF950W | 2027/3/31 |
| WV-ASFE901 | 2027/3/31 |
| WV-ASFE901W | 2027/3/31 |
| WV-ASFE904 | 2027/3/31 |
| WV-ASFE904W | 2027/3/31 |
| WV-ASFE951 | 2027/3/31 |
| WV-ASFE951W | 2027/3/31 |
| WV-SAE200W | 2026/3/31 |
| WV-SAE303W | 2026/3/31 |
| WV-XAE203W | 2026/3/31 |