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How to connect a Wi-Fi USB adapter - Camera group#3

Applicable models

WV-X5550LT / X5550LTPJ

 

Overview

  1. Preparation
  2. Notes on tablet and smartphone use
  3. Configuration procedure
  4. Tested Wi-Fi USB adapter
  5. Tested tablet terminals and smartphones
  6. Troubleshooting

     

1. Preparation

 

2. Notes on tablet and smartphone use

2-1. Web browser

  • Recommended browser - Google Chrome. *Download available at [Apple store] or [Google play].
  • Tips when installing multiple cameras - Bookmark the camera IP address http://192.168.12.10 on the browser before accessing the camera. 

2-2. Wi-Fi connection

  • Place the tablet or smartphone within 10 meters from the camera.
  • A Wi-Fi connection can be affected by the weather and installation condition.  Check the signal strength with Wi-Fi icon on your tablet or smartphone before accessing the camera.

 

3. Configuration procedure

For the details on camera installation procedure, refer to Installation Guide. 
*Configure user authentication before camera installation

3-1. Install the camera and turn on the power.  Then, attach a Wi-Fi USB adapter to the camera body. 

 

 

3-2. Enable Wi-Fi connection on the tablet or smartphone, and enter the following SSID and Password to connect with the Wi-Fi USB adapter.

  • SSID: "product number_serial number"  (e.g. WV-X8570N_VAxxxxxx) 
  • Password: "cam _serial number" (e.g. cam_VAxxxxxx)

 

3-3. Open a Google Chrome browser on the tablet or smartphone, and access http://192.168.12.10 on the browser.

  • Try http://10.0.0.10 when the above access fails.

 

3-4. Enter the user name and password on the user authentication window.

3-5. Confirm that the initial setting screen is displayed on the browser as follows.

 

 

4. Tested Wi-Fi USB adapter

Manufacture name Model number Remarks
TP-Link Technologies Co., Ltd. TL-WN823N V2  
TP-Link Technologies Co., Ltd. Arche T3U  
Netgear AC600  

The guaranteed operating temperature range of Wi-Fi USB adapter:
The guaranteed temperature range of Wi-Fi USB adapter is 0˚C to 40˚C (32˚F to 104˚F). If you use Wi-Fi USB adapter outside this guaranteed range, Wi-Fi connection may fail or the camera image may not be displayed wirelessly. In this case, use a LAN cable to access the camera as is the case in normal operation.

 

5. Tested tablets and smartphones

We verified the wireless connection between the following tablets / smartphones and applicable i-PRO cameras under our test environment.  Note that performance may differ depending on your PC or OS environment. (As of June, 2018)

Manufacture name Product name Model number OS version
SAMSUNG Galaxy J7 Prime SM-G610Y Android 6.0.1
SAMSUNG Galaxy S9 SM-G9600/DS Android 8.0.0
SAMSUNG Galaxy A80 SM-A805F/DS Android 9
SAMSUNG Galaxy S10+ SM-G975F/DS Android 10
SAMSUNG Galaxy S10e SM-G970F/DS Android 9
SAMSUNG Galaxy M30s SM-M305F/DS Android 9
HUAWEI P20 Pro  CLT-L29 Android 8.1.0
HUAWEI P30 Pro VOG-L29 Android 9
ONEPLUS One Plus 6T A6013 Android 9
ONEPLUS One Plus 7T HD1900 Android 10
Xiaomi Redmi 7A M1903C3EI Android 9
Microsoft Surface Pro4 Surface Pro4-128GB/Intel Core m3 Windows 10/ chome
Apple  iPhone 7 MNCE2J/A iOS 12.1(16B92)
Apple  iPhone 7 Plus MNR92J/A iOS 12.0.1(16A404)
Apple  iPhone 8 MQ782J/A iOS 13.1.2(17A860)
Apple  iPhone 8 Plus MQ9K2J/A iOS 12.3.1(16F203)
Apple  iPhone SE MLXN2J/A iOS 11.2.2(15C202)
Apple  iPhone X MQAY2J/A iOS 13.3(17C54)
Apple  iPhone XR MT0A2J/A iOS 13.3
Apple  iPhone XS MTAY2J/A iOS 12.2(16E227)
Apple  iPhone XS Max MT6Q2J/A iOS 12.1.4(16D57)
Apple  iPhone 11 MWLY2J/A iOS 13.3(17C54)
Apple  iPhone 11 Pro Max MWHD2J/A iOS 13.5(17F75)
Apple  iPad mini (4th Generation) MK6L2J/A iOS 9.3.5(13G36)
Apple  iPad Pro 11inch MU0U2J/A iOS 12.3(16F156)
Apple  iPad Pro 12.9inch MTHJ2J/A iOS 12.1(16B92)
Apple  iPad Pro 9.7inch MLYJ2J/A iOS 9.3.5(13G36)
Apple  iPad (7th Generation) MW752J/A iOS 13.3.1(17D50)
Apple  iPad mini (5th Generation)64GB MUQY2J/A iOS 13.3(17C54)

 

6. Troubleshooting

6-1. Unstable image display

Try the following countermeasures:

  • Check the signal strength and move the tablet or smartphone closer to the camera 
  • Close and restart the browser
  • Clear the cache on the browser
  • Turn off and restart the Wi-Fi connection

 

6-2.   Wi-Fi connection failure

Try the following countermeasures:

  • Try another tablet or smartphone
  • Remove the Wi-Fi USB adapter from the camera body and connect it again after a while
  • Try another Wi-Fi USB adapter

If the above countermeasures do not work, your camera is not recognizing the Wi-Fi USB adapter.
-> Check the followings:

  • Restart the camera
  • Confirm if the Wi-Fi USB adapter is a tested model
  • Update camera firmware to the latest version