Welcome to the new Global i-PRO website! Choose your country/region under the Global dropdown!

  1. Home
  2. Surveillance
  3. Training & Support
  4. Support
  5. Technical Information
  6. Verification information with Internet Explorer 10(32bit) on Windows 8 and 7(32bit/64bit) for BB/BL

Verification information with Internet Explorer 10(32bit)on Windows 8 and 7(32bit/64bit)

Click here for i-PRO part numbers

 BB-BL Series (Model No.BB- / BL- / KX-)

Updated July 2014

NOTE :

This document shows the verification information with Internet Explorer 10 on Windows 8(32/64bit) and Internet Explorer10 on Windows7(32bit/64bit)
We have no future plan to test other models which are not listed on this document (Discontinued models / End of sales models).

* This result is based on our factory test (Jan.'13), so depend on your PC, OS update, etc, phenomenon may different.
* We recommend Windows Update to keep the latest version. In case of not latest OS version, we received the failure report like happened the flash view area.
* The expected support date is plan at August 2013. Thank you for your understanding if changed the support date.

Applicable OS Edition

Windows 8 :
All editions except RT edition. (Some models are supported only on limited edition)
Windows 7 :
All editions except Starter edition. (Some models are supported only on limited edition)

User Interface

Windows 8 : Cannot work on "Modern UI design" please use applicable models on "Classic UI design".

Pre configuration

- Set "Compatibility View Setting". If you do not set as Compatibility View Setting, layout of screen image may be broken.

Procedure :
Start Internet Explorer 10→[Tools], click [Compatibility View settings],check [Display all websites in Compatibility View]

NOTE :

1. Windows 8 RT edition is not included in this information.

2. If plug in software cannot be installed, disable [SmartScreen Filter].

Procedure :
Start Internet Explorer 10→[Tools], click "SmartScreen Filter", select "Turn off SmartScreen Filter..."

 

3. If plug in software cannot be installed or images are not appeared, disable "ActiveX Filtering"

Procedure :
Start Internet Explorer 10→[Tools], take  off "ActiveX Filtering"

 

 

4. The following functions might not work sometimes.
If you faced them, please enter the IP address to trusted sites in IE.

* Audio
* Snap shot button ( Can not find the saved jpeg file on explorer)
* Download the jpeg images from SD memory card

Procedure :
Please use the "trusted sites"
1. Tools → Internet options → Security tab → Click the sites button
2. Enter the IP address to trusted sites and push the "add" button
3. Off the check mark at "Require server verification (https:) for all sites in this zone "

5. When uploading firmware, file name cannot be typed.
Click [Browse button → choose file on [Choose File to Upload]

Procedure :
* This restriction came from specification change since Internet Explorer 8.

 

Supplimentary note

*2. If you tried to control camera by OPERATION BAR on LIVE screen, upper button area becomes whited.

*3. If you try to playback MPEG-4 from Temporaly file, you'll have to input ID/Password, then playback starts.

*4. Verified only on Windows 8 & Windows 8 Pro edition.

Symbol Meaning
OK Work (operable)
--- No support plan
FL Work
(function limit)

 

BB / BL Series (Model No.BB-  / BL- / KX-)

<

Model Firmware Version Windows 8 Windows 7 Expected support date
32bit 64bit 32bit 64bit
Network Camera
KX-HCM110A 1.30 OK *2 OK *2 OK *2 OK *2  
KX-HCM280A 1.30 OK *2 OK *2 OK *2 OK *2  
BB-HCM311A 1.30 OK *2 OK *2 OK *2 OK *2  
BB-HCM311CE/E 1.34 OK *2 OK *2 OK *2 OK *2  
BB-HCM311CN 1.28 OK *2 OK *2 OK *2 OK *2  
BB-HCM331A 1.30 OK *2 OK *2 OK *2 OK *2  
BB-HCM331CE/E 1.34 OK *2 OK *2 OK *2 OK *2  
BB-HCM331CN 1.28 OK *2 OK *2 OK *2 OK *2  
BB-HCM371A 1.40 OK *2 OK *2 OK *2 OK *2  
BB-HCM381A 1.30 OK *2 OK *2 OK *2 OK *2  
BB-HCM381CE/E 1.34 OK *2 OK *2 OK *2 OK *2  
BB-HCM381CN 1.28 OK *2 OK *2 OK *2 OK *2  
BB-HCE481A 2.01 OK *2 OK *2 OK *2 OK *2  
BB-HCE481CE/E 1.34 OK *2 OK *2 OK *2 OK *2  
BB-HCM403A 1.33 OK *2 OK *2 OK *2 OK *2  
BB-HCM511A/CE/CN 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM531A/CE 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM515A/CE 3.51R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM527A/CE 3.60R02 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM547A/CE 3.60R02 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM580A/CE 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM581A/CE 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM701A/CE 4.31R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM705A/CE 4.31R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM715A/CE 4.31R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-HCM735A/CE 4.31R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BB-SC384A 4.03 OK OK OK OK  
BB-SW172A 4.03 OK OK OK OK  
BB-SW174WA 4.03 OK OK OK OK  
BB-SW175A 4.03 OK OK OK OK  
BB-ST162A 4.03 OK OK OK OK  
BB-ST165A 4.03 OK OK OK OK  
BB-SP104W 4.11 OK OK OK OK  
Network Camera(Home use)
BL-C1A/CE/E 1.40 OK *2 OK *2  
BL-C10A/CE/E 1.25 OK *2 OK *2 OK *2 OK *2  
BL-C20A 1.30 OK *2 OK *2 OK *2 OK *2  
BL-C20CE/E 1.34 OK *2 OK *2 OK *2 OK *2  
BL-C30A/CE/E/C 1.30 OK *2 OK *2 OK *2 OK *2  
BL-C101A/CE/E 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BL-C111A/CE/E/CE-BX 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BL-C111CN 3.15R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BL-C121A/CE/E 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BL-C131A/CE/E 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BL-C140A/CE/E 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BL-C160A/CE/E 3.60R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BL-C210A/CE/E 4.31R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BL-C230A/CE/E 4.31R00 OK *2 *3 OK *2 *3 OK *2 *3 OK *2 *3  
BL-VT164W 1.81 OK OK OK OK  
BL-VT164 1.81 OK OK OK OK  
BL-VP104W 1.66 OK OK OK OK  
BL-VP104 1.66 OK OK OK OK  
BL-VP101 1.66 OK OK OK OK  
Network Camera Server
BB-HCS301A 1.40 OK*2 OK*2 OK*2 OK*2  
Network Camera Control Unit
BB-HGW700A 1.12 OK OK OK OK  
PC Recording Software
BB-HNP11A/CE 2.03R10 OK *4 OK *4 OK ---  
BB-HNP15A/CE 3.05R02 OK *4 OK *4 OK ---  
BB-HNP17A/CE 4.03R00 OK *4 OK *4 OK OK  
Viewer software
NCV (Network camera viewer soft) 1.0 OK*4 OK*4 OK OK  
NCV2 (Network camera viewer soft) 2.01R01 OK*4 OK*4 OK OK  
Viewer Software Lite 4.02R00 OK*4 OK*4 OK OK